Initial Certification

New Advisor Training

All new academic advisors must participate in New Advisor Training prior to advising students and as close to their start date as possible. The training consists of a total of ten four-hour sessions (total of 40 hours) which also include several assignments outside of the training sessions to observe other advisors and complete other related activities.

Typically the first five sessions take place back-to-back over five consecutive days (one work week) and the remaining sessions take place once a week thereafter. Occasionally, when needed, an accelerated schedule is used. See the illustration below:

New Advisor Training Schedules

Curriculum for the New Advisor Training sessions has been compiled from the 19 sections of the Academic Advisor Competency Model established by experienced UVU advisor subject matter experts. A brief outline of the New Advisor Training sessions.

Assessments

Written Assessment

This computer-based timed assessment is composed of 60 multiple-choice and scenario-based items which have been reviewed by subject matter experts for technical accuracy, appropriate difficulty and relevance. There is a time limit of 45 minutes to complete the assessment. New advisors may take the test up to three times within their first year to receive the minimum passing score of 85% (51 out of 60). Scores will be made available to the advisor immediately.

Technical Performance Assessment

The assessment is a computer-based exam composed of 10 scenario-based performance items which have been reviewed by subject matter experts for technical accuracy, appropriate difficulty and relevance. Advisors are required to complete certain tasks in an appropriate manner using the appropriate internet tools (i.e. Banner, Wolverine Track) which are recorded by screen-capture software. Points will be awarded according to a scoring rubric. There is a time limit of 45 minutes to complete the assessment. New advisors may take the test up to three times within their first year to receive the minimum passing score of 80%. Scores will be made available to the advisor within one week of assessment completion.

 

UVU Personnel

Feedback Action Plan Loop

This portion of the certification program is designed to provide new advisors with valuable feedback regarding their personal interaction and information delivery skills and the opportunity to develop an action plan based on the results of the feedback.

The Observations

New Advisors are observed on three occasions while working with students within the first year. Feedback opportunities should be spaced approximately four months apart allowing for time to develop and implement a resulting action plan.

  1. A trainer from the Advisor Training and Development department will observe, ideally within the first four months.
  2. This is followed by an observation by a certified advisor of the new advisor’s choice, ideally within the fifth to eighth months.
  3. Finally, their supervisor will observe, ideally within the ninth to twelfth months.

The Action Plan

Based upon the feedback received from each observation, new advisors will prepare a progressive Action Plan with their supervisor that addresses items included on the Observation Feedback Form (see Appendix I) provided by the observers. The second and third observers will be asked to offer subsequent feedback on areas addressed in the action plan from the previous observation(s). This progressive Action Plan will become part of the Annual Performance Plan.