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Customer service, Open, Trustworthy
Out of the box, Creative, Innovative
Fast, Responsive, On the fly fixes & updates
Broad skillset, Tech savvy
Strong business process analysis skills
Excellent team, Collaborative environment
Solution provider
Ability to automate manual processes

Lack of communication
Resistance to processes, Data permissions
What is AIS? Vision-Purpose-Focus
Crisis management, Too busy, Over commits
Product quality, Always in test mode
Time & resource management
Does not play well in OIT sandbox
Communication / Covert operations
Personality conflicts, Competition

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Clarify vision, focus & communication
With UVU and all OIT areas, tell our story
Participate in all applicable committees
Create internal & external “Documentation”
Be strong magic contributor
Cross-train in AIS & W/Sys Admins & Helpdesk
More IDM and AD integration
AIS and our systems must be “Audit Ready”
Be compliant with UVU Web standards
Implement enhancement process/versioning
Create structure & discipline for AIS Staff

Bus factor, Flight risk,
Try’s to be everything to everyone
Resistant to portfolio management
Fear of being put in a box - over managed

Lack of checks and balances with
business office and data stewards

UVU dependency on AIS; which seems to lack
standardization and consistency

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