UVU's Automation & Integration Services provides services and systems that create seamless integration between out of the box software, internally developed programs, and other campus computing systems.
We are a service provider for UVU departments. Through the use of best practices and industry standards, we optimize human/computer interactions with software automation and integration, informed by business process analysis.
The AIS Department is a team of skilled individuals, whose experience with an extremely flexible toolset, combined with an open and collaborative environment, allow for quick custom solutions.
Maintain AIS strengths, strong customer service & "can do" attitude, cooperate and integrate within OIT.
Communicate with all involved parties when changes are requested, approved and completed. (cc: on status updates). Manage expectations, follow-up, follow through.
All new enhancement, project & task requests route through Portfolio Management system, begin training users to do this.
Document in the code and in the AIS documentation system; all changes, upgrades and version information.
All code changes require peer review and testing prior to moving to Prod Server when system allows.
Dedicate time and focus on #1 priority at least 4 hours per day.
Attend and participate in EAMT (Jim), SCORE ( ??? ), Reporting (Chris), Security (Landon) and TSC (Brett) meetings.
All support issues involving Mike, Chris and Landon require cross training with Jim, Brett or Brady who will document and submit them for review.
All projects are reviewed for campus profitability and priority prior to scheduling in Status board.
SCRUM meetings every morning...
|DONE||Jim||Communication - Contact us page on /AIS with support info, enhancements, and send a message link|
|DONE||Mike||Communication - Create Tools page in UV Link, change under /AIS page|
|Communication - Create transition plan for our products to Service Desk where possible|
|Communication - Did you know… rotating tips & tricks on /AIS page|
|DONE||Landon||Communication - Status board integration with Tom’s system and e-mail for status changes|
|DONE||Jim||Communication - Tell the story on AIS/products on IDM, Admissions, Campus Connection, Credit Card system, automotive, issue room, etc… define solution/owner/support path/user comments…|
|DONE||Jim||Communication – update /ais/the ais team/ descriptions, certs, functional jobs in AIS|
|Chris||Communication and Security - Establish data steward table and permissions, keep updated and take to ??? meetings, keep files on data steward communications per project in AIS documentation system|
|DONE||Mike||Discipline & Structure - Establish Dept. Schedule, SCRUM time / daily priority review|
|DONE||Jim||Discipline & Structure - Review project charter document and create/recreate for projects we are currently involved in to establish versioning, project end parameters, etc…|
|DONE||Landon||Discipline & Structure - Status board upgrade, time tracking for systems support and dev.|
|DONE||Mike||Documentation - / version mgt system implemented with Mike, Chris & Landon|
|ALL||Documentation - docs regarding committees and meetings you attend to track changes, requests & needs etc…|
|DONE||Mike||Documentation- Verify / create / migrate test systems – vs – Prod systems where possible.|
|Jim||Explore the use and marketability of AIS developed tools within UVU and outside the Campus in partnership with Holland’s vision to capitalize on UVU’s technology and intellectual property.|
|Chris||Security - Do internal PCI audits on any applicable systems|
|Chris||Security & Stability - Verify backups of AIS servers and code repository for AIS code|
|Brett||Stability - Create WUG/Monitoring project to clean-up and verify existing system|
|DONE||Mike||Stability - Have Nathan’s group re-skin find people app on uvu.edu|