Utah Valley University Accessibility Services Department Grievance Procedure In most
situations, concerns regarding accommodative services and/or perceived discrimination
should be first discussed between the Accessibility Services Counselor and the student.
The student may initiate a formal grievance by submitting a written request regarding
a specific accommodation and the result of discussion between the Accessibility Services
Counselor and the student. The ASD Director will reply within 15 days of the written
grievance to state receipt of the grievance and course of action to resolve the issue.
The ASD Director may further investigate and involve appropriate personnel to determine
a reasonable resolution. When applicable, the Office of the Ombudsman may also be
involved. The grievance procedure is for unresolved concerns that persist beyond all
parties meeting to address the concerns stated. These may include: provision of appropriate
accommodations by a faculty member, perceived discrimination by a faculty or staff,
or the denial or termination of accommodations.