ASD Grievance Procedure
Utah Valley University ASD Grievance Policy
Accessibility Services Department Appeal Process for Accommodative Services
In most situations, concerns should be first discussed between the ASD Counselor and
the student. The ASD Director may then be involved with all the information of the
concern and will investigate and intervene with affected individuals in an attempt
to reach a reasonable accommodation. While it is anticipated that most accommodation
requests will be resolved at the lowest, most informal level, occasionally a further
investigation may be appropriate. In such cases, the student may initiate a grievance
by submitting a written request regarding a specific accommodation. The appeal should
be delivered to the designated ADA Coordinator.
The grievance procedure is for unresolved concerns that persist beyond all parties
meeting and resolving the concerns attempted resolution, i.e., appropriate accommodations
by a faculty member, perceived discrimination by a faculty or staff, or received denial
or termination of accommodations.
- The appeal should be filed in writing, within 15 school days after denial of eligibility
or decision on an accommodation alleged violation. The appeal must contain the student's
name, UV ID #, contact information, the date of the incident, and briefly describe
the grounds for the appeal and parties involved. [For help with written complaints,
a scribe in the ADA Coordinator's Office will be available as per an appointment.]
- The ADA Coordinator will make an investigation of the facts and circumstances of the
matter and may convene a meeting among the affected individuals and entities in an
attempt to reach a consensus as to a reasonable accommodation &/or resolution. Every
attempt will be made for a thorough investigation, affording all interested persons
and their representatives, if any, an opportunity to submit evidence relevant to the
- Based on this investigation, the ADA Coordinator will make a determination in writing
to the student, within 15 school days, to grant or deny the appeal or refer the matter
on through the UVU Grievance Policy.
- The ADA coordinator shall maintain the files and records relating to the complaints
The student may request to further appeal any unresolved concerns within 10 days,
under the UVU Policies and Procedures starting with, B. Procedure, 2. Exception. Policy
- The ADA coordinator may designate a temporary accommodation for the complainant while
the investigation is being conducted.
This policy is to assure compliance with the ADA and implementing appropriate accommodations
related to the requests given. Retaliation against any complainant or any person who
assists a complainant in their pursuit under this grievance procedure is prohibited.
Notice: Where the ADA Coordinator is found to also be the supervisor over the office
or employee involved in the complaint, the ADA Committee will appoint a designee from
its committee, to serve in the ADA Coordinator's role for this specific grievance.
School days are defined as those weekdays (Monday through Friday) when classes are