Basic Composition Program Complaint Procedure (for Students) 

All students in English 0890 and 0990 classes are bound by the same rules of conduct and responsibility as all other UVU students. 

According to UVU Policy 541: Student Rights and Responsibilities, all students at UVU have the same academic responsibilities:
1. Each student is expected to take an active role in the learning process by meeting course requirements as specified in written syllabi.
2. Each student is expected to display appropriate conduct in classroom situations that will enhance the learning environment.
3. Faculty members have the right to establish classroom standards of behavior and attendance requirements. Students will be expected to meet these requirements and make contact with faculty members when unable to do so.
4. Each student is expected to maintain academic ethics and honesty in all its forms, including, but not limited to, cheating and plagiarism.

Taking an active role in the learning process also means that students have certain academic rights, including
• the right to competent, ethical and professional instruction,
• freedom from discrimination, and
• the right to appeal to an Academic Standards Committee for a grade change or withdrawal.

(To read the entire Student Rights and Responsibilities policy, go to http://www.uvu.edu/policies/officialpolicy/uploads/public/100/101_130/101.policy_governing_policies.20101209.pdf)

If you have complaints or concerns about your ENGH 0890 or ENGH 0990 teacher, please follow these steps:

Step 1. Reflect objectively on your concern or complaint and make sure it is truly a problem for which the teacher is responsible. If you are doing poorly in a class because of a hectic work schedule or because you have missed several class meetings, you need to take responsibility for those problems and work to resolve them. The Department Advisor, Lisa Williamson (LA 234a), may be able to assist you in resolving these kinds of problems. You should also remember that all formal complaints have consequences: if your allegations are unfounded, you could unfairly damage a teacher’s reputation, waste valuable campus resources and damage your own credibility.

Step 2. If, after careful reflection, you believe you have a valid complaint about the teacher of your Basic Composition class, you should set up an appointment to meet with your teacher privately to discuss your concerns. All complaints, grade appeals, or other concerns about a particular Basic Composition course should be discussed with the course instructor before you file a formal complaint with the Department.

Step 3. If discussion with your instructor fails to produce a resolution, you may choose to file a complaint with the Department Chair.

Written complaints should be submitted to Department Chair, Dr. Deborah Marrott, via email (marrotde@uvu.edu).

Provide the following information in your email:
a. Contact and Course Information
• Name
• Email address and/or phone number
• Class
• Instructor
• Semester
• Date(s) you discussed your concerns with your instructor
• Grade on your most recent grade report
• Number of times you’ve been absent in this class

b. Explain your specific complaint or problems with the class and/or instructor. Be as specific as you can. Rather than saying, “The teacher is not fair,” describe specific incidents in which the instructor acted unfairly.

c. Propose solutions. What would you like done? How do you suggest we go about solving the problem? Again, be as specific and detailed as possible.

d. Provide evidence. If you have any paperwork you want us to use to evaluate the situation, please deliver it to Dr. Marrott in LA 234e. You could include your most recent grade printout, graded papers, tests, and other work, as well as syllabus, assignment instructions, or other handouts from the instructor—anything that will help you explain and document your concerns.

e. Wait for a resolution. After you have sent your formal complaint, the Department Chair will send you a preliminary email indicating that she has received your complaint.

Once the Department Chair has investigated your concerns and discussed the matter with the instructor, you will be contacted again with a resolution or an invitation to make an appointment for further discussion. A good faith effort will be made to resolve complaints within two weeks of your initial email.

If the above methods do not result in a satisfactory resolution, you may wish to contact the Associate Dean of University College, Dr. Maureen Andrade (maureen.andrade@uvu.edu) or the UVU Student Ombudsman.

More information regarding the role of the campus Ombudsman is available on the Judicial Affairs website, or you may contact the Office of Judicial Affairs at 801-863-8665 or visit their office located in the Student Center, room SC 107.

*Note: Complaints regarding ENGL 1010 or ENGL 2010 should be directed to the Department of English and Literature.