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Position: Coordinator - Client Services

Grade Department Position type: Position Number
36 4BJ – Department not found Full-time A98211

Position Summary:

The Turning Point Coordinator is responsible for interviewing, teaching, evaluating, motivating and advising clients in development of educational/occupational plans for reentry and/or retention of school or work. The Coordinator also serves as a liaison between the department, the university and community based organizations. 

Essential Functions, Major Duties, and/or Accountabilities:
  • Conducts interviews with clients/students and develops educational and occupational plan for school/work.
  • Refers clients to appropriate educational opportunities, e.g., GED, short-term training, university programs.
  • Informs students about financial aid, scholarships, student services, academic advisement, application processes, assessments, retention activities, etc.
  • Teaches classes in personal and professional development, anger management and other psycho-educational classes utilizing adult-focused methodologies.
  • Assists in curriculum development for classes being created by department.
  • Makes client referrals to community based organizations.
  • Attends community based meetings that relate to department and university goals and services.
  • Serves on university based committees as assigned.
  • Maintains client records on department database.
  • Makes occasional presentations at workshops and conferences.
  • Participates in staff meetings and assists in day-to-day operations (answering phones, greeting clients, etc.) as needed.
  • Assists in writing grant proposals.
  • Tracks attendance and reports to referring agencies/courts.
  • Promotes Turning Point services to community agencies, courts, therapists, attorneys, faith-based organizations, etc,.
  • Submits written reports as assigned  and maintains good working relationships with clients, faculty, general public, colleagues
  • Attends seminars and workshops to upgrade skills and other duties as assigned.

Supervisory Responsibilities:
  •  N/A

Special Requirements of the Position:
  • N/A


Graduation from an accredited institution with a bachelor’s degree in Psychology, Sociology, Social Work, Family Life Education, Family Relationships, or closely related field or an associate's degree and two years experience in an area similar to the departmental focus.

  • Knowledge in family life, social work and other related fields.
  • Knowledge of financial aid, scholarships, student’s services, and academic advancements.
  • Knowledge of the grant writing process.
  • Skills in effective communication, public speaking, and rapport-building;
  • Skills in organization and maintenance of effective records management and information systems.
  • Skills in work procedures and office equipment related to the needs of the department
  • .Ability to follow written/oral procedures and instructions.
  • Ability to deal with students, faculty and the public effectively and courteously.

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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