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Position: Program Director - Student Judicial Affairs/Dispute Resolution

Grade Department Position type: Position Number
36 4DA – Department not found none A98587

Position Summary:

Under the supervision of the Dean of Student Life, is responsible for administering the Student Conduct System and adjudicating alleged violations of conduct policies by University students and student organizations in a fair and timely manner. Promoting an environment that encourages sensible conduct choices and personal and educational integrity as values of the institution. Through a commitment to fairness and student development, the program director will act as a designated neutral or impartial dispute resolution practitioner in order to provide confidential assistance to students, staff, and faculty of the university community involved in disputes. 

Essential Functions, Major Duties, and/or Accountabilities:
  • Oversees the administration of the student judicial system including preventative education programming and facilitation of various aspects of the judicial process. 
  • Trains campus community in regard to judicial matters.
  • Oversees the administration of judicial hearings and conducts disciplinary conferences, determining sanction, and performing administrative tasks.
  • Provides confidential and both formal and informal assistance to students, staff, faculty and/or administrators of the university community involved in disputes and/or misconduct.
  • Reviews, evaluates, and recommends policy/procedure and operation for optimized functions of the program.  
  • Maintains accurate and confidential records involving student misconduct.  
  • Reviews, analyzes, evaluates, and approve budgets and on-going financial management for the department within area of responsibility.     
  • Remains independent, neutral and impartial, and exercise good judgment.  
  • Provides assistance to inquirers by clarifying issues and generating options for resolution while maintaining confidentiality, conduct appropriate informal fact-finding in order to better understand an issue from all perspectives.  
  • Reviews periodically the patterns of grievances.
  • Makes appropriate recommendations for policies or practices that would reduce or eliminate recurring grievances. 
  • Acts as a liaison between individuals or groups and the campus administrative structure, serving as a communicator or informal facilitator, as appropriate. 
  • Provides early warning of new areas of organizational concern, upward feedback, critical analysis of systemic need for improvement, and make systems change recommendations.

Supervisory Responsibilities:
  • Part-time office staff and student hourly ombudsman.

Special Requirements of the Position:
  •  N/A


Graduation from an accredited college or university with a bachelor’s degree in a field closely related to the summary of duties and a minimum of two years experience in a university judicial and dispute resolution setting and mediation training; OR an associate’s degree as described above and four years of experience related to the summary of duties; OR any combination of education and/or experience related to the summary of duties totaling six years. 

  • Knowledge of current issues and practices pertaining to student conduct and dispute resolution issues.
  • Ability to communicate effectively with individuals at all levels of the organization as well as with people of all cultures.
  • Skills in advanced problem-solving.
  • Ability to gather information, analyze it and as necessary, help the student assess appropriate options and actions.
  • Knowledge of how decisions impact students on campus, as well as other stakeholders and the institution.
  • Ability to proceed with complex misconduct situations, and impose appropriate sanctions for student misconduct.
  • Skills in facilitating the resolution of conflict between parties.
  • Knowledge of what leads to conflict, the nature of conflict, and methods for resolution.  
  • Ability to help students determine which conflict resolution method would be appropriate for their specific situation.
  • Knowledge about the university--its structure, culture, policies and practices.
  • Skills in professional networking and participating in collaboration with others.
  • Ability to establish and maintain broad contacts throughout the university.
  • Ability to be sensitive in dealing with individuals from a wide variety of backgrounds and cultures Ability to be open, objective, and must seek to understand issues from different perspectives.
  • Ability to maintain a professional demeanor, possesses strong presentation skills, and be able to organize and communicate information to a variety of groups of people.
  • Skills for integrity and for dealing fairly, effectively and in a timely fashion with all students and staff.
  • Ability to keep information confidential and use good judgment about when and how such information can be shared, while being mindful of maintaining professional standards that are consistent with the Student Rights and Responsibilities Code.
  • Ability to manage multiple responsibilities and priorities.
  • Skills database management.
  • Ability to perform statistical analysis.
  • Knowledge or experience with judicial programs and familiarity with student affairs. 

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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