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Position: Program Manager: Quality Assurance and Risk Management

Grade Department Position type: Position Number
33 000 – AAA - Generic Full-time A99051

Position Summary:

Under the supervision of the Director, manages Quality Assurance (QA) and Risk Management (RM) programs. 

Essential Functions, Major Duties, and/or Accountabilities:
  • Develop, maintain, and implement Emergency Response Plans related to Utah Valley University (UVU). Ensure compliance with UVU and state risk management policies as well as with federal and state regulations, and national consensus standards relating to fire service response, training, and certification. Create and assist in the development of plans, programs, reports, project budgets, and other documents relating to assigned duties. Create, update, and maintain UFRA policies and procedures.  30%
  • Review, interpret, track, and prepare reports related to policies and other data sources used to assess QA and RM information.   Identify and document trends and patterns related to training and certification, and identify opportunities for improvement.  Communicate with UFRA staff, fire service professionals, instructors, testers, and students to maintain a high standard of performance and QA and RM compliance in the delivery of training, certification, and customer service.  Plan, implement and evaluate assessment processes for training and certification events. Conduct training on QA and RM as directed. 30%
  • Attend UFRA courses, certification tests, and other events to perform policy compliance assessments, course, instructor, and training prop evaluations, and test and tester evaluations as they relate to QA and RM. 20%
  • Assists in maintaining a professional relationship with the emergency services community and allied professionals in an effort to encourage, support, and facilitate the safe, effective, and efficient delivery of fire service training and certification and perform other duties as assigned. 20%

Supervisory Responsibilities:
  • Supervise part and/or full-time employees as necessary within scope of responsibilities  (adjunct and certification testers

Special Requirements of the Position:
  • N/A



Graduation from an accredited institution with a bachelor’s degree in Public Service Administration, Risk Management, or related field, and three years of related full-time paid experience; or any combination of post-high school education and/or full time paid experience in fire service administration, and/or risk management totaling seven years.

  • Knowledge of laws, regulations, and consensus standards pertaining to emergency services, fire service training and the Utah Fire Service Certification System.
  • Knowledge of state and UVU accident and injury reporting policies and procedures.Skill to lead and manage multiple projects, people, and assignments.
  • Skill to use databases, word processing programs, spreadsheets, and QA software in the creation of reports and other documents. 
  • Ability to create, implement, maintain, and evaluate QA programs and processes.
  • Ability to create, implement, maintain, and evaluate RM techniques, programs, and principles.
  • Ability to effectively communicate verbally and in writing.
  • Ability to create, manage, implement, and maintain UFRA policies and procedures relating to all aspects of UFRA training and certification.
  • Ability to work independently and with a group.
  • Ability to mentor instructors, testers, and staff members in issues related to QA, RM, and policies and procedures.  
  • Ability to evaluate instructors in the delivery of UFRA curriculum and ensuring compliance with UFRA policies and procedures.
  • Ability to evaluate certification testers in the proctoring of certification exams and ensuring compliance with the Utah State Fire Certification System’s policies and procedures.  
  • Ability to assist in monitoring budgets. 

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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