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Position: Specilaist Writer / Infrastructure Services

Grade Department Position type: Position Number
9 3DC – Department not found Part-time

Position Summary:

The Specialist Writer’s role is to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs include a range of documents to be read by both technical and non-technical personnel across all departments.

Essential Functions, Major Duties, and/or Accountabilities:
  • Research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies and procedures, and proposals. Assist IT staff in keeping unified and consistent support documents. 30%    
  • Establish, communicate, maintain documentation standards, and maintain currency and accuracy of all documentation. Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts. 20%
  • Collaborate with systems and development staff to collect and interpret technical information and analyze IT project requirements to determine types of documents needed. 25% 
  • Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software. 15%
  • Perform other job related duties as assigned. 10%

Supervisory Responsibilities:
  •  None

Special Requirements of the Position:
  • Continuously Sitting; particularly for extending periods of time. 
  • Continuously Fine Hand Manipulation; fingering, picking pinching, typing, or otherwise working primarily with fingers rather than the whole hand in a handle. 
  • Continuously Talking; expressing or exchanging ideas by means of the spoken word.  Those activities in which they must be convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
  • Frequently Hearing; perceiving the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make the discrimination's in sound.
  • Continuously Seeing; required to have close visual acuity to perform an activity such as: preparing and analyzing data and reports; transcribing; viewing a computer terminal; extensive inspection involving small defects, small parts, operations of machines (including inspection) or to make general observations facilities or structure (i.e. security guard, inspectors, etc.); using measurement devices; and/or assembly or fabrication parts at distance close to eye.
  • Continuously Vision Ability; close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Graduation from an accredited institution with an associate’s degree in Communications, Journalism, or English; OR a combination of education and experience directly to the essential duties.

Knowledge: Knowledge and experience in customer service, team oriented, collaborative environment; highly self-motivated with the ability to learn quickly. Knowledge and experience in interacting with engineers, managers, and executives to establish technical documentation and agreements with clarity, conciseness, style, and terminology. Knowledge of information gathering, planning, and organizing methods and principles.

Skills: Skill in editing, grammar, and proofreading. Skill with desktop publishing tools, including Microsoft Office - Word, Excel, Power Point, Adobe, and Email. Skill in creativity and communication. Skill in strategic planning and highly organized. Skill in 
analytic and problem-solving abilities.
Abilities: Ability to coordinate, write, edit, and finalize proposals with little supervision. Ability to analyze target audience and to present ideas in user-friendly language. Ability to communicate orally with effective interpersonal skills, with a focus on rapport building, listens, absorbs and retains information. Ability to work in a team as well as independently. Ability to effectively prioritize and execute tasks and meet deadlines. 

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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