Under the supervision of the Director and Associate Director, the Assistant Director - Financial Aid & Scholarships will: supervise and lead the advising team coordinating all processes and overseeing advisement operations; coordinate outreach activities for the Financial Aid & Scholarship Office with campus departments, high schools, off-campus agencies, and special programs; oversee processing of financial aid appeals and additional loan requests; provide counseling to students and parents concerning financial aid matters; facilitate early awareness, guidance, spending, budgeting, and debt management to ensure successful completion of educational goals; exempt students with unusual or special circumstances from requirements of Federal and State laws/regulations or Institutional policy; process financial aid appeals for status change, satisfactory academic progress, special circumstances, and loan/debt aversion.

• Oversee the operation and processes of the advisement center ensuring deadlines are met, paperwork is completed timely, and advising office is covered.
• Supervise and counsel advisement personnel on college and department policy and procedures. Train advisement staff in regulations, policies, procedures and principles of customer service.
• Consult with the director concerning the development, implementation and enforcement of student policies and procedures.
• Coordinate with programmers to ensure loans are processed accurately including returns, revisions, reallocations and disbursements.
• Oversee regular and timely SAP reviews and completion of reports and notification to students, staff and other offices.
• Oversee the process of returns; ensure accurate and timely calculation/review, notify students, business office and NSLDS of overpayment's.
• Consult with department administrators regarding advisement staff performance, productivity and interpersonal relations.
• Oversee financial aid outreach activities with high schools, counselors, students/families and community agencies
• Oversee outreach activities across campus including department training and advisement board.
• Research training for campus departments, high school counselors, students/families and community agencies
• Develop training materials/information using various media (e.g. manual, overhead, PowerPoint) for each situation.
• Design forms, brochures and other printed material for distribution.
• Study most current information available, ensuring accurate presentations and answers questions and concerns for attendees of training or workshops.
• Assist director/associate director in training functions for department staff. 
• Assist co-workers in other job functions when needed to ensure the successful operation of the department.
• Oversee processing of financial aid appeals and additional loan requests.
• Establish specific guidelines for qualifying unusual circumstances and appeals to ensure consistent treatment of students and compliance with rules and regulations.
• Perform miscellaneous job-related duties as assigned. 

• Financial Aid Grade 32 Exempt Full-time.

• N/A

Graduation from an accredited college or university with a bachelor degree of Business Management, Behavioral Science, or related study and three years experience related to the summary of duties; or a master degree in a related field and one year experience.

• Knowledge of federal regulations pertaining to financial aid including need analysis, eligibility assessment, packaging strategies, satisfactory academic progress and R2T4.
• Knowledge and ability in advising skills and techniques.
• Knowledge of automated financial aid management systems, Banner preferred.
• Ability to communicate orally and in writing.
• Inter-personal and leadership skills.
• Problem-solving and decision-making skills.
• Ability to work independently and to organize a heavy workload.
• Skill in making presentations and training others.
• Ability to operate office equipment and computers.