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Position: Supervisor - Valley View Room

Grade Department Position type: Position Number
11 3BE – Department not found Full-time A98707

Position Summary:

Under the direction of the Associate Director, supervise the operations of the Valley View Room food venue, including managing the day to day operation, customer service, scheduling and upkeep of the facility, 279 days per year.  Enforce Food Service operation policies and procedures relating to the operation of the Valley View Room. Prepare, analyze, and submit to director of cash operations, all employee schedules, menus and recipes necessary for a profitable operation. Manage the upkeep of the food service equipment and small wares including back production kitchen, storage room, cash and retail food service areas. Hire, train, & evaluate all personnel in the Valley View Room. including two Lead employees, and approximately 12 student workers.

Essential Functions, Major Duties, and/or Accountabilities:
  • Supervises daily operations to meet the University's and customer's needs.
  • Apprises production manager & production personnel of product needs for smooth flow of operation/max sales.
  • Respond to user needs/demands; handle customer problems that arise, focusing on client satisfaction/service Inspect food handling & safety standards; see that all established standards are maintained.
  • Maintains appropriate/cost effective staffing to insure smooth flow of customers from serving lines to the cashier stations.
  • Trains employees on proper procedures for customer service, cash handling, front of house service, and on marketing / promotional changes.
  • Advises employees of University/food service polices and procedures. 
  • Identifies problems and ensures corrections are made in a timely manner.
  • Evaluates sales promotions/marketing plans & make necessary adjustments each semester for successful campaigns.
  • Audits cash handling procedures through tracking for overages/shortages and take appropriate action when necessary. Order food commodities for operation and verify their receipt.
  • Initiates appropriate action plans from reports & financial statements to maintain fiscal operational success.
  • Educates personnel on proper operation & maintenance of food service equipment and instructs employees in sanitation responsibilities i.e., restrooms, kitchen floors, walls, equipment, etc.
  • Establishes and maintains food handling and safety standards, insures that all workers have current Food Handler Permits and perform duties according to health department guidelines.
  • Develops work schedules for all cash operations personnel; enforce adherence to schedules.
  • Hire, train, and schedule employees to perform functions of cash operations.
  • Adjust schedules for business fluctuations & inform staff of changes.
  • Evaluates employees performance & counsel employees on their performance.
  • Maintain files on employees documenting personnel related issues i.e., performance, attendance accomplishments , training levels accomplished, etc.Performs miscellaneous job-related duties as assigned. 

Supervisory Responsibilities:
  • N/A

Special Requirements of the Position:
  • N/A


Graduation form an accredited institution with a associate's degree; or graduation from High School with two years of experience related to the summary of duties; or any combination of education and/or experience related to the summary of duties totaling three years.

  • Knowledge of the operation/management of a food service operation and a food service program, including cost computations, comparative buying & bidding, etc.
  • Ability to plan, organize, manage, supervise, and direct the activities of a cafeteria/food court operation; ability to follow written and oral procedures and instructions.
  • Skill in public and human relations.
  • Skill in interpersonal, problem-solving, and decision-making.
  • Skill in budget preparation.

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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