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Position: Advisor Generalist - One Stop

Grade Department Position type: Position Number
11 4BB – Department not found Full-time S00025


Position Summary:

Provide students and general public with accurate and timely general information. Inform future, new, undecided, transfer, and continuing students of college policies, procedures, services and resources. Provide specific student account information in the following departments: Admissions, Registration, Records, Financial Aid, Parking, Student Accounts, and Student ID. Assist students with on-line student services.


Essential Functions, Major Duties, and/or Accountabilities:
  • Answers all incoming calls to communication center.
  • Serves as front line representative, answering student and general public questions via telephone.
  • Advises all students of college policies, procedures, services, and resources for the following departments: Admissions, Registration, Records, Financial Aid, Parking, Student Accounts & Student ID.
  • Supervises daily work flow of Student Services Communication Center.
  • Coordinates training program for Communication Center and Instant Info personnel.
  • Establishes effective collaborative relationships with other student service departments to assure comprehensive customer services.
  • Maintains knowledge base One-Stop processes, BANNER, and day-to-day operations.
  • Maintains confidentiality requirements of Federal and State laws including FERPA.
  • Attends regularly scheduled staff meetings, trainings, and workshops
  • Represents the Communication Center in a professional manner.
  • Assists students with use of UV Link.

Supervisory Responsibilities:
  • N/A 

Special Requirements of the Position:
  • N/A 

Qualifications:

Graduation from an accredited institution with a bachelor's degree; or an associates degree and two years of experience related to the summary of duties; or any combination of education and experience totaling four years.

  • Knowledge of student advisement and methods/techniques.
  • Ability to deal with a wide range of personalities.
  • Skill with technology.
  • Ability to communicate effectively to a diverse student and staff population.
  • Ability to handle conflict management and pro-actively problem solve.
  • Ability to multi-task.
  • Ability to anticipate student needs. 

Disclaimer:
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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