Keith Rowley: Efficiency of video order processing
Jacques D'Emal: To determine why students use the Library, which services are used
most, how often the Library is used, and how satisfied students are with the Library.
Keith Rowley: To determine how long it takes for videos to make it from ordering to
shelf and what factors affect this process.
Specific criteria that guided the assessment process:
Jacques D'Emal: Student use of, and satisfaction with, Library services.
Keith Rowley: Time elapsed between ordering and shelving.
The second means of assessment are:
Jacques D'Emal: A survey was distributed to students during the Spring 2008 semester.
Keith Rowley: Statistical data will be collected for the next year.
Jacques D'Emal: The survey instruments were distributed, collected, and analyzed during
the Spring Semester 2008.
Keith Rowley: Statistical data was collected during the 2007-2008 fiscal year.
Each librarian responded to two aspects of the survey, a) summary of data and b) use
Summary of Data
A core group of students use the library on a weekly basis.
Students find a comfortable place to study important.
The organization and procedures and protocols of the library can discourage students
from using the library.
A substantial number of students do not know what services the library offers.
Use of Results
Having moved into the new facility, the library has begun to follow up on the survey
by conducting student focus groups, again with the assistance of Professor Hammond and his students, to illuminate some of the
questions raised by the survey results during the Spring 2009 semester. The Library
plans to conduct a very similar survey during the Spring 2010 semester and again in
subsequent years in order to measure the results of changes in the library’s services.
Barring special circumstances, it takes about 50 days for a video to be ordered, received,
Two factors greatly impacted the average time to process a video: a large number (250)
of videos ordered at Media Market and the move from the old library to the new.
Part of the delay is also the result of only one person in Acquisitions being able
to order via credit card.
Use of Results
The two major delaying factors will not be an issue in the coming year. The video
ordering will be reassessed to get a better idea of how long it takes for videos to
make it from ordering to shelving during normal years.