Library Assessment

Summary of Assessment for 2008

  • Participants were:
    • Jacques D'Emal
    • Keith Rowley
  • The areas studied were:
    • Jacques D'Emal: Overall library use
    • Keith Rowley: Efficiency of video order processing
  • Purpose
    • Jacques D'Emal: To determine why students use the Library, which services are used most, how often the Library is used, and how satisfied students are with the Library.
    • Keith Rowley: To determine how long it takes for videos to make it from ordering to shelf and what factors affect this process.
  • Specific criteria that guided the assessment process:
    • Jacques D'Emal: Student use of, and satisfaction with, Library services.
    • Keith Rowley: Time elapsed between ordering and shelving.
  • The second means of assessment are:
    • Jacques D'Emal: A survey was distributed to students during the Spring 2008 semester.
    • Keith Rowley: Statistical data will be collected for the next year.
  • Method
    • Jacques D'Emal: The survey instruments were distributed, collected, and analyzed during the Spring Semester 2008.
    • Keith Rowley: Statistical data was collected during the 2007-2008 fiscal year.
  • Results
    • Each librarian responded to two aspects of the survey, a) summary of data and b) use of results.
    • Jacques D'Emal
      • Summary of Data
        • A core group of students use the library on a weekly basis.
        • Students find a comfortable place to study important.
        • The organization and procedures and protocols of the library can discourage students from using the library.
        • A substantial number of students do not know what services the library offers.
      • Use of Results
        • Having moved into the new facility, the library has begun to follow up on the survey by conducting student focus groups, again
          with the assistance of Professor Hammond and his students, to illuminate some of the questions raised by the survey results during the Spring 2009 semester. The Library plans to conduct a very similar survey during the Spring 2010 semester and again in subsequent years in order to measure the results of changes in the library’s services.
      • Report on Library Student Survey
    • Keith Rowley
      • Summary of Data
        • Barring special circumstances, it takes about 50 days for a video to be ordered, received, and cataloged.
        • Two factors greatly impacted the average time to process a video: a large number (250) of videos ordered at Media Market and the move from the old library to the new.
        • Part of the delay is also the result of only one person in Acquisitions being able to order via credit card.
      • Use of Results
        • The two major delaying factors will not be an issue in the coming year. The video ordering will be reassessed to get a better idea of how long it takes for videos to make it from ordering to shelving during normal years. 
      • Report on Video Ordering