Frequently Asked Questions

Finding Resources

How do I find ...

Articles?
Books?
Videos?
Articles from home?
Full text copies of articles?
Articles and books not at UVU?
Materials a professor has for my class?
Materials at other university libraries?

Finding Help

Where do I...

Find help?
Get answers to questions not listed here?
Find out why a Library hold has been placed on my student record?
Get help for technical issues logging into databases?

Using the Library

How do I ...

Get a Library card?
Check out Library materials?
Check out books if I'm not a student?
Find out when my books are due?
Use the Library computers?
Renew Library materials?

About the Library

How do I ...

Find the Library?
Find Library statistics?
Make a suggestion or comment about the Library?
Make a donation to the Library?
Suggest a book for the Library?
Renew Library materials?

Fines and Fees

How much are late fees?
How can I pay my fine?
What if I can't pay my fine?
How much are replacement fees for lost items?
How much are fees for damaged items?
Why am I being charged for items I didn't check out?
Why am I being charged for items I already returned?
I already paid my fine/fee. Why am I being charged?

Fines and Fees

Can I get my fine/fee waived?
Do I still have to pay if I didn't get any late notices?
Do I have to pay the fine if I checked out an item for a friend?
Do I have to pay the fine if I checked out an item for a professor?
Do I have to pay the fine if I was too sick to return it?
Do I have to pay the fine if I was out of town?

For other questions, use our Ask A Librarian service, call us at (801) 863-8840, or chat with us.


Finding Resources

How do I find articles?

You can access any article database from anywhere on or off campus. To access a list of databases by subject, select a broad subject area on the homepage (under the articles tab in the upper right of the homepage). If you are off campus, you will be prompted for your UVLink login and password for students, or your Novell login for faculty. Show Me How!Small Film

How do I find books?

The Library catalog allows you to locate books, videos, audiocassettes, CDs, CD-ROMs, and periodical titles in the Library. You can access our catalog from the Library homepage by using the search box in the upper right corner of the page, or by clicking on the "Books & Media" link. Show Me How!Small Film

How do I find videos?

You can search for videos in our catalog by title or by subject. Just select the video title option below the search boxes to search by title. To search by subject, use the General Keyword search, type in a word that describes your topic and add "AND videorecording." This will limit your search to our video collection. Our video collection is located on the second floor.

How do I find articles from home?

You may access any database that UVU subscribes to from anywhere on or off campus. Students, use your UVLink login when prompted; faculty, use your Novell login. You will be prompted for this information when you click on the name of the database you want to search. Show Me How!Small Film

How do I find full text copies of articles?

Use our Journals by Titlelink on the homepage for a complete list of magazines, newspapers, and journals available from the Library. Journals that list a call number are located on the third floor. All others are available online. Show Me How!Small Film

How do I find articles and books not at UVU?

Articles and books not owned by UVU can be requested through Interlibrary Loan. Ordered articles should be delivered electronically, if available, within two to seven days. Books take a bit longer, about seven to ten days, and can be picked up at the first floor Circulation Desk.

The link to Interlibrary Loan is on the Library's homepage, in the lower right corner. Show Me How!Small Film

How do I find materials a professor has for my class?

Some professors will put items on reserve for the classes they teach. Reserve books are available at the first floor Circulation Desk. Some items may also be available electronically through Electronic Reserve, available from the Library's homepage.

How do I find materials at other university libraries?

You can access other libraries' catalogs from our homepage, via the Books & Media link. Search the catalog for the library you choose. You can check out books at any Utah college or university library (not public libraries) with your UVU student ID card.


Finding Help

How do I find help?

If you are having trouble with your research or finding what you need, ask for help at the Reference Desk. We are always happy to help with any questions or problems.
Stop By: Come by the Reference Deskon the first floor during the following hours:

Monday - Thursday 8:00 AM - 10:00 PM
Friday 8:00 AM - 5 PM
Saturday
10:00 AM - 7:00 PM

Call Us: Call (801) 863-8840 during the hours listed above to talk to a librarian.

Chat:

Chat with a librarian using our LiveHelp service during the hours posted above.
E-mail Us: Submit a question through our Ask A Librarian e-mail service, and you will receive a response within 24-48 hours.
Text Us Send short questions to (801) 362-8176

How do I get answers to questions not listed here?

The quickest way to get assistance is to contact a librarian at the reference desk at (801) 863-8840 or use the Library's LiveHelp chat service. To access LiveHelp, visit the LiveHelp page. Another option is to submit questions to our Ask A Librarian email service.

How do I find out why a Library hold has been placed on my student record so that I can't register for classes?

Any unpaid fine or fee to the Library could result in a hold being placed on a student's UVU records. This will prevent the student from registering or obtaining transcripts until the situation is rectified. Payment for fines or fees can be made at the first floor Circulation Desk or at the cashier's office. For any questions related to Library fines or fees, contact Judy Robertson at (801) 863-8148.

How can I get help for technical issues logging into databases?

For basic troubleshooting tips, see our Off Campus Access Troubleshooting Tips page.


Using the Library

How do I get a Library card?

Your UVU OneCard is your Library card. To get a OneCard, visit Campus Connection. If you have never checked out from us before, you will need to register your card at the first floor Circulation Desk.

How can I check out Library materials?

Take your materials—books, videos, or CDs— to the first or second floor Circulation Desks. If you have never checked out from us before, you will need to register your card at the first floor Circulation Desk. Please see our check out times.

How do I check out books if I'm not a student?

Community patron cards may be purchased for $20.00 per year. Alumni may purchase a community patron card for $10.00 per year with a current alumni ID. For more information on obtaining an alumni card, contact the UVU Alumni Association at (801) 863-8179.

I don't know when my books are due. How do I find out?

When you check out your items, you will get a receipt that lists your due dates. If you have lost the receipt, you can check our list of standard check out times. You can also log into your Library Account, call us at (801) 863-8886, or ask us at the first floor Circulation Desk. Please keep in mind that you are solely responsible for keeping track of your items and returning them on time. You are responsible for all items checked out on your account, including accrued all fines and fees.

How can I use the Library computers?

All of the computers in the Information Commons on the first floor are available for student, staff, and faculty use. Simply login with your UVLink information (students), or your Novell login (faculty and staff). The computers have the complete Microsoft Office and OpenOffice suites. The Macintosh computers behind the Reference Desk also have multimedia programs like Photoshop and Final Cut Pro installed.

Guests: If you need to use a computer but are not a current student or member of the faculty or staff, you will need to visit the Reference Desk on the first floor to be logged in as a guest.

How can I renew Library materials?

To renew books, audiocassettes, music CDs, CD-ROMs, or Library-owned videos, you may click on the My Account link from the homepage, call the Library at (801) 863-8886, or come to the first floor Circulation Desk. Distance learning videos and reserve items may not be renewed.


About the Library

How do I find the Library?

The UVU Library is located to the north east of the Liberal Arts building.

How do I make a suggestion or comment about the Library?

We would love any input you might have on resources and services for the Library. You can leave comments in the Suggestion Boxes in the Library, complete our online suggestion form, or send an email to Lesli Baker.

How can I check Lost and Found?

Lost and found stations are located at both the first floor and the second floor Circulation Desks. Ask an attendant for assistance.

How can I make a donation to the Library?

Donations are appreciated and encouraged. When donating Library materials we will need your name, address, phone number and/or email address, the type of donation (books, magazines/ journals, or other), the number of items donated, and an estimated value if you would like to use the donation as a tax deduction. To donate materials or money to the Library contact Mike Freeman, Library Director at (801) 863-8751. You may also make monetary donations online.

How can I suggest a book for the Library to purchase?

We welcome suggestions for the Library to purchase. If there is a book, video, CD, or other item you would like to see in the Library's collections, tell us about it by filling in a Library Purchase Request form.


Fines and Fees

My items are late. How much do I pay? If I'm late, how much will I have to pay?

The fine and fee schedule can be found here.

How can I pay my fine/fee?

The Library accepts cash and checks. Please note that the Library cannot accept bills that require more than $10 in change.

What happens if I don't pay my fines/fees?

If you choose not to pay your fines/fees, a hold will be placed on your school account. Not only will you not be able to check out from the Library, but the school is permitted to withhold your transcript, dock any financial aid, and prevent registration, among other consequences.

I lost my library book. Do I have to pay to have it replaced?

If you cannot find the item(s), you will be charged the replacement cost plus an additional $10.00 processing fee per item. If the item(s) are located and returned, the replacement cost may be waived and you will only be responsible for the processing fee. Contact Jessie Christensen at (801) 863-6844 if you have more questions about lost items.

I damaged my library book. Do I have to pay to have it replaced?

Damaged items must be evaluated for usability before a fee can be attached. If the item(s) needs to be replaced, you will be charged the replacement cost and an additional $10 processing fee per item.

I'm being charged for items I've never checked out. What do I do?

Let the Library know that you have not checked the item(s) out, either by phone at (801) 863-8886 or in person. We will search for the items and, if they are found, will remove them from your account along with any charges.

I'm being charged for items I returned. What do I do?

Let the Library know that you have returned the item(s), either by phone at (801) 863-8886 or in person. We will search for the items and, if they are found, will remove them from your account along with any charges.

I paid my fine/fee, but I'm still being charged. What do I do?

Let the Library know that you have paid your fines, either by phone at (801) 863-8886 or in person, and the situation will be assessed.

Can I get my fines/feed waived?

Library fines associated with item replacement costs cannot be waived. Fines, however, may be waived. You may come to the Library and fill in a Fine Appeal Form. These forms include space for comments. The comments are taken into consideration along with other factors, including your history with the Library, and a decision about the fine is made. Please allow 3-5 days for a response.

I didn't receive any overdue notices and now I have a fine. Do I still have to pay?

Library overdue notices are a courtesy we provide. You are responsible for knowing all due dates on items you have checked out.

I checked out an item for a friend and now I have a fine. What do I do?

Do not check out items for other people. Because you are the borrower on record, we only have your contact information. It is up to you to contact your friend and ascertain the whereabouts of the checked-out item(s).

I checked out an item for a professor and now I have a fine. What do I do?

If a faculty member asks you to check out material on their behalf, ask them to include you in their Library user group. Because you are the borrower on record, we only have your contact information. It is up to you to contact your professor and ascertain the whereabouts of the checked-out item(s).

I was too ill to return my item(s) on time. Do I still have to pay?

You may come to the Library and fill in a Fine Appeal Form. These forms include space for comments. The comments are taken into consideration along with other factors, including your history with the Library, and a decision about the fine is made. Please allow 3-5 days for a response.

I was out of town when my items were due. Do I still have to pay?

You may come to the Library and fill in a Fine Appeal Form. These forms include space for comments. The comments are taken into consideration along with other factors, including your history with the Library, and a decision about the fine is made. Please allow 3-5 days for a response.

Contact Us

  • LiveHelp
  • Reference Desk: (801) 863-8840
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