Interlibrary Loan

Interlibrary Loan Procedures and Protocols

Last Update: April 2, 2013

Description: When patrons want material that is not available at the UVU Library, we ask other agencies to provide it. This is the process of Interlibrary Loan (ILL). This service widens the range of materials available for study. Materials that are unavailable from the UVU Library can be obtained from other libraries in the U.S. through this service.

Who May Borrow: All Utah Valley University students, faculty, and staff may use the Interlibrary Loan service.

ILLiad Account: In order to borrow items through Interlibrary Loan, you must create an ILLiad account. Please provide your UVU ID number; your local, residential address (faculty and staff may use campus address); your phone number; and a valid email address (an email account that you use regularly).

Requests: Interlibrary Loan requests are submitted online, through your ILLiad account. Be sure to check our catalog before making requests for books, videos, etc. Please search for full-text journal articles in the A-to-Z Journal List (search by journal title), before requesting them through Interlibrary Loan.

What May Be Borrowed: Most library materials will be loaned upon request. Exceptions include reference books, rare books and manuscripts, current bestsellers, some dissertations, entire issues of journals (please request journal articles individually), popular entertainment videos, and popular music CDs. Although journals are restricted, most articles can be copied, and will be supplied electronically (PDF). Items requested through Interlibrary Loan should be for academic or research use only. Please request recreational type material through your local public library. Course textbooks are not available through Interlibrary Loan.

Delivery: Books and other borrowed items usually take from 5 to 10 business days to arrive (occasionally longer). Journal articles take 1 or 2 business days (longer in some cases). When items arrive, notification will be sent by email. Please be sure your email address is accurate and up-to-date. Journal articles are sent electronically (PDF). All borrowed materials may be taken from the library, unless there is a note indicating otherwise. UVU Library is bound by any restrictions imposed by the lending library.

Pick-Up and Return: Items should be picked up and returned at the first-floor Circulation Desk. Please do not return Interlibrary Loan items in the book drop. All journal articles are sent electronically.

Loan Period: The usual checkout period for books and media items is four weeks. Sometimes media items will have a much shorter checkout period. The due date on the label indicates the date the materials must be returned to the Circulation Desk.

Renewals: Renewals should be requested only in unusual circumstances, and requests should be made at least three days prior to the due date. Please do not order the same item more than once per semester. To inquire about renewals please contact Interlibrary Loan: libloan@uvu.edu or 801-863-8782.

Responsibilities: Materials borrowed through Interlibrary Loan should be returned on time. Failure to return items on time may result in suspension of Interlibrary Loan privileges. Please report lost or damaged items right away.

Reciprocal Borrowing: As an alternative to using Interlibrary Loan, UVU students, faculty, and staff have direct borrowing privileges at all libraries in the Utah System of Higher Education. This service is provided through our membership in the Utah Academic Library Consortium (UALC). To borrow materials in person from other academic libraries in Utah, simply visit that library and present your UVU ID card. (Additional forms of identification may be required. For more information, please contact the Circulation Dept. of the UALC library that you would like to use.)


Interlibrary Loan FAQ

Q: How do I order a book, journal article, etc., through Interlibrary Loan?

A: First-time users must create an ILLiad account. If you have used ILLiad in the past, just log in and follow the simple directions, filling in all required fields for the requested item. (One item per request.) We cannot accept requests by telephone. Please check our catalog before requesting books or media. Please search for full-text journal articles in Journals by Title (search by journal title).

Q: What if I forget my password and/or username?

A: If you’ve forgotten your password (but know your username), click on “Reset your password” on the ILLiad logon webpage, and you will receive a reset link by email, within a few minutes. If you don't know your username, please contact Interlibrary Loan for assistance: libloan@uvu.edu or 801-863-8782.

Q: What type of materials are available through Interlibrary Loan?

A: Most library materials will be loaned upon request. Exceptions include reference books, rare books and manuscripts, current bestsellers, some dissertations, entire issues of journals (please request journal articles individually), popular entertainment videos, and popular music CDs. Items requested through Interlibrary Loan should be for academic or research use only. Please request recreational type material through your local public library. Course textbooks are not available through Interlibrary Loan.

Q: How long does it take to get books and videos?

A: Books and other borrowed items usually take from 5 to 10 business days to arrive (occasionally longer). When items arrive, notification will be sent by email.

Q: How long does it take to get journal articles?

A: Journal articles typically take 1 or 2 business days to arrive (longer in some cases). Journal articles are sent to you electronically (PDF).

Q: Where do I pick up books and media items?

A: Interlibrary Loan materials should be picked up and returned at the first-floor Circulation Desk. Journal articles will be sent to you electronically.

Q: How do I know when an item has arrived?

A: You will be notified by email upon receipt. To access journal articles received electronically, log into your ILLiad account and check the main menu. Please download/save articles received through ILLiad (they will be removed from the server in 30 days). Some journal articles will be sent as email attachments (PDF).

Q: Can Interlibrary Loan requests be expedited?

A: There is no rush service, but requests are usually processed right away. (Please contact Interlibrary Loan for more information about this.)

Q: Can I use Interlibrary Loan to borrow textbooks required for classes?

A: We cannot supply course textbooks through Interlibrary Loan. Please purchase textbooks at the UVU Bookstore, or use library copies at the Reserve Desk if available.

Q: How long is the checkout period for books?

A: Most books are due in four weeks. Videos and other media items may have shorter loan periods. Please return all items by the due date on the label.

Q: Can Interlibrary Loan items be renewed?

A: Renewals are difficult or impossible to obtain from the lending libraries, and should be asked for only in unusual circumstances. Renewal requests should be made at least 3 days prior to the due date. Please do not order the same item more than once per semester. To inquire about renewals please contact Interlibrary Loan: libloan@uvu.edu or 801-863-8782.

Q: How do I check on the status of a request?

A:Log into ILLiad and look under “Outstanding Requests” in the main menu. For more detailed information about the status of requests, please contact Interlibrary Loan: libloan@uvu.edu or 801-863-8782.

Contact Us

Ross Green
(801) 863-8782

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