Clean Access Agent Frequently Asked Questions
Q: I cannot install the Clean Access Agent on my Vista machine. The install starts but nothing happens?
A: After downloading the Clean Access Agent install program to your desktop right-click on the setup file and choose “run as administrator”
Q: I cannot access the login page. I get the redirection page but then my browser gives an error and stops.
A: Generally, this is caused by an encryption (SSL) problem with your browser. Encryption is required for authentication to complete. Try another browser if you are unable to correct the problem with the first browser. (IE -> Firefox; Firefox -> IE). Usually, Firefox has fewer encryption problems.
Q: I'm on a Macintosh or Linux machine. I've opened my browser but I am not redirected to a login page. What do I do?
A: You must try to go to a non-local site such as
www.google.com
.
Q: I am NOT able to access the internet but the Clean Access Agent only allows me to "logout". What’s going on?
A: The Clean Access Agent may not always detect your network status. Please choose "logout" and then choose "login".
Q: How do I logout?
A: Currently, the only way to manually logout is to use the Clean Access Agent "logout" feature. Right-click the Clean Access Agent icon in the system tray and choose logout. The Clean Access Agent icon appears as follows in the system tray:
Q: Do I have to use the Clean Access Agent client?
A: Yes, all Windows PCs are required to use the Clean Access Agent for network access.
Q: I keep trying to install the Clean Access Agent but it tells me that I can either Modify/Repair or Remove the program.
A: The Clean Access Agent is currently installed on your machine. You do not need to install it again.
Q: I cannot install the Clean Access Agent on my Vista machine. The install starts but nothing happens?
A: After downloading the Clean Access Agent install program to your desktop right-click on the setup file and choose “run as administrator”
Q: I do not see the Clean Access Agent popup?
A: You can manually login by using the Clean Access Agent login feature. Right-click the Clean Access Agent icon in the system tray and choose “Login”. You also check the “Popup Login Window” option if you want the Clean Access Agent to appear automatically.