NOTE: Footnotes detail dates when sections have updated and approved.

Summary

The standards and support levels in this document are developed and maintained by the Technology Support Committee (TSC) and ratified by the Enterprise Infrastructure Planning Committee (EIP). The TSC will regularly review and revise these standards based on emerging hardware technologies, software development, and the needs of the University.

Rationale ^[1]

Hardware & software standards have been established to benefit the University as a whole and are based on the current technology available combined with the current needs of the students, faculty and staff of UVU. The primary considerations for hardware & software standards are:

• Improved levels of support
• Reduced cost of support and service
• Improved reliability and stability
• Economies-of-scale relevant to hardware and software procurement
• Skills transferability required by a mobile workforce

Standards

Computer Hardware

Desktop Computers

The purchase of computer desktop or laptop computers with ProCards is prohibited. The purchase of computer parts for the purpose of assembling computer systems is prohibited.

Windows based ^[2]

The UVU Computer Shop is the sole source for Intel based desktop computers and parts for campus use. Pricing for the computers listed below and a complete list of parts available through the computer shop can be found at: http://www.uvsc.edu/computershop/index.cfm

Standard configuration

Large Black Case ATX with Power Supply and Fans
CPU Intel Core 2 Quad Q6600 2.4 GHz
LGA775Main Board Intel w/Lan MicroATX DQ45 (No PS2 Port)
4 GB RAM Memory
500 GB Hard Drive
Black Monitor 19" NEC LCD Flat Panel w/o Speakers
DVD +-RW Combo Drive
No Floppy

Available Options

Small Black Case
Monitor 20-inch Samsung Widescreen LCD
Floppy drive with card reader
RAM memory
Speakers

MAC based ^[3]

The only standards for MACs are that they have a minimum of 2 GB of RAM include a 3 year Apple care warranty. The recommended configuration includes:

2 GB of RAM
Core 2 Duo
160 GB Hard Drive
Super DVD drive
1 GB Ethernet
Blue Tooth
Wireless

Laptop Computers ^[4]

Windows based processor, memory, HD.

Laptop purchases shall be selected from the Dell Latitude, XPS, or Precision families. These families include low, mid, high end and tablet options and configurations. These systems shall include a 3 year warranty.

MAC based

Any MacBook laptop configuration is allowed, except the MacBook Air, as long as it includes a 3 year Apple care warranty.

NetBooks ^[5]

A NetBook computer is defined as any small form factor Laptop which uses the “Intel Atom” processor and has a display of smaller than 12” and greater than 4”. The is no hardware standard for this class of computer other than the following:

These computers will only be supported with the following software installed

Windows XP
McAfee EPO agent & related applications.
GroupWise
Microsoft OneNote
Microsoft Word Viewer
Microsoft Excel Viewer
Microsoft PowerPoint Viewer
Adobe Viewer
Clean Access
iFolder

If additional software is installed performance degrades below an acceptable level for these devices and is not supported.

Surplused Equipment ^[6]

Hardware available to be reused on campus after being surplused:

Motherboards : Intel 915, 945, 965, DG33TL, and the DQ45CB or newer
Monitors: LCD
Hard drive: 80 gig or larger
Memory: DDR333 and newer

Hardware NOT available to be reused on campus after being surplused:

Motherboards : Intel 850??? & P3 or older
Monitors: CRT
Hard drives: 60 gig or smaller
PC800 Rambus or older

Printers that are deemed by the Surplus shop to be in working order are available for reuse on campus.

Printers ^[7]

Laser B/W & Color

HP is the standard for all laser printers. Workgroup printers must have a built Ethernet card and be compatible with HP Web Jet Admin (version 10.1)
Recommended laser printers are Laserjet 1505N for B/W or above and LaserJet 1518N for color or above.  
Lab printers must be LaserJet 4000 or above in order to be compataible with the Print Counter system.

InkJet

HP is the standard for inkjet printers.

Copier/Printer

No standard has been estabished for large capacity and multifuncition printers that print 30+ppm.

Peripherals & Networking ^[8]

There are no standards established for monitors, keyboards, mice, imaging equipment, digital & web cams, USB hard drives, USB flash drives, memory cards, etc.

No wireless networking is to be installed by individuals or departments. The purchase or installation of network switches needs to be approved by the Director of Network Infrastructure. 

Computers must have Clean Access installed prior to connecting to the UVU wireless network.

Network Infrastructure Fee (This is an IPC standard)  ^[18]

All computing and printing devices that have a hardwired Ethernet connection (capable of using a network port) shall be charged a one time network connectivity fee of $100 per device.

For purposes of this standard, network devices be defined to include:

• Desktop computers
• Laptops, notebooks, “netbooks” or other small form factor computer systems
• Printers, Plotters, Copiers or Scanners with network capability
• Environmental monitoring or control device
• Servers
• Cameras
• IP Phones
• Televisions
• Projectors

This standard does not apply to:

• Connectivity of a device for use on an experimental or private network and not relying on the UVU computing network for transmission of data to/from an on/off campus source;
• Equipment for which a retired/unused inventory tag  can be provided; (inventory tags from retired computers may used for any new device)
• Devices placed on the UVU network prior to the establishment of the network connectivity fee; (proof purchase date prior to March 2009 must be provided – new device must be tagged with an inventory tag at time of replacement)

Software & Operating Systems

Software ^[9]

A list of college licensed software available for purchase is located at: http://www.uvu.edu/procurement/computer/softwarepricing.html .
College licensed software available for download to the campus community can be accessed in the "software download" channel in UVLink under the "Help" tab.

Window Based 

The standard computer load will included the following:

Microsoft Office Enterprise 2007 suite SP1
Adobe Reader 9
GroupWise
Java
Magic Disc
McAfee Viursscan Enterprise
Nero 7 Essentials
Novell Client
Oracle JInitiator 1.3.1.26
UVLink Express
Zenworks Desktop Management Agent
Zen Inventory

Short cuts on quick launch

IE 7
Showdesktop
IPconfig
Banner INB
UVLink Express

MAC Based 

 All MACs will come loaded with following software:

Microsoft Office 2008
Groupwise
McAfee Virex
Stuffit Expander
Zenworks

Operating Systems 

Windows ^[10]

Windows XP SP3

Window Vista is not currently supported for use on desktop computers. There are currently no plans or time table to migrate the campus to Vista. Technical staff will make their “best effort” to provide limited support Windows Vista that has been preloaded on laptop computers.

Windows Computer Name

The campus standard for the Windows “Computer Name” is the room number (max 6 characters) where the computer is typically used followed by the inventory # or the userID. This could be followed by an A,B or C if a user has multiple computers in the same room.
The is no standard for the Work Group name. Leaving it as the default is recommended 

MAC ^[11]

OS X

Media & Instructional Equipment ^[12]

The Turning Point ResponseCard XR & related software is the campus standard for Student Response Systems (clickers)
LCD projectors
IP Cameras
Mounts for flat panels displays and projectors
Digital Siganage (displays viewable in public areas of campus)
AV Control systems
Crestron

Computer Labs  ^[13]

All computer labs or high density computer areas need to approved the Executive Infrastructure Planning committee.
Standards review dates & process ^[14]

Standards Exceptions & Changes ^[15]

It is understood that occasionally there needs to be exceptions to established standards. Standards exceptions and changes can be granted by completing the Technology Standards Exceptions/Change Form, obtaining the required signatures, and submitting it to the Business Office.

Support ^[16]

Fully Supported

All hardware and software that meets the campus standards will be supported technical staff.

The minimum supported Windows hardware configuration is:

Intel Pentium 4 Processor 1 GB
1 GB RAM Memory
80 GB Hard Drive

Partially Supported

Technical staff may offer limited support in an advisory capacity, but are under no obligation to support the following:

• Software not included in "standard load".
• Non-native operating systems hosted on supported or unsupported hardware, utilizing software conversion, abstraction, or hypervisor utilities (Apple BootCamp, Parallels, VMWare Fusion, etc);
• Equipment used for research purposes.
• Window Vista por Windows 7 reload on new laptops. 

Unsupported

• Equipment used at personal residences for official or unofficial business (due to legal, liability, connectivity, and other issues).
• Equipment owned, operated, or maintained by departments outside the UVU with the exception of: UMEP,USU classes taught a UVU, and USTAR.
• Equipment or technologies not owned by UVU with the expectation of limited support for wireless connectivity.
• Equipment prohibited for use in UVU facilities.
• Software applications in violation of legal, licensing, or copyright agreements.
• Use of hardware, software, or any other technology in violation of UVU Appropriate Use, Information Security, or other policies.
• Window Vista is not currently supported for use on desktop computers. There are currently no plans or time table to migrate the campus to Vista.

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[1] Approved by TSC 3/12/08
[2] Approved by TSC 8/13/09
[3] Approved by TSC 8/13/09
[4] Approved by TSC 8/13/09
[5] Added & Approved by TSC 3/11/09
[6] Last approved modifcation by TSC 6/10/09
[7] Last approved modifcation by TSC 11/12/08
[8] Last approved modifcation by TSC 5/14/08
[9] Updated & Approved by TSC 8/13/09
[10] Last approved modifcation by TSC 3/12/09
[11] Approved by TSC 9/12/07
[12] Content being developed
[13] Content being developed
[14] Content being developed
[15] Approved by TSC 5/14/08
[16] Approved by TSC 8/13/09 
[17] Reviewed and approved by EIP 8/24/08
[18] Reviewed TSC and approved by IPC Chairman 3/11/09 (This is an IPC standard)