NOTE: Some of the following is only a DRAFT. Footnotes detail which sections are under review and which have been approved along with the date it was approved.

Technology Support Committee
Standards & Support Statement ^[17]

Summary

The standards and support levels in this document are developed and maintained by the Technology Support Committee (TSC) and ratified by the Enterprise Infrastructure Planning Committee (EIP). The TSC will regularly review and revise these standards based on emerging hardware technologies, software development, and the needs of the University.

Rationale ^[1]

Hardware & software standards have been established to benefit the University as a whole and are based on the current technology available combined with the current needs of the students, faculty and staff of UVU. The primary considerations for hardware & software standards are:

• Improved levels of support
• Reduced cost of support and service
• Improved reliability and stability
• Economies-of-scale relevant to hardware and software procurement
• Skills transferability required by a mobile workforce

Standards

Computer Hardware

Desktop Computers

The purchase of computer desktop or laptop computers with ProCards is prohibited. The purchase of computer parts for the purpose of assembling computer systems is prohibited.

Windows based ^[2]

The UVU Computer Shop is the sole source for Intel based desktop computers and parts for campus use. Pricing for the computers listed below and a complete list of parts available through the computer shop can be found at: http://www.uvsc.edu/computershop/index.cfm

Standard configuration

Large Black Case ATX with Power Supply and Fans
CPU Intel Core 2 Quad Q6600 2.4 GHz
LGA775Main Board Intel w/Lan MicroATX G33 (No PS2 Port)
2 GB Ram Memory
500 GB Hard Drive
Black Monitor 19" NEC LCD Flat Panel w/o Speakers
DVD +-RW Combo Drive
No Floppy

Available Options

Small Black Case
Monitor 20-inch Samsung Widescreen LCD
Floppy drive with card reader
RAM memory
Speakers

MAC based ^[3]

The only standards for MACs are that they have a minimum of 1gb of RAM include a 3 year Apple care warranty. The recommended cofiguration includes:

2 Gig of RAM
Core 2 Duo
160 Gig Hard Drive
Super DVD drive
1 Gig Ethernet
Blue Tooth
Wireless

Laptop Computers

Windows based ^[4]

Laptop purchases shall be selected from the Dell Latitude, XPS, or Precision families. These families include low, mid, high end and tablet options and configurations. These systems shall include a 3 year warranty.

MAC based ^[5]

Any MacBook or PowerBook laptop configuration is allowed, except the MacBook Air, as long as it includes a 3 year Apple care warranty.

Surplused Equipment ^[6]

Hardware available to be reused on campus after being surplused:

Motherboards : Intel 845, 865, 915, 945, 965 or newer
Monitors: LCD
Hard drive: 80 gig or larger
Memory: DDR333 and newer

Hardware NOT available to be reused on campus after being surplused:

Motherboards : Intel 850??? & P3 or older
Monitors: CRT
Hard drives: 60 gig or smaller
PC800 Rambus or older

Printers that are deemed by the Surplus shop to be in working order are available for reuse on campus.

Printers ^[7]

HP is the standard for both inkjet and small to midsized laser printers. Large capacity and multifuncition printers that print 30+ppm are not included in this standard.

Recommended desktop inkjet & b/w laser, office b/w & color laser needed.

Peripherals & Networking ^[8]

There are no standards established for monitors, keyboards, mice, imaging equipment, digital & web cams, USB hard drives, USB flash drives, memory cards, etc.

No wireless networking is to be installed by individuals or departments. The purchase or installation of network switches needs to be approved by the Director of Network Infrastructure.

 

Software & Operating Systems

Software ^[9]

A list of college licensed software available for purchase is located at: http://www.uvsc.edu/busoffice/purchasing/resources/software/pricing.html.
College licensed software available for download to the campus community can be accessed in the "software download" channel in UVLink under the "Help" tab.

Window Based 

The standard computer load will included the following:

Microsoft Office Enterprise 2007 suite SP1
Adobe Reader 8
CutePDF Writer 2.7
GroupWise
Java 6 update 5
McAfee Viursscan Enterprise
Novell Client
Oracle JInitiator 1.3.1.22
Quicktime
Spybot – Search and Destroy
WordPerfect Office X3
Zenworks Desktop Management Agent
Zen Inventory

Short cuts on quick launch

IE 6
Showdesktop
IPconfig
Banner INB
MS Word

MAC Based 

 All MACs will come loaded with following software:

Microsoft Office 2008
Groupwise
McAfee Virex
Fetch FTP Client (Network)
Stuffit Expander
Zenworks

Operating Systems 

Windows ^[10]

Windows XP

Window Vista is not currently supported for use on desktop computers. There are currently no plans or time table to migrate the campus to Vista. Technical staff will make their “best effort” to provide limited support Windows Vista that has been preloaded on laptop computers.

MAC ^[11]

OS X

Media & Instructional Equipment ^[12]

The Turning Point ResponseCard XR & related software is the campus standard for Student Response Systems (clickers)

LCD projectors

IP Cameras

Mounts for flat panels displays and projectors

Digital Siganage (displays viewable in public areas of campus)

AV Control systems

Crestron

Computer Labs  ^[13]

All computer labs or high density computer areas need to approved the Executive Infrastructure Planning committee.

Standards review dates & process ^[14]

Standards Exceptions & Changes ^[15]

It is understood that occasionally there needs to be exceptions to established standards. Standards exceptions and changes can be granted by completing the Technology Standards Exceptions/Change Form, obtaining the required signatures, and submitting it to the Business Office.

Support ^[16]

Fully Supported

All hardware and software that meets the campus standards will be supported technical staff.

The minimum supported Windows hardware configuration is:

Intel Pentium 4 Processor
256 MB Ram Memory
40 GB Hard Drive

Partially Supported

Technical staff may offer limited support in an advisory capacity, but are under no obligation to support the following:

• Software not included in "standard load".
• Non-native operating systems hosted on supported or unsupported hardware, utilizing software conversion, abstraction, or hypervisor utilities (Apple BootCamp, Parallels, VMWare Fusion, etc);
• Equipment used for research purposes.
• Window Vista preload on new laptops. 

Unsupported

• Equipment used at personal residences for official or unofficial business (due to legal, liability, connectivity, and other issues).
• Equipment owned, operated, or maintained by departments outside the UVU with the exception of: UMEP,USU classes taught a UVU, and USTAR.
• Equipment or technologies not owned by UVU with the expectation of limited support for wireless connectivity.
• Equipment prohibited for use in UVU facilities.
• Software applications in violation of legal, licensing, or copyright agreements.
• Use of hardware, software, or any other technology in violation of UVU Appropriate Use, Information Security, or other policies.
• Window Vista is not currently supported for use on desktop computers. There are currently no plans or time table to migrate the campus to Vista.

[1] Approved by TSC 3/12/08
[2] Approved by TSC 4/9/08
[3] Previously approved by TSC
[4] Approved by TSC 8/13/08
[5] Approved by TSC 8/13/08
[6] Last approved modifcation by TSC 5/14/08
[7] Approved by TSC 4/9/08
[8] Last approved modifcation by TSC 5/14/08
[9] Approved by TSC 3/13/08
[10] Approved by TSC 9/12/07
[11] Approved by TSC 9/12/07
[12] Content being developed
[13] Content being developed
[14] Content being developed
[15] Approved by TSC 5/14/08
[16] Approved by TSC 4/9/08  
[17] Reviewed and approved by EIP 8/24/08