Frequently Asked Questions

Admission/Registration Questions

How do I sign up for online classes?

Students register for online classes through the regular UVU registration process. Instructions and deadlines can be found at UVU's Registration page.

It is simple to distinguish regular online courses from face-to-face classes by looking at the section number. Online sections begin with an X, and sections X51-X59 are designated for the Global Aviation and Emergency Services online distance programs.

How much does an online course cost?

All UVU online courses are charged regular tuition and fees with the exception of the Global Aviation and Emergency Services out of state programs.

Can I start online classes at any time?

UVU Online classes begin and end on the regular UVU semester. Most courses will have deadlines throughout the semester. Students that follow all deadlines even if they are suggested due dates are the most successful at completing the courses.

How do I access my online class and how does it work?

The first day of the semester you need to login to myUVU.  Click on the Canvas icon. Your class(es) will be listed under the Courses drop down. Select your class.  Here you will find things such as a course outline and syllabus, a welcome message, and lesson modules.  Homework is submitted through Canvas.  Also, online classes do not have regular meetings times as face-to-face classes do (i.e. meeting only from 9:00-11:30 on Tuesday and Thursday), but there will be deadlines throughout the semester.

I can no longer attend class because of a medical condition or family tragedy. It is past the withdraw date. What do I do?

Contact your academic advisor and explain the situation. Your advisor will be able to provide you with the forms to petition a Withdraw if you have proper documentation of your situation.

Course Related

What is Canvas?

Canvas is the current Learning Management System (LMS) used for online course materials for UVU. Students can access the online components of their courses through myUVU by clicking on the Canvas icon in the upper right corner, or by using this link.

What are the basic computer specifications to successfully access Canvas?

Google Chrome is the best browser followed by Firefox. Apple’s Safari and Microsoft’s IE are not as compatible. You will want to make sure you are using the most updated version of whichever browser you are using.

Canvas provides a list of basic specifications at this link.

I can't access the next section of my course. What do I do?

Usually this means there is a prerequisite set on the progression of the lessons. You must complete everything that is currently open to you before you can progress to the next section. Sometimes there is a quiz that you must complete with a certain percent correct before it will allow you to move on. Please contact our support line if you have further questions.

How do I contact my professor?

Professor contact information should be available in the syllabus information found in the course on Canvas. If you have any questions or concerns contacting the professor, please contact the course specialist and they may be able to help facilitate a contact.

How will my professor contact me?

Professors may contact you through your student email through myUVU or through Canvas. It is recommended to forward your myUVU student email to your preferred email address by following these instructions:

1. Open myUVU.
2. Click the email icon on the top right toolbar.
3. Chose the tab entitled "Options".
4. Click "Auto forward".
5. Enter the email account you desire.
Even though the messages are being forwarded the original message will be kept in the myUVU email account. There is currently no way to have the originals deleted automatically after the forward has been completed, they must be deleted manually in myUVU mail.

When do I contact the Course Specialist vs. the instructor for issues?

The Course Specialist or Canvas Support (CS) can help you with technical problems you may be having with Canvas, such as submitting an assignment. You should always contact the instructor first with any questions related to the subject of the course.

What should I do if my computer stopped working in the middle of a quiz?

Reboot your computer and log back into Canvas. See if it will let you start where you left off. If it won’t, you will need to contact your instructor to ask if the quiz can be reset for you.

Can I take an exam early?

You must contact your instructor if you wish to take an exam before it is set to open.

My online exam requires a password. What do I do?

If an exam in your online course requires a password you will need to take your exam at the UVU testing center, or at a certified exam-proctoring site. See the Exam Proctoring webpage for step-by-step instructions.

Can you re-open a test or assignment for me?

You must contact your instructor if you need a test or assignment reopened. You can then forward the permission from the instructor to the Canvas Support if needed.

I am so far behind in my class. What can I do to catch up?

You will need to talk with the instructor to see if it is still possible to catch up or not. If it is possible to catch up, you may want to contact your academic advisor for suggestions on study tips and tutoring suggestions.

What if my grade is wrong?

Contact your instructor right away if your grade on an assignment or your final grade is missing or you believe it is wrong. Contact information can be found on your syllabus.