Frequently Asked Questions
Q: I am a new Employee, when will I get paid?
Pay days are on the 1st and the 16th of each month. If you sign up for direct deposit, the funds are usually made available to you the day prior to the official pay day. All part time employees are on a two week lag pay cycle, meaning your first paycheck will be a few weeks after you started depending on what day in the pay cycle you began work. All new hire paperwork must be turned in to Human Resources prior to receiving a paycheck.
Q: Where do I get a copy of my paystub?
You can get a copy of all paystubs under the Employee Services menu on UV Link. Step by step instructions can be found under the Payroll Training menu.
Q: I lost my copy of my W2, how do I get a new one?
You can get a copy of all W2s under the Employee Services menu on UV Link.
Step by step instructions can be found under the Payroll Training menu.
Q: What if the payroll closed before I could submit my hours?
Payroll is usually processed the day after time entry has closed. If time entry closed before you submitted hours, but payroll has not been run you can have your supervisor email payroll@uvu.edu your name, UVID, and the total number of hours you worked. Our department will manually enter them into the system. There is a $20 fee for manual entry.
Q: What if I didn’t receive my paycheck?
If you think that you should have been paid, but do not think that you were, first contact your home department. Your supervisor or dean should know if hours were submitted for you.
If hours were submitted and approved for you, contact the payroll office immediately. If hours were not entered, or the hours were not approved you have two options.
- Input and add the hours onto the next pay cycle. Input all of the hours in under a Sunday, making sure to leave a comment giving an explanation to when the hours were actually worked.
- Contact your supervisor to ask for a manual check to be cut. This option is only available twice a year. There is also a $35 fee that is associated with this option. Your supervisor will need to fill out and sign the payroll advance form, in addition to contacting the payroll office. A check will then be requested and processed, usually available 2-3 days later.
Q: Who do I contact with questions about the reallocation form?
Cheri Primm at extension 8705
Q: Who do I contact about garnishments?
Tiffany Yack extension 8841
Payroll Coordinators FAQs
Q: What if I made a mistake entering time?
If a mistake was entered entering time, contact the payroll office. If it has not yet been approved, and time entry has not closed, payroll is able to return it for corrections.
Q: I submitted time but I wasn’t done, now what?
If it has not yet been approved, and time entry has not closed, payroll is able to return it for corrections. If time entry has closed, but payroll is still processing you may contact payroll to make corrections for a $20 fee per person. Otherwise, missed time may be added onto the next pay period with notes in the comment section.
Q: I forgot to enter time, and now it won’t let me, what do I do?
More than likely the time entry deadline has passed. You have the option to email payroll with the names, UVID, and the number of hours worked for each employee. Keep in mind there is a $20 fee per person for this option.
Q: I’m trying to enter time, but the employee does not show up on my list.
First, check to make sure that the ePAF has been through all approvals and shows a status of “Completed.” If the ePAF shows completed, contact the payroll office. They may have been set up on Web Time entry instead of Departmental Entry.
Q: What if our Department Head/ Approver is going to be out of town, and time needs approved?
If the approver will be out of town, please have them set up someone to act as a proxy in their place. Instructions on how to set up a proxy are on the payroll website under payroll training. It is an auditing risk for payroll to override approvals!
Q: Why do I need to approve time? Employees get paid anyways.
It is an auditing risk for payroll to override approvals for departments. If your department is not approving time on a regular basis payroll may not override their hours, this runs a risk of your employees not getting paid. Please be sure to approve time.
Q: How do I pay an employee for hours worked in a previous pay period?
Input and add the hours onto the current pay cycle. Input all of the hours in under a Sunday, making sure to leave a comment giving an explanation to when the hours were actually worked. Lump sum ePAFs should not be used for retro pay unless the employee has been terminated and the position is closed.
Q: I entered time on and incorrect position or suffix number, and the employee was paid out of the wrong account. How do I fix this?
A reallocation form will need to be filled out. You can find the Reallocation form on the Payroll website under the forms section. Contact Cheri at ext 8705 with any questions on how to fill out the form.