Restricted Purchases

Supervisor Approval of Transactions

Statement Review & Reconciliation

Individual cardholders must review the statement sent by U.S. Bank and compare it to their receipts and the transactions listed on their log of transactions. Individual cardholders must sign and date the original copy of the US Bank Statement and attach the Log of Transactions and the original itemized receipts.

There may be occasions when items on the statement do not correlate with the entries in the log or the retained receipts. The transaction may not have been made by the cardholder, the amount of the transaction may be incorrect, or there may be a quality of service issue.

First, the cardholder should contact the supplier involved to try to resolve the error. If the supplier agrees that an error has been made, they will credit your account. The cardholder should highlight the transaction in question on their log and statement as a reminder that the item is still pending resolution.

If the supplier does not agree that an error has been made, the cardholder should contact U.S. Bank Customer Service using the 800 number on the back of their Purchasing Card and inform them of their dispute of a charge on their card. The amount of the next invoice will be reduced by the amount of the disputed items until the transaction in question is resolved.

Any transaction a cardholder wishes to dispute must be identified within 60 days of the date it first appeared on a statement. Be sure to respond promptly to all communications sent by US Bank, so that the dispute can be resolved as quickly as possible.

The cardholder is responsible for the transactions identified on their statement. When an audit is conducted on their account, they must be able to produce receipts and/or proof that the transaction occurred. If an error is discovered, they are responsible to show that the error or dispute resolution process has been completed.

Restricted Purchases

Supervisor Approval of Transactions