Prestwich, Tera
Title:
Administrative Support III - Women's Success Center
Phone:
801-863-3010
Mail Code:
201


Last Updated: 7/29/15 -

I am proficient in the knowledge, use of, and skill with computers and computer software applications including Word 2013 applications, Excel spreadsheets, Interactive Dialogue System, Access databases, e-mail, internet, and presentations.

 

In my current position as the Administrative Assistant III for the Women’s Success Center (Student Affairs), I routinely use Banner, Insight, PeopleAdmin, Publisher, Microsoft WORD, Excel, PowerPoint, and Prezi, to perform analysis, develop complex spreadsheets, numerous documents, presentations, public relations and marketing pieces, and memoranda that have required the creation of charts, graphs and tables, and, to assist in the preparation of presentations. I am often the “face” of the Women’s Success Center and so have worked very hard at honing and becoming facile with both my writing and the use of computer software.

 

I am highly adept at early adoption of new technology, both hardware and software; and, I learn to employ the use of technology for the more efficient and effective performance of my work. I have not yet encountered technology that I cannot quickly figure out and use immediately to get the work done.

 

SKILLS

Skill in office methods, techniques, practices and procedures.

Skill in the preparation and interpretation of reports, charts, graphs, and tables.

See paragraphs immediately above in “Knowledge” section.

See also descriptions in “Abilities” section:

  • Ability to perform a variety of administrative support duties with minimum supervision;

Ability to follow verbal and written procedures and instructions.

           

 

 

Ability to recruit research participants.

Experience with qualitative research methodologies.

 

A significant part of my professional work history involves the knowledge, skill and ability to recruit others. I have recruited stylists to work in my salons, associates for several multi-level marketing companies, and professional and volunteer staff for large and small organizations. Most recently, I have had the responsibility to recruit students to attend CSS department courses and to apply for the UV Mentor Program. For this, I developed flyers and brochures, online advertisements, and other marketing and branding materials.

 

As the Admin for the Women’s Success Center, I assist my supervisor, Anne Wairepo, Ph.D.. (Senior Director of Women’s Services) with the design and development of qualitative survey instruments. These instruments are designed to gather important demographic and personal information to provide appropriate support for academic and personal success of Center clients.

 

Skill in interpersonal communication, problem-solving and decision making.

(Also, strong public relations and interpersonal skills.)

My knowledge and understanding of public relations, effective interpersonal communication, leadership and mentoring has come from a variety of sources:  first-hand experience, being mentored by incredible leaders, and a personal commitment to learning about leadership.  Briefly, here are some examples:

 

  • Currently serving a wide variety of women with multiple needs to assist them in locating and securing the resources they need to be successful in school
  • One on one mentoring from various leaders—who have helped build my base of leadership practices: Tony Robbins, Michelle Taylor, Chris Goslin, Renee Borns, Marinda Ashman, Lisa Lambert, Darin Eckton, Elaine Carter, Peggy Pasin, Denise Richards, K.D. Taylor, Anne Wairepo, Forrest Williams[1]
  • Breadth and depth of leadership experience from prior positions[2]:

o   Managing and leading sizeable staff

o   Complex problem-solving and conflict management

o   Strategic visioning and planning in multiple venues

 

As noted in multiple letters of recommendation, the relationships that I have cultivated and sustained—across the campus—demonstrate collegiality and effective interpersonal skills. These relationships represent partnerships as well and allow me to access innumerable people and departments to help solve problems, manage mentoring issues, and promote the department’s and program’s objectives.

 

Having a very large network across campus has been invaluable in many problem-solving situations. Additionally, many of the problems that I’ve been required to solve also demonstrate hands-on leadership and mentoring. I have also been given full responsibility to design, develop and implement projects and events (event management).

 

Most recently, in my role as the administrative assistant III for the Women’s Success Center, the following are examples of projects for which I have either had full responsibility, or had major responsibilities; and, the demonstrate my abilities in project management, and event planning and management, creative problem-solving, leadership and supervision, interpersonal skills, strategic responses, and often mentoring.

 

  • Women’s Success Center Booths
    • Utah County Women’s Expo (fall 2013)
    • Women’s Success Center Booth at the UCCU Family Fun Fair (fall 2013)
    • New Student Orientation (spring, summer, fall 2013; spring, summer 2014)
  • Advisor to Women of UVU Student Club (spring, summer, fall 2013; spring, summer 2014)
  • First Lady’s Luncheon (spring 2013, 2014)
    • Developed the video
  • Women Helping Women Mentor Program (spring, fall 2013; spring 2014)
  • Women’s Success Center Internship Program (fall 2013; spring, summer 2014)
  • International Women’s Day (spring 2013, 2014)
  • SLAM (Student Leadership and Mentoring) Conference, Executive Committee member over event planning (spring 2014)
  • Center for Advancement of Leadership Annual Conference, Executive Committee member over securing keynote speaker, break-out session speakers (fall 2013)
  • UV Link Workshop (fall 2013): developed curriculum to teach students how to use the student resources and information available through UV Link to their greatest advantage to plan and prepare for classes/registration, financial aid, planning their pathway to graduation, etc.

 

As the UV Mentor Coordinator (October 2011-June 2012), I managed several projects and events. The following are a sampling:

 

  • Resource Fair (November 2011): The expectation was for me to attend in order to represent the UV Mentor Program. In reality, it turned into a solo “performance” requiring immediate and effective problem-solving solutions. I was able to do on-the-spot networking, leverage existing relationships, promote a competent program, and connect multiple students to our department’s resources.
  • Connections Conference (May 2012): With less than 24 hours’ notice, I was asked to prepare a presentation for this departmental training session. The purpose of my presentation was to provide participants with an overview of the Student Success and UV Mentor programs with particular emphasis on the reasons why student peer mentors are paired with instructors in the CLSS 1000 course. A key point was the importance of the quality of the relationship between instructor and UV Mentor, and how and why the nature of this relationship impacts the teaching and learning environment in profound ways.
  • UV Mentor Application Process (March 2012): The question the program was faced with was, how do we solve the problem of an unwieldy application process? In collaboration with my supervisor, I designed and implemented an organized process, transferred the step-by-step process to Canvas, and produced a seamless and effective system. This new online application produced several positive and improved results: prospective mentor applications were now all in one place, captured electronically; demographic and other data from the application integrated into a database from which information could be pulled on demand and put into spreadsheets or other formats for review and analysis.
  • UV Mentor Example: A UV Mentor came to me because she had an 18 year old student whose mother had just kicked her out of the house. The mentor was very distressed and did not know how to help her student. I met with the mentor and the student, gathered relevant information, and then, involving the mentor—and the student—I demonstrated how to navigate which student campus resources we needed to access for the student. This navigation involved who and how to make contact, and what questions to ask. I used the multiple relationships I have cultivated across campus (most particularly with Michelle Taylor, Ph.D., Associate VP of Student Affairs/Enrollment Management, Financial Aid, Student Health Services, the Multicultural Center, and the Women’s Success Center). Within 24 hours, I was able to help the UV Mentor assist this student to secure emergency funding and housing.

 

My personal life experiences and pathway has demanded that I learn—very quickly—how to strategically and critically think and plan. I have been working to support myself since the age of 16. Self-motivation and the abilities to think “outside the box” (strategically and critically) and to complete tasks without supervision allowed me to support myself and my family. Each job and position I have held has helped me learn and allowed me to seek better jobs.

 

ABILITIES

Ability to perform a variety of administrative support duties with minimum supervision.

Ability to follow verbal and written procedures and instructions.

From my work experience, I have been given opportunities to lead—and taken opportunities to lead. After acquiring my cosmetology license and working for several salons, I took the initiative to start my own business. I owned and managed my own businesses (four of them)—salon/spas—for several years. Key to the success of any business, but especially small businesses, is the ability to think critically and strategically to establish the services and environment that will attract customers who would become permanent clients. Also vital to small business success is the knowledge and ability to identify, track and routinely assess the following outcomes:

 

  • cash flow (revenues and liabilities)
  • excellence in customer service in order to maintain clientele
  • marketing efforts—which ones bring new clientele and therefore demand
  • investments and reinvestments, and determining which ones achieve the desired result (and which ones do not)
  • supervision of employees and whether or not they are helping owner/management to achieve the goals of the enterprise

 

The extensive knowledge, skills, and abilities I developed over several years as a business owner and cosmetologist paid off very well. I had all the qualifications and more when I was offered a position with Sisel International. There I developed a mineral cosmetic line and skin care regimen. With that project came many problems: research and development challenges and roadblocks, repeated attempts with several “failures,” dogged focus to get the product “right,” team member disagreements, stress between co-workers, production deadlines, etc. I know that my ability to focus on a goal with specific outcomes, and communicate and interact effectively with others to resolve problems led to the development of a very successful product. My leadership skills and business acumen also resulted in my product, “Timeless Minerals,” receiving the International Packaging of the Year award two years in a row (2009, 2010).

 

As the admin for the Women’s Success Center, I meet daily with my supervisor, Anne Wairepo, where she engages me in developing and implementing the strategic vision of and planning for the Center and other women’s services issues across campus. Anne not only expects me to be fully engaged in these strategic planning sessions, but she also appreciates and depends on my knowledge of the campus (policies, procedures, practices), purposes and processes, and on my strategic and critical thinking skills and abilities to identify issues and challenges and to brainstorm and provide potential solutions. Routine roles, responsibilities and expectations included:

 

  • taking responsibility for meeting facilitation in which there is complex problem solving, planning and follow up and implementation of action plans.
  • developing strategic alliances with multiple department heads throughout the campus in student affairs, academic affairs, administration and facilities, and advancement including, but not limited to: Turning Point, Wee Care Center, Care About Child Care, TRIO, Gear UP, Equity Center, Academic Tutoring, Curriculum and Scheduling, Student Government, Enrollment Management, UV Mentor Program, Center for the Advancement of Leadership, Institute for Professional Engagement, University College, Admissions and Registration, Financial Aid, Multicultural Center, , Prospective Student Services, Academic Advisement, Accessibility Services, Career Services.

 

Here at UVU, I have demonstrated the ability to participate effectively in departmental, college, and other university campus services. Since January of 2011, I have developed and nurtured an extensive network of relationships and partnerships with other UVU programs, departments, and people. In addition, I have become very familiar and comfortable navigating the vast UVU website and regularly utilize its many resources. In all of the departments below (not a comprehensive list), I have key contacts/relationships, a thorough knowledge of their purpose, and in some cases, have volunteered to work with them. 

 

  • Business/Budget Office
  • Office of Strategic Planning (PBA, Insight)
  • UVU Communications/Marketing
  • Wolverine Track (planning your education, registration, financial aid, )
  • Canvas—navigation, usage, development
  • Volunteer & Service Learning
  • UV Mentor Program
  • Center for the Advancement of Leadership
  • Institute for Professional Engagement
  • Student Career Services
  • Prospective Student Services
  • Accessibility Services
  • Department of Languages
  • One-Stop
  • Financial Aid
  • Academic Advising
  • Writing Center
  • Math Lab
  • Academic Tutoring
  • Wellness Center/Student Health Services
  • LDS Institute

 

I think this knowledge also demonstrates that I am passionately interested in the UVU culture and what’s going on at UVU. This level of engagement has already benefited the students I have assisted and mentored, and the Women’s Success Center in my current position as the administrative assistant III.

 

Ability to communicate effectively, verbally and in writing.

As noted in my resume, I have developed and delivered many presentations—in both the corporate world and now in the teaching domain. These presentations required effective writing and verbal skills—and supervisor feedback indicated they were successful on both counts. 

 

In several of my past positions, I was in charge of marketing/public relations and as such, was responsible for creating and writing many brochures, pamphlets, information inserts, and instructional materials. Besides these more formal examples, I have composed numerous letters, memoranda, and emails.

 

It is important to note the scope of some of these prior projects. For instance, I have been in charge of presenting product launches for participants totaling well over 5,000—and to many international, multi-language speakers. I have prepared training materials for as many as 250 volunteer staffers. These numbers underscore the importance of effective, articulate, well-written and well-delivered materials.

 

In my current position as the administrative assistant III for the Women’s Success Center, I have developed complex spreadsheets, numerous memos, and assisted in preparing presentations. I have often been the “face” of the Women’s Success Center and so have worked very hard at honing both written and oral communication skills.

 

I have had the privilege of working with a variety of administrators, faculty and staff, and have a wide network of good relationships with employees in all divisions of the university. I have learned and adopted many leadership strategies and use multiple modes to adapt to the work I am doing. I am able to adapt and change gears very quickly in order to execute my work, develop robust working partnerships with others, and learn the complexities of supporting people in leadership positions here at UVU. I have begun to accumulate my own “best practices,” which include but are not limited to:

 

  • Hands on group facilitation—both large and small
  • Engaged discussions and the facilitation of dialogue
  • Role play
  • Leveraging different learning styles so students get the most out of their lessons

 

As noted in my resume, I have had experience with preparing and delivering teaching and other training presentations in the following ways:

 

  • CLSS 1000 (University Student Success)

o   Collaborated with multiple full time and adjunct instructors to create lesson plans

o   Conducted short teaching presentations

o   Facilitated small and large group discussions and dialogue

o   Facilitated mentoring sessions with groups of mentors

o   Invited to teach specific lesson modules for instructors

 

  • CLSS 1000 Distance Education Development Project

o   Collaborated with the lead faculty to identify and describe the student perspective

o   Articulate and develop the mentor role in the distance education venue

 

  • CLSS 2200 (Leadership Mentoring I)

o   Collaborated with instructors (M. Ashman, D. Eckton and L. Lambert) to identify program objectives, plan lessons, and implement ELOs (Engaged Learning Outcomes)

 

  • CLSS 2300 (Leadership Mentoring II)

o   Collaborated with instructor (Lisa Lambert) to generate strategic ideas, develop  lesson plans, and implement ELOs

 

  • CLSS 240R (Leadership Mentoring Practicum)

o   Collaborated with instructor (Darin Eckton) to facilitate and monitor UV Mentors’ performance and engagement in their mentoring roles

o   Worked with Darin Eckton to redesign the 240R curriculum

 

I have been involved first hand with a number of departments and initiatives, who have a role in UVU’s First Year Experience— across campus, including:

 

  • First-Year Common Read
  • Office of Student Success and Retention
  • One-on-one consultation with advisors—both general and departmental
  • A highly collaborative partnership with Prospective Student Services
  • Financial Aid
  • Student Government
  • Academic Tutoring (volunteer math tutor)

 

I represent a distinct minority demographic at UVU both as an employee and as a student, and this fact has heightened my sensitivity and awareness of the many aspects of diversity (economic, religious, gender, learning styles, identity, ethnic, self-esteem, etc.) represented by the students of UVU.

 

As a student, then a UV Mentor, as the UV Mentor Program Mentor Coordinator, and now as the administrative assistant III for the Women’s Success Center, I have had a strong track record of inclusiveness. While I was the Mentor Coordinator, Dr. Eckton asked me to develop a new UV Mentor application, review and interview process. Because of my own direct experience as a student and a UV Mentor, I was particularly attentive to creating a process that was inclusive of the diversity inherent in the applicant pool.

 

Ability to meet and work with people of diverse backgrounds.

I believe that if you cannot “walk your talk,” your credibility, leadership, and ability to mentor take a huge hit. I am always working on aligning my behaviors with my values.

 

  • I practice and model empathic listening. I was fortunate to take the 7 Habits class which not only helped me learn the definition of empathy but gave me the opportunity to practice and apply it.
  • I take confidentiality and trust very seriously and have maintained high trust relationships with multiple mentors, students, faculty, and administrators.
  • My goal is always to empower others and increase my own and others’ self-awareness. I practice this by facilitating problem-solving rather than solving others’ problems.
  • I have always sought critical feedback from my supervisors and mentors. In this way, I am trying to model the importance of my own self-improvement—but also what I believe is important for others to engage in as well.

 

Ability to coordinate and assist in the preparation and monitoring of departmental financial transactions.

I owned and ran my own highly successful businesses for over 10 years. I am very familiar with and have extensive knowledge and experience with the work required to administer and manage the “business” end of any office—budgeting, accounting functions (cash flow, accounts payable and receivable, purchasing, revenue stream and liabilities), payroll, insurance, etc.

 

As the administrative assistant III here at UVU in the Women’s Success Center, I have become very familiar with all aspects of UVU’s financial system and policies including the Banner system, budget preparation and monitoring and reconciliation, purchasing, Limited Purchase Drafts, travel, etc.

 

Ability to maintain confidentiality of highly sensitive information.

I take confidentiality and trust very seriously and have maintained high trust relationships in my professional life. Most recently, I have been entrusted to gather, manage and store personal and confidential demographic and other information about and on the client/students of the Women’s Success Center. Often this information includes other students, faculty, and administrators; and, it always includes highly sensitive and confidential problems involving all of the above. My current supervisor, Anne Wairepo, can attest to my ability to keep confidences strictly and to, as Stephen R. Covey says, “protect the absent.”

 

Anne, and the other UVU administrators, faculty and staff I have worked with across this campus, trust my ability to maintain confidentiality of highly sensitive information. They also regularly engage me in brainstorming solutions, mentoring those involved, and otherwise tapping my life experiences and abilities to help with these people and situations.

 

I have aspects of my own life that I want and need kept confidential, and so I fiercely protect others’ right to expect that I will keep their information and other issues private and confidential.

 

Ability to supervise, direct, and train others in the performance of their duties.

In the positions I have held, the businesses I have owned, and the many people who have mentored me, I have learned a lot about leadership.  I am aware that I have some natural leadership abilities and this awareness is based on several factors:  direct feedback from supervisors, trusted mentors and friends, and fellow students. 

 

I have also learned about myself through inventories like StrengthsFinder and the MBTI.  For example, my top five themes in the StrengthsFinder inventory are:

 

  • Learner—has a great desire to learn
  • Woo—loves the challenge of meeting new people and winning them over
  • Strategic—creates alternative ways to proceed
  • Positivity—has enthusiasm that is contagious
  • Achiever—has a great deal of stamina and works hard

 

These five core themes are a good fit for an assistant director,  support role.

 

My MBTI results show that I am an ENTJ (Extrovert/Intuition/Thinking/Judging).  ENTJ preferences are natural leaders, are often strategic visionaries, and are adept at organizing people and situations in the right direction.  It has been validating to learn more about myself from these outcomes.  It also helps direct me towards areas that I need to improve.

 

From my work experience, I have been given opportunities to lead—and taken opportunities to lead.  After acquiring my cosmetology license and working for several salons, I took the initiative to start my own business. I owned and managed my own businesses (four of them)—salon/spas—for several years. Key to the success of any business, but especially small businesses, is the ability to think critically and strategically to establish the services and environment that will attract customers who would become permanent clients. Also vital to small business success is the knowledge and ability to identify, track and routinely assess the following outcomes:

 

  • cash flow (revenues and liabilities)
  • excellence in customer service in order to maintain clientele
  • marketing efforts—which ones bring new clientele and therefore demand
  • investments and reinvestments, and determining which ones achieve the desired result (and which ones do not)
  • supervision of employees and whether or not they are helping owner/management to achieve the goals of the enterprise

 

The extensive knowledge, skills, and abilities I developed over several years as a business owner and cosmetologist paid off very well. I had all the qualifications and more when I was offered a position with Sisel International. There I developed a mineral cosmetic line and skin care regimen. With that project came many problems: research and development challenges and roadblocks, repeated attempts with several “failures,” dogged focus to get the product “right,” team member disagreements, stress between co-workers, production deadlines, etc. I know that my ability to focus on a goal with specific outcomes, and communicate and interact effectively with others to resolve problems led to the development of a very successful product. My leadership skills and business acumen also resulted in my product, “Timeless Minerals,” receiving the International Packaging of the Year award two years in a row (2009, 2010).

 

[1] This is not a comprehensive list.

[2] Specific job duties are outlined in my vitae.