Taylor, Shawna
Title:
Director
Office:
CS621a
Phone:
(801) 863-6334
Fax:
(801) 863-7083
Mail Code:
249
Last Updated: 7/23/14 -

Director
IT Support Services
College of Technology & Computing

Primary Responsibilities:

•  Manage IT Services for the College of Techology & Computing
•  Hire, train, schedule and supervise IT Support Services employees
•  Conduct regular audits to monitor quality of service
•  Evaluate performance and guide employees in goal setting
•  Coordinate workflow to support T & C faculty, staff and students
•  Generate and maintain policies and procedures, goals and priorities; develop training modules and documentation

Education and Training:

B.S. Information Technology - Utah Valley University
CompTia A+ certified technician
Microsoft Certified Professional
ITIL Foundations certified

UVU Work Experience:

Director, IT Support Services, College of Technology & Computing - July 2012 to present
Assistant Director, IT Help Desk - June 2007 to June 2012
Area Technician, Woodbury School of Business - November 1999 to June 2007