Credentials

ACADEMIC DEGREES:

B.S. in Industrial Education from Brigham Young University

 

M.Ed. in Instructional Technology from Utah State University

---

CERTIFICATIONS:

ASE Master Re-Certified
DiSC Certified Trainer
Lexus Certified Instructor

Hunter Alignment Training

Toyota Motor Corporation - Nagoya, Japan - New Model Technical Training Seminar

---

WORK EXPERIENCE:

11 years industrial experience

16 years teaching experience

---

 Resume               

OVERVIEW OF QUALIFICATIONS

·        More than 24 years of success in the workforce with emphasis on training, material development and customer satisfaction

·        Demonstrated abilities resulting in progressively responsible positions

·        Highly motivated self-starter with refined people and communication skills, appreciated and respected by staff, contemporaries and management

·        Exceptional motivator; accomplished, dedicated and determined team leader, able to motivate others to peak performance

·        Extraordinary teacher, trainer and coach; results and goal-oriented; a focused leader

·        Professional, energetic, innovative and loyal; willing to go the extra mile to ensure the ultimate in customer satisfaction and quality

PROFESSIONAL WORK HISTORY

UTAH VALLEY STATE COLLEGE

Orem, Utah

ASSISTANT PROFESSOR, AUTOMOTIVE TECHNOLOGY (9/97 – Present)

Prepare and train students to enter the automotive technology field with either 2-year or 4-year degrees.  Encourage students to complete the Technology Management program.  Promote continued technical and professional development of students and colleagues. 

School assignments and activities:

·       Chair – Academic Standards Committee.

·       Faculty Senate representative.

·       Career and Technical Education (CTE) Committee member.

·       Auto/Diesel/Collision curriculum/program development committee – Chair.

·       Curriculum Committee member.

·       Skills/USA advisor.

·       Utah Valley State Auto Show – staff member.

Successful grant funding: 

• Automatic Transmission Dynamometer ($48,000).
• Engine Dynamometer ($43,000).
• Steering/Suspension Equipment ($58,000).
• Technology Improvements ($32,000).

LEXUS DIVISION, TOYOTA MOTOR SALES, , Inc.

Parsippany, NJ / Torrance, CA

4/89 – 6/97

SERVICE AND TECHNICAL TRAINING ADMINISTRATOR (5/96 – 6/97)

Supervise and coordinate computer support training for dealer service managers and parts managers at Lexus Headquarters.  Coordinate development of Lexus LABS, a state of the art computer based training system.  Responsible for in-dealership training of more than 30% of Lexus dealerships on Lexus LABS.  Coordinate instructor certification, development and training at each Lexus Area Office.

CUSTOMER SATISFACTION ADMINISTRATOR (3/95 – 5/96)

Supervise customer satisfaction training operations group.  Responsible for recruiting, interviewing, hiring and staff development of 28 associates.  Created materials and conducted in-house training sessions.  Reviewed and updated existing training materials.  Interfaced with customers, retail personnel and manufacturers regarding technical inquiries.

TRAINING COORDINATION ADMINISTRATOR (6/93 – 3/95)

Supervise training of retail technicians nationwide.  Create training materials for sales and service training for retail personnel.  Create customer handling skills course, “The Customer as Your Guest.”  Audit training sessions nationwide for accuracy and delivery.  Assist area trainers to improve delivery and presentation skills.  Produce New Model Technical Introduction Video for international distribution.  Travel internationally for technical training.

AREA SERVICE TRAINING SPECIALIST (4/89 – 6/93)

Responsible for the set-up, development and implementation of the Lexus Eastern Area Training Center.  Develop objectives through needs analysis for area training.  Successfully launched training for retail dealers in the Northeastern United States .  Assist national headquarters staff with development of training courses and materials.  Travel internationally for technical training.  Train more than 1100 retail sales and service personnel annually.  Develop people skills training course, “Service Consulting the Lexus Way” for retail service personnel. 

JORDAN SCHOOL DISTRICT

West Jordan, Utah 

EDUCATOR (9/85 – 4/89)

Instruct students in vocational automotive repair, vocational auto body repair and refinish, automotive electronics.  Supervise student youth organization – VICA. 

SAN JUAN SCHOOL DISTRICT

Monticello, Utah 

EDUCATOR (9/83 – 9/85)

Successfully open new electronics and automotive training center.  Highly successful vocational automotive, electronics and welding instructor.  Launch VICA chapter while motivating students in leadership roles.

EDUCATON AND TRAINING

·        Master of Education, Instructional Technology, Utah State University , Logan, Utah , 2006.

·        Bachelor of Science, Industrial Education, Brigham Young University , Provo, Utah , 1983.

·        American Engine Rebuilders Association training seminar, Dallas, Texas , 1999.

·        Hunter Technical Training, Salt Lake City, Utah , 1998.

·        Automatic Transmission Rebuilders Association technical seminar, Las Vegas, NV , 2000.

·        Automatic Transmission Rebuilders Association technical seminar, Salt Lake City, Utah , 2005.

·        New Model Launch Seminar, Toyota Motor Corporation, Nagoya, , 1994.

·        Technical Introduction Launch Seminar, Toyota Motor Corporation, Nagoya, , April and August 1991.

·        Technical Introduction Seminar, Toyota Motor Corporation, Nagoya, , 1989.

·        Automotive Service Excellence (ASE), Re-certified Master Automobile Technician.

·        Behavioral Styles training, (DiSC), San Diego, California , 1992.

·        Voluntary representative The Church of Jesus Christ of Latter-day Saints, Nagoya, , 1976 – 1978.

INTERESTS AND ABILITIES

·        Japanese language – fluent speaking

·        Woodworking, classical guitar, soccer, camping, fishing