Employee Resources

Key Recovery

Get help recovering your encryption key.

Exception Request

Put in a FDE exception request if you believe one of your department computers should not be included with the rest of campus.

FDE Training

Technicians can schedule a time to be trained on managing and servicing full-disk encryption.

FAQ

If my computer is older than 2014, what should I do with it upon receiving a new computer?

Contact your area technician to surplus the old computer.

 

If my computer comes to a blue screen requiring a key, what do I do?

Contact the Service Desk for help.

 

How long will this take to setup?

It typically takes about 24 hours. You should be able to continue working, but may notice a “Drive is being encrypted” pop-up.  Your computer may also slow down from its normal speed.

 

When should I backup my machine?

When you find out the date you are being encrypted, you should try to get your data backed up to box as soon as possible.

 

Deepfreeze rules

If you have a computer that has Deepfreeze on the computer, and it is frozen, then you are exempt from FDE.

 

What should I do to prepare my machine?

Make sure that you back up all your data to BOX by the date that has been selected for your department for encryption.
Give yourself time for encryption to complete. Your computer will be slow during this process.

 

Why am I required to do this?

For security, compliance, and to comply with Regents policy, we must encrypt all Windows and MAC laptop and desktop computers at UVU by October 31, 2019. Your area technician will be meeting with you to help you with this transition.