Digital Service Management uses our knowledge trinity to encapsulates shift-left methodology.
We ensure that the data is accurate and accessible for all mediums. Using data-driven
decision-making based on AI analytics, we figure out the focus areas and create new
knowledge articles and topics within the bot to provide the most valuable user experience.
Our goal is to provide a delightful experience for all our users while also reduce
the time and money it takes to get questions answered.
If you find yourself needing help adding a knowledge base document, adding topics
within our chatbot, or any other gaps that need to be bridged, please feel free to
send us feedback at DSM@uvu.edu.
