Applying technology and knowledge to fundamentally change how organizations operate and provide value to those served.

UVU Service Center

Digital Service Management
  • Search knowledge base documents to help you resolve your problems.
  • Submit a service request for help.
UVU Service Center

UVU Chat

Digital Service Management
  • Providing fast solutions to all your UVU questions.
  • Coming soon.
UVU Chat

Knowledge Base

Digital Service Management
  • Request a knowledge base document for creation.
  • Contact us by email at DSM@uvu.edu
Knowledge Base

chatbot

Digital Service Management

Digital Service Management uses our knowledge trinity to encapsulates shift-left methodology. We ensure that the data is accurate and accessible for all mediums. Using data-driven decision-making based on AI analytics, we figure out the focus areas and create new knowledge articles and topics within the bot to provide the most valuable user experience. Our goal is to provide a delightful experience for all our users while also reduce the time and money it takes to get questions answered.

If you find yourself needing help adding a knowledge base document, adding topics within our chatbot, or any other gaps that need to be bridged, please feel free to send us feedback at DSM@uvu.edu.