New Accounts

Generic Accounts

Departments or functional areas on campus may request a Generic email account in the Exchange system. Generic accounts allow the department or area to have an email address for the public that will remain static and isn't affected by employee turnover. Generic account requests can only be made by a UVU employee. The tools linked below should be used to request a new Generic account, change an account password, and configure access to that account.

Courtesy Accounts

Courtesy accounts may be requested for individuals who are not employed by UVU but are affiliated with UVU and need an account to access the UVU network and the UVU email system. Courtesy account requests can only be made by a full time UVU employee who is the sponsor of the account. Information regarding delegation of these accounts can be found in the section "Delegation" below.


Personalize Your Account

Change Personal Info

To change your legal name or job title, contact Human Resources at (801) 863-8207.

To change your phone number, contact Telephone Services at (801) 863-8157.

To update your office information, log into myUVU and change the info there. Information must be changed through this tool to be reflected in Outlook.


myUVU - Office Location Information

Add or Change your Photo

To update your photo, log into the Identity Manager (IDM) while on-campus, and choose from the pictures taken at Campus Connection.


IDM Picture Tool

Customize your Email Address

All email accounts are created as by default. We recommend you set an alias for your incoming and outgoing email address settings using our Email Address Utility.


Email Address Utility

Mailbox Quotas & Archives

Mailbox Size Quotas

UVU is using a tiered system of quotas to keep the Exchange system healthy and manage costs, detailed below. A limited amount of premium storage is used to house all of the main mailboxes. This provides a quick and responsive system for frequently accessed email. A second large storage array of cheaper disks is used to store emails that are infrequently accessed. Requests to change tiers should be done using the Quota Request Tool:


Quota Request Tool

Archive Mailbox

UVU is not allowing the use of personal archive Outlook Data (.pst) files. Instead, we will create an online Archive mailbox which is a separate mailbox stored on the Exchange server.

The online Archive is a separate Exchange server mailbox that utilizes slower cheaper disk on our SAN. This cheaper disk allows us to provide a much bigger mailbox but because of the utilization of slower disk the Archive mailbox should only store infrequently accessed mail. All user mailboxes utilize expensive fast disk to ensure the best performance possible. We have a limited amount of this type of disk space available so we must limit quotas to ensure that we do not run out of storage space. The Archive mailbox is accessible from any computer running Outlook 2010 or from OWA. You can assign Policies to your folders that will automatically move mail messages to the online Archive based on the age of the mail message. Folder structure in the Archive will mimic the structure in your main mailbox.

The archive account will be empty when it is first created. The user should move these messages from the Inbox to the Archive account to free up space in their mailbox. Messages can be moved manually or through the use of policies.

Please contact the Service Desk at 801-863-8888 to request an online Archive account.


Main Exchange Mailbox Archive Mailbox
Quota  Criteria for this Tier  Quota   Criteria for this Tier
100 MB Default quota for all users  2 GB Default quota for all archive users. Provided automatically to 1 GB mailbox users. 
1 GB It is expected that most normal users will need this level. This upgrade can be requested at any time. An archive is automatically assigned when this level is requested. No approvals are required for this level.  4 GB  No approvals are required for this level.  Archive usage must be above 1.7 GB before requesting this level.
2 GB This is considered a large mailbox. This upgrade cannot be requested before 800 MB has been used. Supervisor approval is required. We recommend that alternatives (like archive and retention policies) be explored prior to this upgrade to ensure this is the best course of action.  6 GB  This is considered a large archive.  Supervisor approval is required.  We recommend that alternatives (like retention policies) be explored prior to this upgrade to ensure this is the best course of action.  Archive usage must be above 3.5 GB before requesting this level.
4 GB This is considered a very large mailbox. This upgrade cannot be requested before 1700 MB has been used. Alternatives (like archive and retention policies) should be explored with an area tech or Help Desk personnel prior to this upgrade to ensure this is the best course of action.  

8 GB or


 This is considered a very large archive, which may be susceptible to data corruption.  Training on alternatives (like retention policies) must be completed prior to this upgrade to ensure this is the best course of action. The user's department will be charged $10 per month for the additional disk space required. Additional tiers of archive storage (considered huge) are available at a charge of $10 per month for each 2 GB of space above 6 GB.  Archive usage must be above 90% before requesting each level. 
5 GB or 6 GB This is considered a huge mailbox, which may be susceptible to data corruption. Training on alternatives (like archive and retention policies) must be completed prior to this upgrade to ensure this is the best course of action. supervisor and Financial approval are required for this level. The user's department will be charged $10 per month for each 1 GB over 4 GB of disk space required. This is the final tier.


Mass Emailing

UVU Policy forbids sending email that consumes “inordinate amounts” of resources.  IT interprets this policy on a case by case basis, as there is evidence of extreme pressure on the systems.  Additionally, the policy requires that an email sender have permission to send any messages to “large groups” of recipients.
The purpose of this policy is to protect the email system from loads that may cause outages or other problems for UVU’s large email user base.  Situations that can cause problems include delays in delivery of email, running out of disk space to store email, and the sending of inappropriate messages. For more information about mass emailing, and the methods we have in place to help you do this, please contact the Service Desk.

Other Email Clients & Account Sharing

Viewing in Alternate Email Clients

While auto-forwarding emails to an off-campus email address is not allowed, you are able to access your emails by using another email client, including Gmail. Just follow the instructions for your client to add another email account, and use the Exchange server information. Username and password will be the same login information you use for myUVU.

  • Server:
  • Domain: ad
  • Port: 995


Connect Using Gmail Client

Exchange ActiveSync on iOS


Any Exchange resource can be shared with another user. For example, sharing calendars allows users to view or "pencil in" events and receive calendar invites and notifications for someone else. Delegation allows users to permit other Exchange users to view and send email and calendaring information on their behalf, allowing, for example, an assistant to answer invitations on behalf of a supervisor. Contact the Service Desk for more information, or use the Delegate Tool to set up account access.


Delegate Tool