Employee Email - Managing Fortinet and Spam

Service Description

UVU Fortinet Quarantine and Spam Filter

No matter what email service you personally use, everyone receives spam emails every now and then. But when it comes to protecting the sensitive information and digital systems of Utah Valley University and its students, faculty, and staff, spam becomes a dangerous threat that could conceal phishing schemes, computer viruses, and malware behind suspicious addresses and false hyperlinks. The UVU Fortinet Quarantine and Spam Filter is designed to catch these nasty emails and help protect you and the University from malicious activity.

How to Access Service

Using Fortinet

To log in to Fortinet, visit the Spam Console and enter your UVU email address and password when prompted.

Spam Console

To learn more about how to manage your Quarantine Inbox, preferences, etc., see the Service Information section on this page below. 

Need Help?

Contact the Service Desk

  Submit a Service Request

Chat With Us

  Start a Chat Session

Live Chat Hours:   Monday-Friday 7:00am - 6:00pm


Call Us  (801) 863-8888

Phone Support Hours:    Monday-Friday 7:00am - 6:00pm


Service Information

Managing Your Quarantine Inbox

From your Fortinet Quarantine Inbox, you’ll be able to see all of the spam emails you’ve received as well as view the date they were sent and the address they were sent from. While you can click each spam message to review their contents in relative safety, be cautious that you don’t click any links or attachments inside the emails as they may lead to dangerous locations.

Using the checkboxes on the left of each item, you can elect to send the selected items to your email inbox. You can also:

  • Mark the email as read or unread
  • Mark the sender as ‘Safe
  • Block’ the sender from sending further emails
  • Save the email to your computer (with this option, always be cautious unless you know the sender is safe)

You can organize your inbox by setting the filter on the top-right. You can view all ‘released’ emails, all ‘unreleased’ emails, or both. 

Managing Your Fortinet Preferences

fortinet2Click on the person icon in the top-right corner of the window to access your quarantine inbox’s preferences. From there, you can manage a number of options, including:

  •  Account display name, language, date and time, and theme color
  • Add secondary email accounts to quarantine
  • Idle timeout and default page size settings
  • Your Block/Safe lists
  • Whether or not to receive a regular spam quarantine report sent to your email


Block/Safe Lists

If you no longer wish to receive spam emails from a particular email address, you can add their address to your ‘Block’ list on the User Preferences page under ‘Antispam Management’. On the window that pops up, simply type or paste in the address and click the ‘Add’ button to block the address from sending further spam. From here, you can delete blocked emails from your ‘Block’ list, as well as backup your ‘Block’ list onto your computer as a text file. If changes have been made to your ‘Block’ list, you can restore a previously saved backup of your list.

Alternatively, if the spam filter is blocking a particular email address from reaching your inbox without being caught in quarantine, you can whitelist it on the ‘Safe’ list. Here, you can similarly backup your ‘Safe’ list to your computer in a text file, or restore a previous ‘Safe’ list.

On both your ‘Block’ list and your ‘Safe’ list, you can manually add single addresses (such as junk@spam.com) or entire domains (i.e. spam.com) to block or permit them.

Managing Your Quarantine Report

If you have the ‘Receive spam report’ setting enabled under ‘Antispam Management’, you’ll receive a daily report of quarantined emails awaiting your review. On the quarantine report, you can manually permit or delete messages in your quarantine inbox, or click the link at the bottom of the email to proceed to Fortinet for more details.