Frequently Asked Questions

Finding Resources

How do I find articles?

Enter keywords in the OneSearch box on the library’s homepage and click the magnifying glass or hit enter to begin. To access a list of all library databases, click the databases button in the middle of the library’s homepage. Click on a database title to read a description and then click on the database’s link to open it. Use the Narrow by Subject dropdown box at the top of the page to see a list of databases for a particular subject area. See our library tutorials for more assistance.

How do I find books?

Click the Books tab above the search box on the library’s homepage or the Catalog button, then enter keywords, a title, or author in the search box. Your results will include books located in the library as well as ebooks. For more assistance, see our Books page and our library tutorials

How do I find videos?

Click the Videos tab above the search box on the library’s homepage. Then enter keywords or a title in the search box and click the magnifying glass or hit enter to begin searching. Your results will include videos located in the library as well as videos you can stream online. You can also search individual video streaming databases on our Videos page. Our video collection is located on the second floor, where you’ll also find video viewing rooms for watching VHS, Blu-rays, and DVDs.

How do I find articles from home?

You can access any database the Fulton Library subscribes to from anywhere on or off campus. You will be prompted for your UVID and password when you begin a search in OneSearch or when you click on the name of a database. See our Off-Campus Troubleshooting page for more information.

How do I find full text copies of articles?

When you locate an article you’d like to read in a database, look for a PDF, HTML, or linked full text link to open the full text of the article. If these are not available, look for a Full Text Finder link and click to see if the full text article is available in a different database. If these options do not work, check to see if we subscribe to the journal you need using our Journals by Title tool, located under the Find option in the library website’s green navigation bar. Journals listed with a call number are located on the third floor. All others are available online.

If the library does not subscribe to the journal you need, submit a request through Interlibrary Loan and we will get the article for you for free.

How do I find articles and books not at UVU?

Articles and books not owned by UVU can be requested for free through the library’s Interlibrary Loan service (linked on the homepage). Articles will be delivered electronically within three business days. Books take about 10 days and can be picked up at the first floor Circulation Desk. You will receive an email when your article or book is ready.

Can I check out materials at other university libraries?

Current UVU students, staff, and faculty may borrow materials from other Utah college and university libraries courtesy of the Utah Academic Library Consortium. For borrowing guidelines, contact the UALC library you plan to check out materials from; they may require identifying documents.

 Finding Help

How do I find help?

How do I find help?

If you are having trouble with your research or finding what you need, ask for help at the Reference Desk, located on the library’s first floor. We are always happy to help with any questions or problems.

See our Get Help page for scheduled service hours and links for chat and email. Hours may vary in summer or during semester breaks.

Call us at 801.863.8840, chat with us, or text us at 801.290.8123 during our scheduled hours. If you call or text after reference hours, we will get back to you the next business day. You can also email us and we will respond within 24-48 hours.

You can also contact or make an appointment with your Subject Librarian for research help.

How can I get help for technical issues logging into databases?

Using the Library

How do I get a Library card?

Your UVID card is your library card. To get an ID card, visit Campus Connection in the Sorensen Center.

How can I check out Library materials?

Take the materials you need to check out to the first or second floor Circulation Desks, by the building exits. You will need to show your UVID card. You will receive an email receipt with due dates. Please see our checkout periods.

How do I check out books if I'm not a student or UVU employee?

Community patrons, including UVU alumni, may receive borrower privileges to check out materials for free. Community members must produce a current Utah state ID card (driver license, etc.), address, phone number, and email address. Privileges will be reviewed every six months.

I don't know when my books are due. How do I find out?

When you check out your items, you will receive an email receipt with due dates within 24 hours. If you have lost the receipt, you can find your due dates by logging in to your account, calling us at 801.863.8886, or asking at the Circulation Desks. You are solely responsible for keeping track of your items and returning them on time, and you are responsible for all items checked out on your account and any accrued fines and fees. Please see our checkout periods.

How can I renew Library materials?

To renew checked out library materials, click the Login link in the green navigation bar on the library’s homepage and log in with your UVID and password. Your account details will show on the right side of the page. Click checkout(s) to see a list of library materials currently checked out to you, with options to renew. You can also call the library at 801.863.8886 or ask at the Circulation Desks. Reserve items and items on hold by other patrons may not be renewed.

How can I use the Library computers?

All computers in the Information Commons lab on the first floor and the Campus View lab on the second floor are available for UVU student, faculty, and staff use. Log in with your UVID and password. The computers have the complete Microsoft Office and Adobe Creative Cloud suites. The Mac computers also have multimedia programs like Avid and Adobe products.

Guests: If you need to use a computer but are not a current UVU student or employee, you will need to ask a tech aide employee to log you in as a guest. Tech aides are located on the first floor at the help desk in the middle of the Information Commons, and on the second floor at the Circulation Desk (near the building exit). You will need to show photo ID.

About the Library

How do I find the Library?

The UVU Fulton Library is located at the north side of the main Orem campus, between the Liberal Arts building and the Clarke Building.

How do I make a suggestion or comment about the Library?

We would love any input you might have on resources and services for the library. You can leave complete our online Suggestions and Feedback form or send an email to the Library Director Lesli Baker.

How can I check Lost and Found?

Lost and found is located at the first floor Circulation Desk. Stop by or call 801.863.8886 to check for your lost item. Campus Connection employees regularly pick up items from the library and move them to the main campus lost and found. If your item is not in the library’s lost and found, contact Campus Connection.

How can I make a donation to the Library?

Donations are appreciated and encouraged. Please see our Support the Fulton Library page.

How can I suggest a book for the Library to purchase?

We welcome suggestions for the library to purchase. If there is a book, video, or other item you would like to see in the library's collections, tell us about it by filling in a Suggestions for Purchase form. (Submitting a request does not guarantee the library will purchase that item.)

Fines and Fees

If my items are late how much do I pay?

Please see our Checkout Periods and Protocols for fine accrual rates/fees for late library materials.

Can I get my fines/fees waived?

Library fines associated with item replacement costs cannot be waived. Late fines may be waived by filling out a Fine Appeal Form or asking the first floor Circulation Desk. These forms include space for comments. The comments are taken into consideration along with other factors, including your history with the library.

I didn't receive any overdue notices and now I have a fine. Do I still have to pay?

You are responsible for knowing all due dates on items you have checked out. If you are not receiving notices, let us know by calling 801.863.8886 or at the first floor Circulation Desk, so we can make sure we have your correct e-mail address on file.

I checked out an item for a friend and now I have a fine. What do I do?

Do not check out items for other people. Because you are the borrower on record, you are responsible for the items on your account. It is up to you to contact your friend and ascertain the whereabouts of the checked-out item(s).

I'm being charged for items I've never checked out. What do I do?

Let the library know that you have not checked the item(s) out, either by phone at 801.863.8886 or in person at the first floor Circulation Desk. We will search for the items and, if they are found, will remove them from your account along with any charges.

I lost my library book. Do I have to pay to have it replaced?

Please see our Checkout Periods and Protocols for fine accrual rates/fees for lost library materials. If the item(s) are located and returned, the replacement cost may be waived and you will only be responsible for the processing fee.

I damaged my library book. Do I have to pay to have it replaced?

Please see our Checkout Periods and Protocols page for fine accrual rates/fees for damaged library materials. Damaged items will be evaluated for usability before a fee is attached.

How do I find out why a Library hold has been placed on my student record that prevents me from registering for classes?

Any unpaid fine or fee to the library could result in a hold being placed on a student's UVU records. This will prevent the student from registering or obtaining transcripts until the situation is resolved. Payment for fines or fees can be made at the first floor Circulation Desk or at the cashier's office. For any questions related to library fines or fees, call 801.863.8886.

Scheduling Instruction

Why are the boxes to select the reservation time grayed out or unclickable?

The request date is closer than 4 days away—requests must be made at least 4 days in advance. Contact our Instruction Coordinator at 801.863.6845 to check availability. If library instruction is needed, we may need to schedule it at a later date to ensure a librarian is available.

How do I schedule a librarian to provide instruction to my class?

When completing your reservation request using the online scheduling system, choose the option for “I would like a librarian to teach the class.” The Instruction Coordinator will see the reservation request and arrange for a librarian to teach your class. You may also contact the Instruction Coordinator at 801.863.6845 to arrange for a librarian to instruct your class.

What is included in library instruction with a librarian?

See Library Instruction Program overview or contact our Instruction Coordinator at 801.863.6845.

Who can schedule a library computer lab?

Current UVU faculty and staff may reserve the library instruction labs. Students, faculty, and staff can also schedule a library group study room. Contact Event Services if you are not UVU faculty or staff and need to reserve a room on campus. See our Building Use Protocols for more details and contact information for scheduling rooms.

What types of sessions can I schedule in the computer lab?

Instruction labs are primarily available for information literacy instruction with a librarian and for student work on research assignments. Other lab requests must be approved by the Instruction Coordinator (801.863.6845). You will receive an email indicating if the library is able to accommodate your request after you submit your reservation request. See Instruction & Lab Scheduling Protocols.

How many computer lab sessions can I schedule?

Recurring semester-length classes may not be scheduled in the instruction labs, and instructors must limit their reservations to three class sessions per section each semester. Additional sessions may be scheduled on a case-by-case basis if the lab is available the week of the session. See Instruction & Lab Scheduling Protocols.

How do I find out which librarian is teaching my class?

You will receive a confirmation email to your UVU employee email address after the Instruction Coordinator approves your request. The confirmation email will include the name and contact information for the librarian scheduled to teach your class.

Who do I contact if I am interested in having a librarian cover different topics?

Contact our Instruction Coordinator at 801.863.6845 or include detailed notes in your reservation request.

What if I have more students than there are seats?

It is a fire hazard to overcrowd the room. If your class includes 30 to 60 students, you will need to book both FL 207 and FL 206 and include a note in your reservations asking to have the dividing wall opened. This will create one lab seating up to 60 students. If your class has more than 60 students, contact the Instruction Coordinator at 801.863.6845 to discuss holding library instruction in your regular classroom.

How do I remove the wall dividing FL 206 and FL 207?

Contact our Instruction Coordinator at 801.863.6845 ahead of time for assistance. Do not attempt to open the wall yourself; a tool and special care is required.

How do I add software to the lab computers?

Contact our Information Commons Manager at 801.863.7369 to discuss the possibility of adding additional software.

Can I bring food into the lab?

No, the computer labs are food free. If you are holding an event with catering, contact our Administrative Support at 801.863.8313 to reserve a library seminar room.

Interlibrary Loan

What is Interlibrary Loan?

When patrons want material that is not available at the UVU Fulton Library, we ask other libraries to provide it using our Interlibrary Loan service.

What is Scan & Deliver?

It is a free document delivery service for students, faculty, and staff needing copies from print materials owned by the UVU Fulton Library. Scan & Deliver cannot be used for materials placed on course reserve.

What can I request?

Most library materials can be loaned from other libraries upon request. Sections from books and journals from the library and physical collection may be scanned, excluding materials placed on course reserve.

Who can use Interlibrary Loan and Scan & Deliver?

All Utah Valley University students, faculty, and staff.

Can I renew something I’ve requested?

Due dates for books and other materials are determined by the lending library and vary from library to library. Renewals should be requested only in unusual circumstances, and requests should be made at least three days prior to the due date. Failure to return items on time may result in suspension of Interlibrary Loan privileges and a block on your account.

Are there limits on what can be scanned?

See the Copyright section of our Scan & Deliver page for details on scanning limitations.

Contact Us

Circulation Desk: 801.863.8886
Reference Desk: 801.863.8840