Department Policies

General Policies

The Literacies and Composition Department follows the same guidelines as the University at large and cannot make exceptions that go against UVU policy.

To learn more about the policies of UVU, go to the UVU Policy Website.

To find the specific policies that affect you as students, navigate to the Policy Index and select the "Student Affairs" section.

If you have any questions or concerns about UVU policies affecting one of our classes, speak to our support staff.


Complaint Policy

If you have complaints or concerns about your ENGH 0890 or ENGH 1000 teacher, please follow these steps:

Step 1. Reflect objectively on your concern or complaint and make sure it is truly a problem for which the teacher is responsible. If you are doing poorly in a class because of a hectic work schedule or because you have missed several class meetings, you need to take responsibility for those problems and work to resolve them. The Department Advisor, Chelsea Jensen, may be able to assist you in resolving these kinds of problems. You should also remember that all formal complaints have consequences: if your allegations are unfounded, you could unfairly damage a teacher’s reputation, waste valuable campus resources and damage your own credibility.

Step 2. If, after careful reflection, you believe you have a valid complaint about the teacher of your Literacies and Composition, you should set up an appointment to meet with your teacher privately to discuss your concerns. All complaints, grade appeals, or other concerns about a particular Literacies and Composition course should be discussed with the course instructor before you file a formal complaint with the Department.

Step 3. If discussion with your instructor fails to produce a resolution, you may choose to file a complaint with the Department Chair.

Written complaints should be submitted to Department Chair, Dr. Joshua Hilst via email (

Step 4. Provide the following information in your email:

a. Contact and Course Information

  • Name
  • UVID
  • Email address and/or phone number
  • Class
  • Instructor
  • Semester
  • Date(s) you discussed your concerns with your instructor
  • Grade on your most recent grade report
  • Number of times you’ve been absent in this class

b. Explain your specific complaint or problems with the class and/or instructor. Be as specific as you can. Rather than saying, “The teacher is not fair,” describe specific incidents in which the instructor acted unfairly.

c. Propose solutions. What would you like done? How do you suggest we go about solving the problem? Again, be as specific and detailed as possible.

d. Provide evidence. If you have any paperwork you want us to use to evaluate the situation, please deliver it to Dr. Joshua Hilst in LA 234f. You could include your most recent grade printout, graded papers, tests, and other work, as well as syllabus, assignment instructions, or other handouts from the instructor—anything that will help you explain and document your concerns.

e. Wait for a resolution. After you have sent your formal complaint, the Department Chair will send you a preliminary email indicating that she has received your complaint.

Step 5. Once the Department Chair has investigated your concerns and discussed the matter with the instructor, you will be contacted again with a resolution or an invitation to make an appointment for further discussion. A good faith effort will be made to resolve complaints within two weeks of your initial email.

Step 6. If the above methods do not result in a satisfactory resolution, you may wish to contact the Associate Dean of University College, Dr. Deborah Marrott ( or the UVU Student Ombudsman.

More information regarding the role of the campus Ombudsman is available on the Student Conduct website, or you may contact the Office of Student Conduct and Conflict Resolution at 801-863-8665 or visit their office located in SL-201b.

*Note: Complaints regarding ENGL 1010 or ENGL 2010 should be directed to the Department of English and Literature.