Working Remote


If you need to work remotely, the following resources and information are available to help you
In order to utilize these resources and work effectively while away from campus, there are a few steps you will need to take in preparation. 

  • While working from home we first recommend that you use a UVU issued laptop. If you do not have one, then we recommend that you use your personal home computer. Most UVU resources are available via a web browser or accessible for download here MyUVU Technology Support and Services under the Software Downloads section. 
  • If you are unable to install or use campus standard software on your personal computer, you can utilize the standard software online via Citrix on the Virtual Lab. The Virtual Lab can be accessed on either a computer, tablet, or phone, provided there is an internet connection. 
  • For employees using resources that require a connection to the campus network, there is a VPN connection. You can find VPN setup instructions here under “Employee VPN Access.” It is the responsibility of anyone using the VPN to ensure they have an up-to-date operating system and virus protection suite installed.
  • If your personal device does not have a virus protection suite installed, there is a Bitdefender take-home license available to University employees. To download Bitdefender, navigate to the myUVU Employee Software Downloads, select “Software Downloads,” click on the Bitdefender folder, and select the Windows or Mac take-home license.

Minimum Working Requirements

You will need a working computer and a reliable internet connection. Preferably, the computer you are using is a UVU-purchased laptop or desktop. However, there are resources listed below specifically for personal computers when necessary. 

If using a UVU-purchased laptop you have not used before, you must log in with your UVID one time while connected to the campus WiFi. You will be unable to log in from home until doing so.

 

Update Employee Profile

To ensure others can easily contact you, update your Employee Profile. 

Forwarding Phone Calls

You can set up your UVU work phone to automatically forward calls to a personal phone. This must be done from your work phone located in your office. Located below is a PDF on how to forward your calls.

Out of Office Telephone Guide

Accessing Voicemail

The new OpenTouch Voicemail system allows you to check your voicemail online. Further instructions can be found here. 

Software/Tools

Citrix Virtual Desktop and Apps

Citrix Virtual Desktop is a platform that allows users to access a virtual computer equipped with University software. This allows you to work without installing any software on your personal device.

How to connect to Citrix Virtual Desktop and Apps while off campus:

  1. Connect to the internet (home wireless network, Wi-Fi hotspot, hotel wireless)
  2. Internet browser go to the Citrix Website virtuallabex.uvu.edu
  3. Log in with UVID and password
  4. Select “Detect Citrix Receiver”
    • Download the Citrix Receiver if required
    • Open the downloaded file, and install the Citrix Receiver
  5. Select “Continue”
  6. Select Apps or Desktops

Citrix Feedback Form

List of all Apps on Citirix VirtualLab

 

  • Adobe Acrobat DC
  • Adobe Creative Cloud
  • Adobe Dreamweaver 2020
  • Adobe Illustrator 2020
  • Adobe InDesign 2020
  • Adobe Lightroom Classic
  • Adobe Photoshop 2020
  • Adobe Premiere Pro 2020
  • Application Navigator
  • ArcGIS Pro
  • Arc Map 1071
  • AutoCAD 2019
  • Banner INB
  • IBM SPSS 22
  • IBM SPSS 25
  • IBM SPSS 26
  • Internet Explorer
  • Lucid Chart
  • Microsoft Access
  • Microsoft Excel
  • Microsoft OneNote
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Word
  • Minitab 18
  • MTIShows
  • Notepad++
  • Nvivo 12 Plus
  • PBA Request
  • POB
  • RStudio
  • SAS 94
  • Stata SE 15
  • Vegas Pro 160
  • Wolfram Mathematica 12

Citrix Virtual Desktop

The Citirix Virtual Desktop allows you to connect to a virutal computer where software has already been installed. This benefits employees that may be working on personal devices and don't currently have UVU software installed.

Faculty and staff will use the virtual desktop labelled FACULTY-STAFF-O365.

Once you have connected to the virtual desktop, make sure to use https://uvu.box.com for file storage so you can access your files and save them in a place that can be accessed from any device. 

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VPN Access

A Virtual Private Network (VPN) allows a computer to create a private connection over the internet to the UVU network. Using VPN technology, you can connect to the UVU network from anywhere and securely access UVU resources as if you were physically located on campus.

Remote access to the campus network and some online university services require use of the AnyConnect virtual private network (VPN) client. The VPN is a limited resource, and is not necessary for most work. Please use cloud services whenever possible to reduce strain on infrastructure, only connecting to VPN when using VPN-dependent resources.

For more information on VPN: uvu.edu/oit/security/vpn/index.html

Box

Box is the University's preferred cloud storage method. Use Box to access your files anywhere with an internet connection, as well as collaborate and share files with employees and students. You can access Box online, as well as download Box Drive.

For more information on Box: https://www.uvu.edu/itservices/box.html

Canvas

This tool is an online teaching platform designed to host courses for students to complete course work, take quizzes and exams, and collaborate with fellow students. Follow this link to log in to Canvas.

For more information on Canvas: uvu.edu/canvas/

For additional assistance with Canvas, contact Instructure 24/7 Support.

  • Instructure Support Hotline: Call 385-204-4930
  • Live Chat support: Access Live Help on the Navigation Menu in Canvas
  • Email: support@instructure.com

*If an Instructure Support Agent is unable to successfully address your Canvas-related issue, your ticket will be resolved by the appropriate UVU support unit during regular business hours.

Microsoft Teams

Teams is a communication platform designed to allow UVU employees to communicate with other employees. This tool allows for remote meetings and collaboration of files. This can be accessed online, or you can download the software

Microsoft Teams UVU training can be found here.

Students may be added as guests to Teams by inviting them using their UVU email address.


UVU Email and Microsoft Outlook

Outlook is our primary university email system. This can be accessed online.

Use your UVID@uvu.edu and your myUVU password to login.

For more information on Outlook and UVU Email: uvu.edu/itservices/email/

TIMS 

The university’s employee timekeeping tool may be accessed at tims.uvu.edu/tims/prod/.     
 

Microsoft Office 365

UVU offers access to the Office 365 suite of software tools such as Word, Excel, PowerPoint, and OneNote. These tools can be accessed online or downloaded through the myUVU Software Downloads page. 

Sign in using your UVID@uvu.edu and your myUVU password.

Adobe Creative Cloud

All UVU Employees have access to the full Adobe Creative Cloud Suite. Sign in on Adobe's site to access your Adobe account.

Sign in using your UVU Email address and you will be directing to login through a myUVU Login Portal.

For more information on Adobe: uvu.edu/oit/desktopsupport/adobe.html   

S: Drive - For PC

  1. Connect to the internet (home wireless network, WiFi hotspot, hotel wireless)
  2. Open the Cisco VPN client and click Connect.
  3. Login with UVID and myUVU password.
  4. Click Start button on the taskbar and select Computer.
  5. Select Map Network Drive from the toolbar in the top of the window.
  6. Select a drive letter.
  7. In the folder field type the path:
    For S: drive - \\fs1.ad.uvu.edu\groups
  8. Put a check mark in the "Connect using different credentials" box.
  9. Click Finish.
  10. A login window will appear. Type in:
    Username: ad\UVID
    Password: myUVU password
  11. After credentials are entered the drive folder will open in a new window.

 

Teaching & Learning

Faculty

Academic continuity refers to the continuation of academic services at Utah Valley University through online technologies in the event that campus is closed or unavailable. Follow this link for more information and support for academic continuity

For guidance and answers on how to move your classes online, please refer to the Office of Teaching and Learning. OTL will offer multiple training opportunities for Canvas, Microsoft Teams, and Kaltura video recording. View training times and sign up for a spot. If you desire additional training, please contact OTL. Exceptions to online instruction may exist where classes require technical, hands-on, or laboratory instruction.

Students

To access your course online, please go to uvu.instructure.com

For more information on Canvas: uvu.edu/canvas/


Tutoring Resources

Extra Resources

How to contact the Service Desk

Contact the Service Desk for assistance via phone, web chat, or email.

How to contact your Area Technician

Area technicians will be available for limited support remotely. Support hours for area technicians will be from 8:00 AM - 5:00 PM. The following is the best process to receive support while working remotely.


Email (Preferred)

Send an email to your area technician and they will coordinate with you for remote support.

If you do not know who your area technician is, you can check this site: https://www.uvu.edu/oit/desktopsupport/areatechs.html

If the problem cannot be resolved by email, then a technician can access your computer remotely to investigate further and hopefully implement a solution.

    • To initiate the chat/remote connection, use the following link: https://support.uvu.edu/
    • You will then receive a Session Key which you will enter to initiate the remote support session between you and your area technician.

In the instance your computer is not turning on, or is not allowing you to utilize Outlook or Teams, you can access your work email online from another computer or smartphone by going to outlook.com and signing in with your UVID@uvu.edu email address and UVU password.

Instructions for setting up your work email account on mobile devices can be found here: https://www.uvu.edu/itservices/email-calendar-collaboration/employee-email_email-setup-mobile.html               

Telephone

Call the campus extension for your area technician.

If they are not available, leave a voicemail and they will get back to you as soon as possible.


Microsoft Teams 

To contact your area technician in Teams, go to teams.microsoft.com

    • Send a direct message in Teams to your Area Technician. 
    • Depending on availability, area technicians will respond as soon as possible.

 

Support Links for Internet Service Providers

Xfinity- https://www.xfinity.com/support/contact-us
CenturyLink- https://www.centurylink.com/home/help.html
Google Fiber - https://fiber.google.com/support/
Utopia- https://www.utopiafiber.com/contact/
Spanish Fork- http://www.sfcn.org/sfcn/custserv/tech_support.php


Support Materials