Technology Support Committee Standards & Support [ 1 ]

NOTE: Footnotes detail dates when sections have been updated and/or approved.

1. Summary

The standards and support levels in this document are developed and maintained by the Technology Support Committee (TSC) and ratified by the IT Oversight Committee. The TSC will regularly review and revise these standards based on emerging hardware technologies, software development, and the needs of the University.

2. Rationale

Hardware and software standards have been established to benefit the University as a whole and are based on the current technology available combined with the current needs of the students, faculty, and staff of UVU. The primary considerations for hardware & software standards are:

  • Improved levels of support
  • Reduced cost of support and service
  • Improved reliability and stability
  • Economies-of-scale relevant to hardware and software procurement
  • Security 

3. Standards

3.1 Desktops, Laptops and Convertibles

  • All computers should be purchased through the Computer Shop. This site also lists standard configurations for Windows based and Apple computers.
  • TSC determines standard configurations and updates these configurations as needed.
  • The use of procurement cards or limited purchase checks for the purchase of computers or parts for the purpose of assembling computers is prohibited.
  • Laptops are defined as portable devices with at least:
    • Intel i3 / i5 / i7
    • 4GB RAM
    • 128GB HDD/SSD
    • Windows 7 Pro / 8 Pro / 8.1 Pro or OS X
    • Eligible for 3 year warranty
    • Devises that meet this criteria will be fully supported.  They are also subject to hardware standards and to the campus infrastructure fee.

3.2 Tablets & Sub-laptops

This class of computers includes devices such as, but not limited to iPads, Galaxy Tabs, Surface, Netbooks, Chromebooks, etc There is no hardware standard for this class of computer other than the following:

  • Tablets are defined as mobile or portable devices with a screen size of between 7" and 12" and are below the following hardware configuration:
    • Intel i3 / i5 / i7
    • 4GB Ram
    • 128GB HDD/SSD
    • All tablets should be purchased through the Computer Shop.  There is no hardware standard for this class of devise.  These devices are partially supported and have a limited ability to run campus supported software. Tablets are exempt for the campus infrastructure fee.
    • MS Surface RT are not recommended for campus use.

3.3 Cell Phones & Cellular Devices

There is no standard for PDAs, or smart phones. Refer to the support section of this document for more details regarding these devices.

3.4 Printers & Peripherals

  • HP is the standard for all printers including Inkjet, Laser b/w & color and multi-function printer/copiers. Workgroup printers must have a built in Ethernet card and be compatible with HP Web Jet Admin (version 10.1)
  • Admin Password for all printers should be the same. Consult knowledge base for more information.
  • A recommended list of the latest printers can be found here:
  • Area Techs should be consulted before any technology purchase in their area.
  • Wireless printing capability of all printers needs to be disabled in order to prevent conflicts with the campus wireless network.
  • Wireless only printers, are not supported.
  • There are no standards established for monitors, keyboards, mice, imaging equipment, digital & web cams, USB hard drives, USB flash drives, memory cards, etc other than these items must be compatible with existing standard computers.

3.5 Software & Operating Systems

3.5.1 Software General

3.5.2 Windows Operating Systems

Windows 7 Enterprise 64 bit is the current campus standard. See the Support section for information on other versions of Windows Standard computer load:

  • 7 Zip
  • Adobe Flash
  • Adobe Reader
  • Chrome
  • Cute PDF
  • Firefox
  • HD Folder created on Hard drive
  • Java
  • K-Lite (or other Codec package)
  • McAfee Agent all parts
  • MS Office 2013 Professional Plus Suite & Outlook
  • Quicktime Player
  • Silverlight
  • VLC Player
  • Relevant software and operating system updates and patches Operating Systems Configuration

Windows Computer Name

The campus standard for the Windows “Computer Name” has 2 formats.

  • The computer inventory number only or
  • Computer inventory number plus the room number. This will be at the Area Technician's discretion.
  • Windows Update Procedures
    • Automatic updates are being done through SCCM.  These updates are for security vulnerabilities and often require a re-boot of the computers.  Computers will require mandatory re-booting within the week after the update is available and downloaded to the computers.  There will be a warning and an ability to delay it during the first week but not afterwards.  Many people are never re-booting their computers during a week. [02]

3.5.3 Mac Operating System

OS X 10.7 and above is the current campus standard. See the Support section for information on other versions of the Mac OS. Standard computer load:

MS Office 2011 Configuration

None specified

3.6 Networking & Wireless

Definition:  Networking devices - any hub, switch, router, etc., that routes or gives access to a network for other computing devices.

3.6.1 No hardwired or wireless networking devices may be plugged into the UVU network unless it is done by UVU IT Network personnel and follows UVU networking standard or is an approved exception.

3.6.2 Any necessary networking device outside of the standards will be approved and installed by UVU IT Network personnel and marked with a sticker to identify it as an authorized device.

3.6.3 Any networking device found that is not identified as an authorized device will be immediately confiscated by IT personnel.  Personally owned devices will be returned to the owner and UVU purchased devices will be either retained by the IT Network group or installed as per 1 and 2 above if deemed appropriate.

3.6.4 Wireless printers must have their wireless WiFi turned off and installed by a qualified technician.  If wireless is found turned on, it will immediately turned off and a note left.

3.6.5 Repeat Offenders will lose network privileges that will not be restored until there is a conversation with the employee, the appropriate UVU executive, and the CIO. [03]

3.6.6 Network Infrastructure Fee (This is an IPC standard) [04]

Desktop, laptop and ultrabook computers purchased by UVU shall be charged a one time network connectivity fee of $65 per device at the time of purchase.

This fee does not apply to tablets, servers, printers or other devices (as defined by the Computer Shop).

3.7 Servers

Dell only - with a 5 year manufacturer warranty.  HP for parts/repairs only. [02]

The Infrastructure Planning Committee maintains this standard

3.8 Active Directory

Refer to the Active Directory Standards document

3.9 Media Equipment

3.10 Computer Labs

  • All computer labs or high density computer areas need to be approved by the IT Oversight  Committee.
  • Printers used in computer labs must be compatible with the print  system.

4. Support

4.1. Fully Supported

Fully supported defines the highest level of assistance that can be provided by UVU Area Technicians. The level of support for UVU owned hardware and software that meets the technology standards and is less than 4 years old will be supported by the technical support staff.

4.2. Partially Supported

Partially Supported defines a level of assistance that varies based the Area Technicians skill set, work load and the depths or breadths of responsibilities. Technical staff may offer limited support in an advisory capacity, but are under no obligation to support the following:

  • Hardware and software that formerly met the technology standards but is now more than 4 years old.
  • Operating systems other than the standard Windows 7 and Mac OS, these may include:
    • iOS, Android, Linux, Windows 8, Windows RT, Vista, XP & Server
  • Non-standard and enterprise copier/printers
  • Wireless connectivity support on personally owned computing devices
  • UVU owned software and systems support on personally owned computing devices
  • Personal accounts on cloud based services that provide: file storage and sharing, collaboration tools, social media, etc. These include sites such as: icloud, dropbox, google apps, MS 365, facebook, Skydrive.
  • Software that is free/shareware, personally owned or not previously approved as supportable by the area technician.
  • Non-native operating systems hosted on supported or unsupported hardware, utilizing software conversion, abstraction, or hypervisor utilities (Apple BootCamp, Parallels, VMWare, etc);
  • Equipment used for research purposes.
  • Department level systems software and servers.

4.3. Unsupported

Unsupported is defining a level of assistance should not be given by UVU Area Technicians. These include:

  • Personal owned computing devices and computing devices without a UVU inventory tag.
  • Equipment used at personal residences for official or unofficial business (due to legal, liability, connectivity, and other issues).
  • Equipment owned, operated, or maintained by departments outside the UVU with the exception of those entities that have contractual agreements with UVU.
  • Equipment or technologies not owned by UVU with the expectation of limited support for wireless connectivity.
  • Equipment prohibited for use in UVU facilities.
  • Software applications in violation of legal, licensing, or copyright agreements.
  • Use of hardware, software, or any other technology in violation of UVU Appropriate Use, Information Security, or other policies.
  • Printer hardware service and repair. We recommend HP Managed Print Services for printer service and repair.

5. Asset Control and Inventory Procedures

5.1. Useful life of equipment

Computers, printers and related devices typically have a useful life of approximately 4 years. After this time the cost in time to area technicians of supporting and maintaining this equipment increases beyond what is reasonable. Therefore every effort should be made to replace computers that are over 4 years old.

5.2. Surplusing and Transfer of computer equipment

5.2.1. Hardware available to be reused on campus after being surplused:

  • Computers: Anything newer than 4 years old
  • Monitors: LCD
  • Hard drive: SATA
  • Memory: DDR333 and newer

5.2.2. Hardware NOT available to be reused on campus after being surplused:

  • Computers, monitors or printers that are more than 4 years old
  • Support for computers that do not meet this minimum standard will require a standards expectations.

5.2.3. Exceptions

It is understood that occasionally there needs to be exceptions to established standards. Standards exceptions and changes can be granted by completing the Technology Standards Exceptions/Change Form, obtaining the required signatures, and submitting it to the Office of Information Technology.

6. Relevant Technology Policies



[01] Approved by TSC 11/19/13 and Infrastructure Committee 1/23/2014

[02] Approved by EIP 2/26/15

[03] Approved by IT Oversight Committee 1/28/2016

[04] Recommended for approved to PECL by IT Oversight Committee 6/23/2016