Conflict Resolution Services


Conflict is inevitable in life, but you don't have to manage it alone.

Students are encouraged to responsibly and respectfully resolve their complaints and concerns. But sometimes they need help to do that effectively, and that's what we're here for. If you’re in a pickle and having a hard time managing or resolving any type of conflict, the Ombuds can coach you through the resolution process to help everyone reach a win-win solution.  Conflict Coaching empowers students by teaching strategic conflict resolution and communication skills that will benefit you for a lifetime.

All conflict coaching is confidential, and we don’t judge. We won’t take sides and we try to look at an issue from all angles to help you reach the best outcome. The goal is to put conflicts to rest before they escalate or become misconduct issues.


  • Learn strategic conflict resolution and communication skills.
  • Provides better communication between disagreeing parties.
  • You decide on the solutions to your conflict as opposed to a judge or arbitrator imposing theirs.
  • Mediation helps end problems, not relationships.
  • Participants in mediation report higher satisfaction rates than people who go to court.
  • Mediation and conflict coaching is free for UVU students.

UVU Students


Mediation is set up to assist two or more parties in finding resolve to conflicts through the use of a neutral third party. The third party facilitates discussion between the dissenting parties and helps them brainstorm solutions and find resolve to their dispute. Mediation is often a great alternative to formal action and provides all parties with a sense of ownership and resolve.


  1. Visit the Ombuds in SL 212b and fill out the necessary "Mediation Request Form."
  2. You will also be asked to sign an "Agreement to Mediate Form."
  3. A time is set up, usually two hours in length, and confirmed by both parties to meet for mediation.
  4. Prior to the mediation session, both parties agree to abide by the set mediation rules.
  5. Following the mediation session, a detailed description of the agreement will be outlined and signed by both parties.



All conversations with the Ombuds are confidential. The Ombuds will not disclose any part of your conversation without your prior permission and no records are kept regarding your complaints. If a matter becomes a formal action you cannot request the Ombuds to advocate against, for, or in support of any position. Rather, the Ombuds is an advocate for fair process.

The Ombuds is, however, required to report or refer certain matters to the appropriate University and/or law enforcement officials including but not limited to matters of sexual misconduct, discrimination, child abuse, abuse of elderly or incapacitated person, or threats of physical violence.