Parkmobile Pay-By-Cell FAQ's

Parkmobile Logo

Why pay-by-cell?

  • Parkmobile provides a mobile payment service, including help support
  • Pay for parking via a smart phone app, toll-free number, or the web
  • No cash needed
  • Parkmobile can send reminders by text message so you can extend your parking time without returning to your car

How do I pay for parking?

When you set up your account, you elect to pay by credit card or PayPal. Payments are usually posted the same day, so you can login to your Parkmobile account and see your parking transactions on your Parkmobile page.

How does parking with Parkmobile work?

  • Download the app , visit the Parkmobile website, or call the toll-free number on the green Parkmobile sign to register for a Parkmobile account; you will need your license plate number and a method of payment (credit card or PayPal)
  • When you park in a space, use the Parkmobile smartphone app to access your account, or call the toll-free number on the sign
  • Key in your zone number located on the sign (this number is different for every parking lot and can be saved in your account)
  • Key in your space number
  • Opt-in to have Parkmobile send a text 15 minutes prior to the expiration of your parking transaction; you can either add time or get back to your car on time

I don't have a smartphone. How can I start a parking transaction?

Call the toll-free number posted on the green Parkmobile sign. The toll-free number for Parkmobile parking at Utah Valley University is 1-877-727-5941.

Where can I park and use Pay-by-cell?

In various parking lots on campus.  Check the Parking Map for Pay Station Parking locations, and look for the green Parkmobile signs.

Can I reserve a space or pre-pay for parking using Parkmobile?

No. All transactions are real-time. You should be in the space before you begin your parking transaction.

How long can I park in a Parkmobile zone?

Your parking transaction will continue until you have reached the maximum time limit for which you have paid, just like a meter.

Parking can be purchased by the hour for up to nine hours, or by the day. A parking day expires at 10:00 pm.

Can I move from zone to zone?

No. Your parking transaction is for a specific Parkmobile zone. If you move to another zone, you will have to pay again.

Do I need to enter a space number?

Yes. You will need to enter the Parkmobile zone number specific to that parking lot and the parking space number you park in.

Do I have to pay on the weekends, or if the university is not open?

Payment is required in all Pay Station Parking areas from 05:00 am through 10:00 pm seven days a week.

How does the parking officer know I've paid?

When you use the mobile app or call to start the parking session, you key in a zone and parking space number. Parkmobile's system activates your parking in that specific zone and parking space. The Utah Valley University parking officer verifies your parking session by matching the parking space to the list of paid parking spaces.

What happens if I get a parking violation?

Citations issued by Parking Services can be paid and appealed online at our Parking Portal. If you paid for parking via Parkmobile, you can obtain a receipt for your parking transaction from your Parkmobile account. Other than supplying confirmation of payment, Parkmobile cannot help resolve a parking dispute.

How much does it cost to pay for parking by phone?

Hourly rates are $1 per hour or $10 per day. All transactions are charged a $0.35 convenience fee.

Can I purchase less than one hour?

No. Parking permission is purchased in 1 hour or 1 day increments.

How much does it cost to receive a reminder text?

There is no additional charge for the service (unless your cell provider charges for text messages); however you will be charged a $0.35 convenience fee if you choose to pay to extend your parking transaction.

Do I get a receipt?

You can go online to your Parkmobile personal page anytime to make changes to your account, review parking charges, print parking transactions and receipts, or export data to another format.

What happens if I don't agree with the amount that I've been charged, what can I do?

Contact Parkmobile right away. Give them the details and they will help you resolve the problem. Parking Services cannot resolve charge disputes.

Can I get a refund?

Parkmobile does not issue refunds for parking transactions. Parking Services does not issue refunds for Parkmobile transactions.

What doesn't Parkmobile do?

  • Parkmobile does not accept or process citation appeals
  • Parkmobile does not issue refunds

How secure is the mobile payment system?

The Parkmobile system is PCI DSS level 1 compliant and your Parkmobile personal page is SSL 256 encrypted.