BS in Business Management Salt Lake City, UT
University of Utah–David Eccles School of Business August 2007
EXPERIENCE Utah Valley University Graduation and Transfer Services Orem, UT
Graduation Advisor October 1, 2009–Present
· Served as Affirmative Action Equal Employment Opportunity Representative on Dept hiring committees.
· Advised students, staff, and departmental advisors on graduation requirements, policies, and procedures.
· Resolved issues with all UVU academic departments to support students’ progress toward graduation.
· Prepared, distributed reports on graduation statistics & degree completions to various parties across campus.
Exceptions Technician-Wolverine Track April 2009–September 30, 2009
· Reduced processing time of Exceptions from 2–3 weeks to 1 business day.
· Reviewed transfer students’ transcripts for eligibility & entered GE waivers as appropriate.
· Resolved Degree Works issues with academic advisors in prompt and professional manner.
A Matter of Fact Employment Background Checks Colfax, CA
Background Check Processor/Quality Assurance March 2008–April 2009
· Counseled clients via telephone, fax, and email regarding their job applicants’ background checks.
· Audited client job applications according to California hiring laws and Fair Credit Reporting Act (FCRA).
· Revamped company website immediately increasing hits by 33%.
· Wrote and edited over 100 pages of customer-facing technical documents.
PGP Corporation Draper, UT
Sales Development Representative October 2007–March 2008
· Averaged 300% of sales quota during tenure.
· Developed strong rapport with customers resulting in increased sales.
University of Utah Division of Human Resources Salt Lake City, UT
Human Resource Technician July 2007–October 2007
· Resolved personnel and payroll issues as technical contact for 8 HR representatives.
· Exceeded department 96% accuracy standard while performing HRIS data entry.
· Conducted daily and semiweekly audits on self and coworkers to ensure accuracy of personnel records.
Barnes and Noble Booksellers Sandy, UT
Bookseller/Lead Bookseller September 1999–August 2001, October 2004–July 2007
· Managed vendor accounts including financial records, transactions, and cash disbursements.
· Resolved customer service issues as a supervisor.
· Provided outstanding customer service to telephone clients with excellent phone skills and persona.