Utah Valley University Graduation and Transfer Services                                                                       Orem, UT

Graduation Advisor                                                                                                                      October 1, 2009–Present

·   Served as Affirmative Action Equal Employment Opportunity Representative on Dept hiring committees.

·   Advised students, staff, and departmental advisors on graduation requirements, policies, and procedures.

·   Resolved issues with all UVU academic departments to support students’ progress toward graduation.

·   Prepared, distributed reports on graduation statistics & degree completions to various parties across campus.

Exceptions Technician-Wolverine Track                                                                        April 2009–September 30, 2009

·   Reduced processing time of Exceptions from 2–3 weeks to 1 business day.

·   Reviewed transfer students’ transcripts for eligibility & entered GE waivers as appropriate.

·   Resolved Degree Works issues with academic advisors in prompt and professional manner.

A Matter of Fact Employment Background Checks                                                                                   Colfax, CA

Background Check Processor/Quality Assurance                                                                      March 2008–April 2009

·   Counseled clients via telephone, fax, and email regarding their job applicants’ background checks.

·   Audited client job applications according to California hiring laws and Fair Credit Reporting Act (FCRA).

·   Revamped company website immediately increasing hits by 33%.

·   Wrote and edited over 100 pages of customer-facing technical documents.

PGP Corporation                                                                                                                                                 Draper, UT

Sales Development Representative                                                                                       October 2007–March 2008

·   Averaged 300% of sales quota during tenure.

·   Developed strong rapport with customers resulting in increased sales.

University of Utah Division of Human Resources                                                                         Salt Lake City, UT 

Human Resource Technician                                                                                                       July 2007–October 2007    

·   Resolved personnel and payroll issues as technical contact for 8 HR representatives.

·   Exceeded department 96% accuracy standard while performing HRIS data entry.

·   Conducted daily and semiweekly audits on self and coworkers to ensure accuracy of personnel records.

Barnes and Noble Booksellers                                                                                                                           Sandy, UT

Bookseller/Lead Bookseller                                                 September 1999–August 2001, October 2004–July 2007

·    Managed vendor accounts including financial records, transactions, and cash disbursements.

·    Resolved customer service issues as a supervisor.

·    Provided outstanding customer service to telephone clients with excellent phone skills and persona.