Tobler, Nancy
Title:
Assistant Professor - Organizational Communication
Last Updated: 2/25/15 -

NANCY TOBLER, Ph.D.

Department of Communication

Utah Valley University

800 West University Ave. Orem, Ut 84059

Nancy.tobler@uvu.edu

EDUCATION

Ph.D.         Communication, Organizational, Interpersonal, University of Utah, 2008.

M.S.          Communication, Interpersonal/Organizational, Utah State University, 1988.

B.S.           Speech/English Teaching, Utah State University, 1982.

 DISSERTATION

 “Technology, Organizational Change, and the Nonhuman Agent:  Exploratory Analysis of Electronic Health Record Implementation in Small Practice Ambulatory Care Facilities. 

 The dissertation combines three theoretical approaches, Actor Network Theory, Structuration and Organizational Emergence with a methodology adapted from Speech Act Theory in order to study the complex process of organizational change involved with new technology implementation.  The study was longitudinal covering, (a) prior, (b) at implementation, (c) at midpoint of implementation, (d) at ‘go live’, and (e) two months following implementation.  The study combines individual, group and organizational analysis in order to examine the points at which change occur in process and over time. 

 Advisor:  Connie Bullis

 TEACHING AND BUSINESS EXPERIENCE

 Utah Valley University: Assistant Professor, 2011-current; Lecturer, 2009-2011

Course and Course Development

  • Summer 2014.  Redesigned online public speaking course.
  • Summer 2014.  Designed culture and public speaking readings for Comm 4010 course.
  • Fall 2013.  Redesigned the Comm 4010, Communication Education course for Global Cultural designation.
  • Fall 2013.  Co-directed (with Janet Colvin) the Comm 1000, Exploring Communication course.
  • Summer 2013.  Developed Comm 1000 course for teaching in Fall 2013.
  • Summer 2012.  Developed and taught hybrid Communication and Interviewing course (Comm 350R).
  • Spring 2012.  Developed and taught with Janet Colvin, large lecture section using teaching assistants for small speaking sections (Comm 1020).
  • Fall 2011.  Developed course in Advanced Health Communication (Comm 4100).
  • Fall 2011. Developed and taught with Janet Colvin an advanced course in Communication Education (Comm 350R). This course prepared students to serve as teaching assistants for large lecture public speaking course also developed with Janet Colvin. 
  • Fall 2011.  Developed and taught Introduction to Health communication (Comm 350R).
  • Summer 2011.  Developed and taught hybrid course on Technical and Professional Communication (Comm 350R).
  • Spring 2010 and Spring 2012. Developed and taught Advanced Organizational communication course (Comm 4170) as a service learning course.
  • Summer 2010 and ongoing.  Adapted Interpersonal Communication course for distance education (Comm 2110).
  • Spring 2010 and ongoing.  Adapted and taught Advanced Interpersonal course by selecting text, developing assignments, writing tests and lectures (Comm 4110). 
  • Spring 2010 to Spring 2011. Adapted and taught introduction to Small Group Theory course by selecting text, developing assignments, writing tests and lectures (Comm 2120).
  • Fall 2009.  Adapted and taught Advanced Small Group Theory course by selecting text, and readings, developing assignments, writing tests and lectures (Comm 4120).
  • Fall 2009 Adapted and taught public speaking for Utah Valley University setting (Comm 1020). 

 Teacher Development

  • Summer 2014.  Attended and completed project in fellowship in global/intercultural teaching.
  • Fall 2013/ Spring 2014.  Attended service learning research group and designed research project on impact of service learning on educational outcomes.  
  • Fall 2013.  Attended teacher development on adding global intercultural to the Communication Education course. 
  • Summer 2013.  Attended and implemented e-portfolio
  • Fall 2012. Attended teacher development group on improving service learning courses implemented service learning component in Advanced Organizational Communication course.
  • Fall 2011. Attended Utah Valley University teacher development course on hybrid courses and developed hybrid course in technical and professional communication (Comm 350R Summer 2011).

Brigham Young University:  Adjunct Instructor in Organizational Leadership, 2009-2011.

  • Taught Organizational Effectiveness course (OB 321)

 University of Utah:  Adjunct Instructor Communication. 2008-20011

  • Taught Applied Organizational Communication (Comm 4170)

 Utah State University:  Instructor Speech Communication, 1987-2000.  Adjunct 2005-2008

  • Developed and taught courses in Public Speaking (SPCH 1050)
  • Developed and taught Interpersonal Communication (SPCH 2600)
  • Developed and taught Technical and Professional Communication (SPCH 3050)
  • Developed and taught Organizational Communication (SPCH 3250)
  • Developed and taught Argumentation and Debate (SPCH 4280)
  • Developed and taught Organizational Change and Technology (SPCH 5000). 
  • Developed and taught Small Group Theory (SPCH 5090)
  • Developed and taught Speech Teaching (SPCH 5370)
  • Taught as adjunct instructor and instructor continuously from 1987-2000. 
  • Served on committees for Speech Major reinstatement
  • Served on faculty hiring committees
  • Advised students in major and minor. 
  • Supervised student teaching for Speech Teaching majors and minors. 
  • Taught as graduate teaching fellow from 1982-1984.
  • Maintained high teaching evaluations

 InfoTrax Systems:  Researcher, Writer, Editor, Trainer 1999 – 2004, 2006 to present. 

  • Developed training materials and conducted training for employees
  • Researched call center interaction
  • Wrote and edited webpage content
  • Analyzed customer data

 SERVICE

National and Regional

  • Fall 2014.  Elected to National Communication Association student group advisory board.
  • Fall and Spring 2013.  Served on master’s committee for University of Utah student.
  • Fall and Spring 2013.  Reviewer for Cengage for Public Speaking technology tools.
  • Fall 2013 and Spring.  Reviewer for Western Speech Communication Journal (Regional journal). Specifically chosen reviewer based on theoretical and interest area (4 articles).
  • Spring 2013.  Reviewer for Human Communication and Technology division and Lambda Pi Eta Undergraduate papers (National Communication Association). 
  • Fall 2012.  Reviewer for textbook design for introduction for speech communication for McGraw-Hill.
  • Fall 2012.  Reviewer for Western Speech Communication Journal (Regional journal). Specifically chosen reviewer based on theoretical and interest area.
  • Spring 2012.  Reviewer for Human Communication and Technology division (National Communication Association). 
  • Spring 2011.  Reviewer for Human Communication and Technology division (National Communication Association). 

 College

  • Spring 2014.  Served as chair of CHSS Faculty Excellence committee.
  • Fall 2012 to present.  Served as chair of CHSS curriculum committee.
  • Spring, Summer 2012.  Served as temporary chair of CHSS curriculum committee.
  • Spring 2011.  Served on CHSS curriculum committee. 

Department

  • Fall 2014.  Served on two student interdisciplinary thesis committees.  April Clawson and Taylor Ludwig. 
  • Fall 2013.  Served on student interdisciplinary thesis committee. Christine Haskin. Pfizer Customer Engagement Program (CEP) Procedure: A Successful Communication Plan Implemented
  • Fall 2013.  Served as Assessment review chair.
  • Fall 2013.  Served as Communication program chair.
  • Fall 2013.  Served as chair to hire speech communication tenure track position.
  • Fall 2013.  Served on committee to hire journalism position.
  • Summer 2013.  Served on committee to hire new administrator.
  • Summer 2013.  Served on committee to hire new advisor.
  • Spring 2013.  Served as chair on committee to hire new speech communication lecturer.
  • Fall 2012.  Served on committee to hire new public relations tenure track position.
  • Fall 2012- Present.  Served as adjunct coordinator.
  • Fall 2012 – to Present.  Served as Speech Communication Emphases chair.
  • Fall 2012.  Served on hiring committee for public relations position.
  • Fall 2012.  Served on committee to develop department procedures for use of interns and teaching assistants.
  • Spring 2012.  Served as honors thesis chair for Camber Steele. 
  • Spring 2012.  Co-chaired the Utah Valley University Marie Clegg Jones speech competition.
  • Spring 2012 to Present.  Served on communication department assessment committee. 
  • Spring 2012.  Co-chaired committee to start communication club and honorary society. 
  • Fall 2011, Spring 2012.  Started public speaking lab open to all public speaking students and required by the large lecture section of public speaking. 
  • Fall 2011, Spring 2012.  Served on speech communication program redesign. 
  • Fall 2011.  Facilitated redesign of public relations and media studies emphases. 
  • Fall 2011.  Served on hiring committee for new public relations position. 
  • Fall 2009, Spring 2011. Assisted in the Utah Valley University Marie Clegg Jones speech competition.
  • Summer 2010, 2011, 2012. Assisted in design and teaching of Summer Public Speaking Workshop.

 Community

  • November, 2012. Judge for American Fork Speech Mary Kawakami’s Speech Competition
  • November, 2010. Judge for American Fork Speech Mary Kawakami’s Speech Competition

PROFESSIONAL MEMBERSHIPS

1996-1999     International Listening Association

1992-2015     Western Speech Association

2001-2003 and 2012-2015     International Communication Association

2002-2015     National Communication Association

2005-2009     Healthcare Information Management Systems Society Member

2011-2012     Academic Medical Informatics Association. AMIA

 GRANTS

  • Fall 2014. $2,500 GEL grant for student travel to National Communication Association conference.
  • Fall 2014.  $800 CHSS grant for student travel to National Communication Association.
  • Summer 2014. $1500 from GEL for research assistant
  • Fall 2013. $1500 from UVU assessment to develop and implement assessment rubric and procedure.
  • Summer 2013. $3,000 from CHSS research grant for travel to set up study on electronic health records and diabetic patient outcomes.
  • Spring 2013. $2,500 from GEL for research assistants for the study with Janet Colvin on Cultural Values and the Public Speaking Course.
  • Spring 2013. $3,000 from CHSS research grant for pilot study on contacting diabetic patients for needed testing and the impact on clinician workflow.
  • Fall 2012. $2,315 from GEL for student leader travel to National Communication Association conference.
  • Fall 2012.  $2,500 from ELLA for student leader travel to National Communication Association conference.
  • Summer 2011.  $5,200 and $4,000 travel grant CHSS summer research grant on Creating Meaningful Use:  An Analysis and Comparison of Electronic Health Record, Adaptations and Physician Use over Time. 
  • Fall 2010 and Spring 2011.  $8,000 ELLA grant to study use of math mentors at Utah Valley University with Janet Colvin.  Trained and taught undergraduate research assistants.
  • Summer 2010.  $5,000 grant CHSS summer research grant on Creating Meaningful Use:  An Analysis and Comparison of Electronic Health Record, Adaptations and Physician Use over Time on the BMI, Smoking Counseling and Diabetic Care Standards.
  • Fall 2009, Spring 2010. 2 grants $4,000, Utah Valley University to include students in protocol writing for National Institute of Health grant on electronic health records in ambulatory care.
  • Fall 2008. Received $ 40,000 grant from DisplaySearch, Samsung and Dell for study on screen size (with Janet Colvin, PhD).

 PEER-REVIEWED CONFERENCE PAPERS AND PUBLICATIONS

Nancy Tobler FKA Nancy R. Birch

  • Colvin, J.W., & Tobler, N. Experiential learning in a public speaking classroom. In Experiential Learning: Emerging Perspectives, Strategies and Educational Outcomes, Nova, in press.
  • Tobler, N & Colvin, J. (2014).  Technology implementation and computer user adaptation model:  A longitudinal analysis of the implementation of an electronic health record system. Paper presented at National Communication Association Annual Convention:  Chicago, Illinois.  Nov. 19-21.
  • Tobler, N, Colvin, J., Blevins, M., Patterson, S., & Lindsay, R. (2014).  Panel Presentation: Teaching public speaking in the present while respecting our past:  Maintaining curricular integrity in the online public speaking course. National Communication Association Annual Convention:  Chicago, Illinois.  Nov. 19-21.
  • Colvin, J., Tobler, N., & Hansen, K. (2014). Adding culture to public speaking courses: A description and analysis of the student culture speech as a change agent. Paper presented at Northwest Communication Association annual conference: Coeur d’Alene, Idaho. April 17 to April 19, 2014.
  • Tobler, N. 2013. National communication conference and student leaders. Engagement Week Conference.  Sponsored by Faculty Center for Teaching Excellence.  Utah Valley University.   March 27, 2013.
  • Colvin, J.W., & Tobler, N. (2013). “Culturally relevant pedagogy, experiential learning and a higher education classroom. Journal of Experiential Education,363). 233-246.
  • Colvin, J.W., & Tobler, N. (2013).  Role Communication and Peer Mentors. International Communication Association Annual Conference:  London, England.
  • Tobler, N. & Colvin, J.W. (2013).  Using the Coping Model of User Adaptation to Explore the Implementation Process of a New Electronic Health Record in a Multi-Specialty Physician Group. International Communication Association Annual Conference:  London, England.
  • Colvin, J.W., & Tobler, N. (2012) Culturally Relevant Pedagogy in the Public Speaking Classroom. Communication Teacher 26(1). 33-36.
  • Colvin, J.W., & Tobler, N. (2012).  Developmental math and peer mentors, role development and confusion.  Western Speech Communication Association Annual Conference: Albuquerque, New Mexico.  February 12. 
  • Tobler, N., Colvin, J.W., & Rawlins, N.W. (2012).  Adapting electronic health record technology to physician workflow.  American Marketing and Healthcare Research Annual Conference:  Park City, Utah.
  • Colvin, J.W., & Tobler, N.(2011). Culturally relevant pedagogy, service
    learning, and voice in the communication classroom.  New Orleans: National Communication Association Annual Meeting 2011. Top Paper.
  • Colvin, J.W., & Tobler, N. (2011). Culturally relevant pedagogy and the public speaking classroom.  Western Social Science Association Annual Meeting, April, 2011. Salt Lake City, Utah.
  • Moulton, B., Colvin, J.W., & Tobler, N. (2011). Mentoring and Coaching: Sum: Success Through Math Tutoring Conference. October, 2011, Albuquerque, New Mexico.
  • Tobler N, Rawlins, N.W., Colvin, J., Rawlins, A., & Smit, J. (2010).  Kadlec Clinics:  Body Mass Index Report.  Final report to Kadlec Clinics.
  • Tobler, N. & Bullis, C. (November, 2010). Practical and theoretical implications of using speech act theory to explore an electronic health record implementation in a small practice ambulatory medical office.  San Francisco, Ca: National Communication Association Annual Meeting. 2010.
  • Tobler, N., & Rawlins, N.W.  (February, 2008).  What you can learn from a workflow analysis.  Tampa, Florida: Centricity User Group.
  • Colvin, J.W. & Tobler, N (March, 2008)   Standard screen versus widescreen and efficiency and effectiveness on text and spreadsheet tasks.  Final report to Dell Computers, Samsung and DisplaySearch. 
  • Rawlins, N.W., & Tobler, N.  (September, 2007).  Using screen capture software to analyze and give feedback to physicians.  Chicago, Illinois: Centricity User Group. 
  • Colvin, J.W., Anderson, J.A., & Tobler, N. (2004).  Productivity and multi-screen computer displays.  Rocky Mountain Communication Review 2(1).  31-53.
  • Anderson, J.A., Colvin, J.W., & Tobler, N. (2003). Productivity and multi-screen displays:  Comparison of single monitor, multiple monitor and multiple monitor with hydravision computer displays over simulated office tasks across performance and usability.  Final Report to Neil Rennart, Richard Mulcahy, ATI Technologies Inc.  Chrisopher Connery and NEC/Mitsubishi. 
  • Birch, N.R. (November, 2003).  Call center content and process analysis:  Interaction patterns between direct sales operators and independent representatives.  New Orleans, Louisiana: National Communication Association Annual Meeting.
  • Birch, N.R. (May 2003). Topic involvement in evidence research:  Organ donation messages. New Orleans, Louisiana: International Communication Association Annual Conference. 
  • Birch, N.R. (February 2003).  The structure and function of call center interaction:  A descriptive analysis of a direct selling company.  Salt Lake City, Utah: Western Speech Communication Association Annual Meeting.
  • Birch, N.R. (November, 2002).  Narrative or statistical evidence in organ donation messages:  Does student or non-student Participant Matter?  New Orleans, Louisiana:  National Communication Association Annual Meeting.
  • Kinzer, H. & Birch, N.R. (March, 2000).  Structural barriers to school listening environments. Virginia Beach, Virginia: International Listening Association Annual Meeting.
  • Kinzer, H., & Birch, N.R. (March, 1999). Listening and literacy: The critical early years. Albuquerque, New Mexico : International Listening Association Annual Meeting.
  • Kinzer, H., & Birch, N.R.  (March 1998). Developing listening as a life skill in high school,  Kansas City, Kansas: International Listening Association Annual Meeting.
  • Kinzer, H. & Birch, N.R. (March 1998). Empowering secondary students through listening.  Kansas City, Kansas: International Listening Association Annual Meeting.
  •  Kinzer, H., & Birch, N.R. (March 1997). Listening to empower at-risk students. Mobile, Alabama: International Listening Association Annual Meeting.

HONORS

Spring 2013.  Faculty Excellence for the College of Humanities and Social Science. Utah Valley University

Fall 2012.  National Communication Association Teaching Award.  National Communication Association Conference, Orlando, Florida.

Fall 2011.  Top Paper.  National Communication Association. New Orleans, Louisiana.

Spring 2011. Big Idea Conference:  Top Professors at Utah Valley University. Tobler, N. (2011). Electronic health records a Big Idea:  How technology influences physician's flow of work. Orem, Utah.