Coronavirus Q&A - Students

Last updated 04/03/2020 11:30am

Student Health and Campus Services

 

What campus services will be open?

Effective April 2, only the following buildings will be open Monday-Friday from 8 a.m.—5 p.m. to UVU students and employees without the use of proximity cards. 

  • Fulton Library (access is limited to the first two floors only)
  • Browning Administration Building
  • Facilities Building
  • UVU Warehouse 

All other buildings are closed until further notice, including the Student Life and Wellness Center, the Sorensen Student Center, and the Wee Care Center.

 

How can I access Student Health Services (SHS)?

Please see https://www.uvu.edu/studenthealth/ for information on how to access SHS. SHS is not a test site for COVID-19. If you are presenting COVID-19 symptoms, please call SHS at 801-863-8876 rather than coming to campus. SHS will answer questions and give referrals to COVID-19 testing. 

You may also visit https://www.testutah.com/ where you can take an online assessment to determine symptoms and receive a test if needed.

 

What resources are available at Student Health Services?

The following resources are available:

 

Do you have tips to help me manage my stress and/or anxiety related to COVID-19? 

Yes. SHS has resources available to help students that are dealing with stress and/or anxiety related to COVID-19. Here are additional resources:

 

How can I access food resources?

In order for the UVU Food Pantry to continue to show exceptional care for our UVU community, we have moved to an online ordering system. Students, faculty, and staff will be able to select the items they need and pick up their order on a designated day. To learn more about this system or to place an order, please visit the UVU Food Pantry website.

If you have children, all area school districts have been authorized to offer free grab-and-go breakfasts and lunches for all children ages 0–18. For a list of locations, please contact your child’s school district. 

 

What if I lost my job due to COVID-19?

Please contact the Department of Workforce Services at https://jobs.utah.gov/covid19/index.html to determine additional resources. You can also dial 211 to access the United Way of Utah County or visit https://unitedwayuc.org/COVID-19

 

Are there community resources available to students who are facing food or housing insecurity? 

Yes. Please visit http://www.uvu.edu/studentcare to access community resources or dial 211 to access the United Way of Utah County or visit https://unitedwayuc.org/COVID-19 to help support food or housing insecurity. 

 

What if I can’t pay a bill or have an urgent, unexpected expense? 

If you have a specific expense that threatens your housing, health, or safety, you can apply for the expense to be covered by the UVU emergency fund. These funds are usually given in amounts ranging from $50-$500. You are only eligible for this funding if you have already accepted all grants and/or scholarships available to you. Fill out the emergency fund application to submit your request. 

You may also be interested in working with UVU’s Money Management Resource Center, which can help with managing money. Virtual appointments are now available.

 

How do I access Financial Aid? 

 

Can I get out of my housing contract? 

In consultation with federal, state, and local officials, UVU made the determination that following Spring Break, the remainder of the semester will be delivered in an online format as much as reasonably possible. This was not an easy or light decision, as UVU is aware there are many affected by this decision, including students returning home while still under active rental agreements. The UVU community understands what a difficult situation this creates, but the safety and security of UVU students, faculty, and staff are of the highest importance. The global pandemic COVID-19 virus has created is unprecedented. It has disrupted almost every aspect of daily life. Since UVU is not a party to the rental agreements, UVU unfortunately cannot provide legal advice or representation for students to cancel their housing contracts. We have reached out to several apartment complexes encouraging them and are hopeful the apartment managers will be willing to work with students as their living arrangements have changed. UVU apologizes for the inconvenience this unparalleled change has presented, but this is a developing situation that UVU is trying its best to navigate. Please read through the student FAQ for additional resources that may help you during this time.

 

What if I travel during the COVID-19 outbreak? 

If you plan to travel for personal reasons or recently traveled out of the state (domestic or international), you MUST fill out UVU's self-reporting travel questionnaire.




Online Classes

  

When is the last day to withdraw from my classes?

For most students, the extended deadline is April 24. For more information about spring withdrawals and grading, visit https://www.uvu.edu/records/spring2020_grading.html.

 

With the switch to remote delivery, I am concerned about my GPA. What options do I have for flexibility this semester?

UVU strongly recommends students work hard and finish the semester with a letter grade.  However, you do have options to consider. Visit https://www.uvu.edu/records/spring2020_grading.html for more details. 

 

How do I know if my classes are going to be delivered remotely?

Please go to the Canvas site for your course. Your instructor will communicate via Canvas.

 

Will I keep my same teacher?

Yes, unless there are extenuating circumstances.

 

What if my teacher cancels my class for the rest of the semester? Am I stuck with the grade that I have right now?

Your teacher should not be cancelling your class. Please contact the department chair or email academiccontinuity@uvu.edu.

 

My class is a lab and/or applied hands-on class. Will my class be delivered remotely?

Please check Canvas to determine the updated status of your class.

 

I’m in a group project in my class. How will this work online?

Your teacher will communicate how group projects will function going forward.

 

Will I need to use Canvas or another program to access my online class?

All courses will be delivered via Canvas.

 

Who should I contact on campus if I’m having problems accessing my online class?

Please contact Canvas Tier One support at support@instructure.com. You may also call 385-204-4930.

 

What if I do not have a computer or internet to participate in online classes?

Laptops and tablets are now available to check out from the UVU Fulton Library to assist with distance learning. Please go to the first floor circulation desk during the FL modified hours. To check out a laptop or tablet, you must provide your UVU ID and be a current undergraduate or graduate student registered for classes. This service is only available to actively enrolled students. Only the student signing this agreement is allowed to pick up a laptop or tablet at check-out. Each active student is limited to one (1) laptop or tablet to check out at a time. Laptops and tablets are subject to availability. The exact model of laptop or tablet requested may not be available when the order is fulfilled.

Comcast is offering additional internet support nationwide during COVID 19; visit https://corporate.comcast.com/covid-19.

 

How will I prove my attendance and participation?

You should plan to log in frequently to your Canvas courses (at least three times a week) and engage with your instructor. It would be best to turn on Canvas notifications for alerts related to activity in your class.

  

Will the lectures be live? 

This will depend on individual instructors.

 

Can I access archived lectures? 

This will depend on individual instructors.

 

What if I don’t understand what I’m doing?

Please contact your instructor. If you need basic information on how to use Canvas, a Canvas Tour for Students is online.

 

Are there resources to help me as I transition to be an online student?

Please visit the Office of Teaching and Learning's Being an Online Student page, which provides you some tricks and tips to help you adjust. You can also contact a Student Success Specialist, who can provide additional assistance.

 

What if I don't understand an assignment or the course expectations, or I have concerns about how my class is going, and my professor isn't responding?

If your professor has not responded within a day or two, please contact your instructor's department chair. Department chair emails can be found in the course catalog, under the appropriate course code (for example, MATH or CS). If you do not receive a response from the department chair, please email academiccontinuity@uvu.edu with your concern.

 

What if I need an accommodation for a class?

Please contact the Office of Accessibility Services. If you have concerns about a current accommodation please work with your Office of Accessibility Services Counselor. 

 

Do I need a different login? 

No. You will log in to myUVU with your UV ID and password, then click on the Canvas link.

 

Do I need specialized equipment to access my classes?

Please see basic computer requirements for Canvas. We also recommend that you download the Canvas app from the UVU Canvas website.

 

How will testing work? Will the tests be proctored somehow? 

Your instructor will notify you about testing procedures.

 

When will my final exams be held?

Your instructor will provide information on final exams.

 

If my class started as face-to-face, how will my earlier grades appear in Canvas?

Please discuss grades with your instructor, including how they will be integrated into your final grade.