| Division | Estimated Transition |
|
Community Outreach (CET, Wasatch, Concurrent Enrollment, etc.) |
September |
|
Office of the President (President's Suite, Marketing/Communications) |
September |
| Digital Transformation |
September |
|
Administration & Strategic Relations (Facilities, Athletics, Emergency Services, etc.) |
September |
|
Academics (OTL, Distance Learning, etc.) |
September |
|
Planning, Budget and Finance |
October |
|
People & Culture |
October |
|
Alumni |
October |
|
University College |
October |
|
CHSS |
October |
|
School of Business |
October |
|
College of ENGINEERING and TECHNOLOGY |
October |
|
School of Arts |
October |
|
College of Science |
October |
|
School of Education |
November |
|
CHPS |
November |
|
Student Life |
November |
What is going to happen to the Alcatel phones?
Alcatel phones are not compatible with Teams Voice and will have to be replaced. For those situations that require a desktop phone, for example a front desk, desktop phones have been ordered but shipping delays are an issue. Desktop phones also require additional licensing fees ($5 per month).
Do I have to use UVU supplied headsets for Teams Voice?
UVU has allocated funds for headsets and USB Bluetooth adapters for users assigned a UVU phone number. We will provide Aftershokz Aeropex Headsets for use with Microsoft Teams Voice. But any headset that will connect to the computer will function for Teams Voice. Any alternate or additional headset will be the responsibility of the department or user to provide.
How do we make sure that the phones are always answered by a live person?
To make sure that calls are always answered, if you just need to step away from your desk for a few minutes, or go on vacation, there are two ways to make sure calls will go to someone in the office: Call Groups and Call Delegation.
Before your system is migrated, area technicians and/or system administrators will come to discuss how your office wants to handle how calls are routed through your department. This can be changed at any time.
How to set up a delegate to answer or make calls in Microsoft Teams: https://youtu.be/P2J6qrLxScw
Microsoft Teams: How to Create Call Groups: https://youtu.be/ZPCrJRXZW6U
What if a computer malfunctions how would part-time workers receive calls?
For front desk situations a desktop phone would be recommended. The person could also log into another computer or tablet with Teams installed and answer calls on that device.
We use Call Queues, Shared Lines and Call Trees, what will happen to them?
System Administration will be setting up call queues, shared lines, and call trees so they match the existing Alcatel system.
Calls coming from call queues and shared lines will have a banner so the recipient will know where the call is coming from.
Calls out on headsets are silent ringing.
The is a glitch on Microsoft’s side that they are working on. The screen will show the call is ringing. If using microphone and speakers built-in or connected to the computer, the call will ring normally.
How do we block callers?
Teams Voice can block callers. For further instructions, see Block Callers - Microsoft Teams Tip Tuesday.
How much does a new extension cost?
$125 per extension.
