Quality Assurance (QA) includes a process which performance or approval of any particular product is measured. Generally the approval is determined by the user and/or customer. Under the direction of the QA Program Manager, UFRA evaluates course curriculum, instructor performance, and certification tester performance. This is accomplished by conducting formal course evaluations and peer reviews. Qualitative, objective data is then processed and compared against a minimum acceptable threshold of 95%, however the overarching goal of any product is 100%.
Please see the reports shown and/or contact the QA Program Manager directly at: 801-863-7727 for more information.