Getting Help

When should I submit a support ticket to request help?

If you have been through training and reviewed the training tutorials, and still cannot solve a problem, you can submit a support ticket to request additional help.

A support ticket should be submitted for simple tasks, such as:

  • Broken links
  • OU Campus access or questions
  • Logging in to OU Campus
  • Content help
  • Form requests
  • Broken page or layout

Submit a support ticket

When should I submit a new project request?

For complex tasks such as:

  • A new website
  • A site redesign
  • New site functionality
  • A complex form that requires routing and/or signatures

See important guidelines for submitting projects

Once a project request is submitted, it is then prioritized by the University Communications Committee among all of Web Development Services' additional projects. Once the project is prioritized to the top of Web Development Services' project list, work on the project can begin.

We strongly recommend submitting a project as soon as your are aware of the need, as the project list for Web Development Services is significant and because of the prioritization process, we do not know when your project will reach the top of the list.

We also strongly recommend gathering as much information and detail about the project as possible ahead of time, so that when the project is prioritized at the top of the project list, Web Development Services can begin working promptly based on the information and content that you have gathered and provided.

When filling out the form, please provide as specific of a description as possible. In the "Project Description" field, also explain the University (and potentially community) wide impact that the project will have in order to help facilitate the prioritization process.

Submit a new project request

Contact Web Development Services

Web Development Services can provide additional website assistance, and some areas on campus have dedicated support technicians that can help with some complex or customized website elements.

Find out whether your area has a dedicated technician

Contact members of the Web Development Services team

How do I get training to edit my site?

OU Campus Training is now primarily offered online through the UVULearn system, where you can review training topics related to working in OU Campus. In order to get access to a department website, you will now need to first complete the full OU Campus training program, which must be assigned by Web Development Services.

Request OU Campus training

Design Help

University Marketing & Communications can provide assistance with design for department websites, from individual site elements to entire site designs.

Submit a request to University Marketing

Social Media Help

University Marketing & Communications can help develop strategies to improve your department's social media presence. If you would like assistance with social media strategy,

Editing Professional Pages

Faculty and staff at UVU are responsible for maintaining their own Professional Pages. View information about how to edit your Professional Page.

 

Are there resources that can help me learn more about websites?

There are many resources to help you become more familiar with website maintenance, and plenty of tools to help you improve your site. Visit our Web Tools & Resources page for links to helpful tutorials, resources for images you can use on your site, information about improving search results and site accessibility.