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Faculty Member

Dr. Suzan Flanagan

Education

PhD, East Carolina University, 2019

Major: Rhetoric, Writing, and Professional Communication

MA, East Carolina University, 2014

Major: English, Technical and Professional Communication

BA, University of Maryland–University College, 2005

Major: Communication Studies

Teaching

ENGL 4340

Advanced Technical Communication, Spring 2025

ENGL 2050

Editing, Spring 2025

ENGL 481R

Internship, Spring 2025

ENGL 2100

Technical Communication HH WE, Spring 2025

Scholarly/Creative Works

Comi, Dana , Weech, Shelton , Flanagan, Suzan , Albrecht-Crane, Christa , (2024) "Situated AI Usage_ A Methodological Approach to Generative AI User Research" . New York, NY: Association for Computing Machinery. https://doi.org/10.1145/3641237.3691660
Getto, Guiseppe , Gallagher, Philip B., Flanagan, Suzan , (2024) "Approaches, contexts, and critiques of UX pedagogy_ An exploration of themes from an integrative literature review " . Proceedings of the 2024 IEEE International Professional Communication Conference. DOI:10.1109/ProComm61427.2024.00040
Getto, Guiseppe , Flanagan, Suzan , Labriola, Jack T., (2023) "Editors’ introduction_ The people, practices, and technologies central to content strategy" (Issue: 4, vol. 53). Journal of Technical Writing and Communication. https://doi.org/10.1177/00472816231171864
Getto, Guiseppe , Vance, Bremen , Flanagan, Suzan , Jacobsen, Kylie , "Emerging UX skill sets_ Preliminary findings from a textual analysis of job ads" . Proceedings of the 2023 IEEE International Professional Communication Conference.
Getto, Guiseppe , Flanagan, Suzan , (2022) "Localizing UX advocacy and accountability_ Using personas to amplify user agency" (Issue: 4, vol. 69). Technical Communication. doi: https_//doi.org/10.55177/tc914783
Flanagan, Suzan , Getto, Guiseppe , Ruszkiewicz, Sheryl , (2022) "What content strategists do and earn_ Findings from an exploratory study of content strategy professionals" . Proceedings of the 40th ACM International Conference on Design of Communication (SIGDOC ’22). https://doi.org/10.1145/3513130.3558973