Telephones - Voicemail Usage Guides

Service Description

OpenTouch Voicemail

We will be migrating over to the OpenTouch voicemail system. The old voicemail system will go away sometime in the next year. This new system will allow you to check your messages on your phone, in a web browser, and receive notifications in your email of when messages are received.

How to Access Service

Use the button to access the Voicemail Usage Guides.

Voicemail Usage Guides

Old Voicemail System

Mobile App

Need Help?

Contact the Service Desk

  Submit a Service Request

Chat With Us

  Start a Chat Session

Live Chat Hours:   Monday-Friday 7:00am - 9:30pm
   Saturday 8:00am - 5:00pm

 

Call Us  (801) 863-8888

Phone Support Hours:    Monday-Friday 7:00am - 10:00pm
   Saturday 8:00am - 5:00pm

 

Old Voicemail System

Some voicemail systems may not have been migrated to the new system.

Listen to Messages

Press the ENVELOPE icon and Listen-OK twice, and then enter your password.

-OR-

Dial *9, Press *, enter your 4-digit extension number, and then enter your password.
(First-time user password is your 4-digit extension)

From off-campus: Dial 863-5999. When the call is answered, press #, enter your 4-digit extension number, and then enter your password.

Voicemail Tips

When listening to messages, pressing the following keys will:

1 Rewinds 10 seconds
11 Skips back to beginning of message
2 Pause / Restart
3 Forwards 10 seconds
33 Skips to end of message
4 Plays message slower
5 Plays date, time, and number of caller
6 Plays message faster

 

* to cancel

# to skip

Voicemail Menu

"MAIN MENU"

  1. Review Messages
    • 1 - New Messages
    • 2 - Saved Messages
    • 4 - Review Messages
    • 6 - Send Copy
    • 7 - Erase
    • 8 - Reply (internal only)
    • 9 - Save
  2. Send Message
    • 1 - New Messages
    • 2 - Saved Messages
    • 4 - Review Messages
    • 6 - Send Copy
    • 7 - Erase
    • 8 - Reply (internal only)
    • 9 - Save
  3. Locate Messages
    • Allows user to see if an internal mailbox has received a sent message.
  4. Personal Options
    • 1 - Notification Light (On or Off)
    • 2 - Administrative Options
      • 1 - Password Changes
      • 2 - Distribution List
        • 1 - Create
        • 2 - Edit
        • 3 - Delete
        • 4 - List of Names
      • 3 - Prompt Level
        • 1 - Standard
        • 2 - Extended
        • 3 - Rapid
        • 4 - Date and Time of Messages
    • 3 - Greetings
      • 1 - Personal
        • 1 - Standard (computer voice)
        • 2 - Personal (your recording)
      • 2 - Extended Absence
      • 3 - Name

Use * to exit

Coming Soon!

Mobile Application

You will be able to control your messages from your cell or computer.

Application to read employee voicemail on a mobile device.