In partnership with TimelyCare, Utah Valley University has FREE, 24/7 access to remote mental health services. TimelyCare is a virtual health and well-being platform is designed for college students and offers health coaching, scheduled counseling, chatline support, and more. Your mental health is crucial to your success in and out of the classroom, and with TimelyCare, you can access care on a flexible schedule that fits your needs.

TimelyCare is completely free, and students do not need insurance to access services. To receive a license, email [email protected] with your email and UV ID number.

Frequently Asked Questions

Who Can Use TimelyCare?

Any student attending Utah Valley University is eligible. This includes online students! During the time a student uses TimelyCare for therapy, they will be taken off the individual Student Health Services therapy waitlists while they are receiving therapy at TimelyCare. However, the student can use other SHS resources.  Please contact SHS at 801-863-8876  if you have questions regarding services.

What Services Are Available?

Currently, the following TmelyCare services are offered:

  • TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
  • Scheduled Counseling: Choose the day, time, and mental health provider that best works for you. (9 visits per year)
  • Health Coaching: Develop healthy lifestyle behaviors, including nutrition, sleep habits, time management, and mindfulness.
  • Self-Care Content: Click the Self-Care or the Browse button within TimelyCare for guided self-care content including yoga and meditation sessions, as well as a variety of health and well-being topics. 

How Can Students Access TimelyCare?


UVU students will need to receive access to TimelyCare by emailing with the student’s name and UV ID number. Students will be sent an email from the Dean of Students office once access has been granted. Once access is received, download the app via Apple Store or Google Play or visit and get started!

How Convenient Is TimelyCare?

TimelyCare allows UVU students to access the help they need 24/7. This allows students to get help on their time without having to move their schedules around to accommodate business hours.

Do the Providers Understand Cultural Competency?

The providers are culturally competent in their practices. TimelyCare providers come from a variety of cultural backgrounds. Additionally, many providers have experience with the LGBTQ+ population, speak other languages, and come from a variety of religious backgrounds.

How Much Does a Visit Cost?

Nothing—it’s free to all UVU students!

Do I Need Insurance to Access TimelyCare?


How do I select a provider for therapy through TimelyCare? 

The best way to select a provider for a scheduled counseling session is to review the provider's bio, which will include their gender, ethnicity, languages spoken, areas of focus, and a more in-depth bio on their profile. You can find a therapist that fits your needs.

How long is my license valid for?

The scheduled counseling sessions reset each year, August 1-July 31.  The reset date is August 1st of every year. So, each student will have 6 free visits between August 1 - July 31 each year. 

What if I want to have more than 9 therapy sessions in one year?

For scheduled counseling visits exceeding 9 sessions, the student fee is $79 per session. The transaction is between the student and TimelyCare. 

Is TimelyCare Secure?

TimelyCare is safe and secure. The platform is HIPAA-compliant and follows campus-specific protocols to facilitate care.

What if I can't get an appointment when I need it?

TimelyCare's counseling providers will be displayed in the order of the earliest appointment time. You should be able to book your first visit within a week, and we would recommend working with your provider to book follow up visits at the end of your sessions while on the call. If you are unable to find a visit time that works, you can call TimelyCare's 24/7 support team at 833-484-6359 or send a message through the "Need Help" button within the platform.

What if I am a senior and graduating, will I still have access?

Graduating students will have access to TimelyCare until July 31, 2024, and then they will not be able to log into their account. Please be sure to download any needed previous visit information from the Messages tab within the TimelyCare platform. If you need help finding a new resource, please bring that up with your current provider or reach out to TimelyCare's support team at 833-484-6359.

Watch this short video to learn more about TimelyCare.

Mental health is vital to student success and an important part of your overall well-being. Throughout your time in higher education, you may face a variety of challenges, obstacles, and pressures that make it difficult to navigate your daily life, let alone reach your academic goals. If you are struggling with your mental health, know that you do not have to navigate these challenges alone. UVU provides resources, support, and services to address mental health at every level. Explore the Mental Health website to access all the well-being resources available for students.