What We Do

As soon as visitors and employees enter the Utah Valley University facilities lobby, they are greeted by the friendly smiles of our receptionists. These receptionists are responsible for creating a warm and welcoming environment for everyone who enters the facility.

Our receptionists sit behind a desk in the front lobby, where they answer phones, greet visitors, and assist anyone who needs help with anything related to facilities and maintenance. They are knowledgeable about the building automation system and can easily make room temperature changes as needed.

One of the primary responsibilities of the receptionist is to process maintenance work orders. When a maintenance issue arises, such as room temperature adjustments or a leaky faucet, the receptionist is the first point of contact. They gather information about the problem and create a work order to ensure that the maintenance team is aware of the issue and can address it in a timely manner.

In addition to processing work orders, the receptionist also assists the locksmiths with campus key assignments and building access permissions. This involves managing a complex system of keys and locks to ensure that only authorized individuals have access to specific areas of the building.

Our receptionists also provide clerical support to facilities and maintenance personnel. This includes tasks such as filing, data entry, and general administrative duties. They work closely with the maintenance and facilities staff to complete all projects as assigned, ensuring that everything runs smoothly and efficiently.

Overall, the facilities receptionist plays a vital role in the operation of the Utah Valley University Physical Plant. They are the first point of contact for visitors and employees, and they work tirelessly behind the scenes to ensure that everything runs smoothly. Their attention to detail, friendly demeanor, and organizational skills are essential to the success of the facility.


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A photo of an admin smiling while sittting at a deskA photo of an admin smiling while sittting at a desk

Administration Costs & Billing

The Central Plant Administration department is state funded to maintain and operate campus facilities as originally constructed and will perform routine maintenance at their own expense. The Central Plant Preventative Maintenance team may provide work beyond the scope of routine maintenance at the expense of the requesting department and pending approval. These requests are considered billable services and are outlined in the table below.

Campus Services bills monthly for services performed through Service Requests and for any work orders that are completed for services outside of state funded services.

NOTE: A Service Request form must be submitted for all work that is considered a billable service.


Request for work

Administration State Funded Services

Examples include but not limited to

  • Ensures proper directional air flow for all Campus research buildings and labs
  • Installs, repairs and maintains all refrigeration equipment on Campus, including environmental rooms
  • Maintains accurate refrigerant recordkeeping of the proper handling and usage of refrigerant to ensure compliance for EPA filing, and retrofits CFC refrigerants to environmentally friendly HFC refrigerants
  • Maintains all fume hoods on Campus
  • Operates and maintains extensive building automation networks across Campus
  • Serves as Direct Digital Control specialists to aid in comfort-cooling and tight temperature control for labs and critical areas
  • Services and maintains all building exhaust systems to ensure safe and efficient building operations
  • Services and maintains all heating, ventilation and air conditioning (HVAC) systems to ensure safe and efficient building operation
  • Tests and maintains critical air flow and temperature alarms for all labs and facilities

Billable Services

Examples include but not limited to

  • HVAC requests for additional heating and cooling equipment out of want rather than necessity
  • Additional diffusers or diffuser modifications
  • Relocating wall sensors to accommodate office staffing and furniture location changes
  • Department-owned equipment installation
  • Temporary heating and cooling installation
  • Maintenance and repair of departmental equipment and appliances

Our Team

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