What We Do

As visitors and employees enter the Utah Valley University Facilities lobby, they are welcomed by our receptionists, who create a friendly and professional first impression. Located at the front desk, receptionists answer phones, greet guests, assist with facilities-related questions, and help manage building needs such as room temperature adjustments through the building automation system.

Receptionists also serve as the first point of contact for maintenance requests. They gather information about issues, create work orders, and ensure the maintenance team can respond promptly. In addition, they assist with campus key assignments and building access permissions, while providing clerical and administrative support to facilities and maintenance staff. Through their organization, attention to detail, and welcoming attitude, receptionists play an essential role in keeping the Physical Plant running smoothly and efficiently.

Women sitting at desk smiling

Administration Costs & Billing

The Central Plant Administration department is state funded to maintain and operate campus facilities as originally constructed and will perform routine maintenance at their own expense. The Central Plant Preventative Maintenance team may provide work beyond the scope of routine maintenance at the expense of the requesting department and pending approval. 

Campus Services bills monthly for services performed through Service Requests and for any work orders that are completed for services outside of routine maintenance services.

NOTE: A Service Request form must be submitted for all work that is considered a billable service.

Submit a Request

Routine Maintenance Services


Examples include but not limited to

  • Ensures proper directional air flow for all Campus research buildings and labs
  • Installs, repairs and maintains all refrigeration equipment on Campus, including environmental rooms
  • Maintains accurate refrigerant record keeping of the proper handling and usage of refrigerant to ensure compliance for EPA filing, and retrofits CFC refrigerants to environmentally friendly HFC refrigerants
  • Maintains all fume hoods on Campus
  • Operates and maintains extensive building automation networks across Campus
  • Serves as Direct Digital Control specialists to aid in comfort-cooling and tight temperature control for labs and critical areas
  • Services and maintains all building exhaust systems to ensure safe and efficient building operations
  • Services and maintains all heating, ventilation and air conditioning (HVAC) systems to ensure safe and efficient building operation
  • Tests and maintains critical air flow and temperature alarms for all labs and facilities

AC unit attached to building

HVAC pipes covered in insulation tape

Billable Services


Examples include but not limited to

  • HVAC requests for additional heating and cooling equipment out of want rather than necessity
  • Additional diffusers or diffuser modifications
  • Relocating wall sensors to accommodate office staffing and furniture location changes
  • Department-owned equipment installation
  • Temporary heating and cooling installation
  • Maintenance and repair of departmental equipment and appliances