Why can’t you do my work request “right away” when it will only take 5 minutes?
o We have a lot of work requests coming in at any given time, and we have limited staff available. Rest assured, we strive to get every work request completed in a timely manner.
How do I find the status of a work request?
You may only check the status of a work request that was submitted with your own email. To find the status, go to our “Submit a Work Request” page, scroll down, and click the button that says, “Check Work Request You’ve Submitted”. Type in the email you used to submit the work request, and you will receive a link to check all the work requests you’ve submitted.
Alternatively, if you still have the confirmation email, you may click “View Work Request” on that email and it will take you directly to the task so you may be able to view and/or submit comments onto the work request.
How are work and service requests prioritized?
If it’s an emergency, those work and service requests take priority. Otherwise, work requests and service requests are filled depending on available supplies, and are on a first-come, first-serve basis.
What’s the response time for work requests?
Low Priority: 24-72 hrs
Medium Priority: under 24 hrs
High Priority: under 2 hrs
What’s the difference between a work request and a service request?
Work requests are routine maintenance and repair services provided at no cost to departments. They include temperature adjustments, custodial work, and repairs to plumbing, lighting, and electrical systems. Structural maintenance such as painting and work on walls, floors, windows, doors, and exterior areas like roads and parking lots are also covered.
Service requests are required for any work beyond routine maintenance and typically involve a cost to the requesting department. Examples include cosmetic changes (such as accent walls), installing personal items in offices (e.g. whiteboards, bulletin boards, cabinets, etc.) adding proximity locks to doors, hanging non-personal items on walls, servicing departmental equipment not covered by general facilities maintenance.
How do I submit a service request?
Fill out this form to submit a service request.
What does the process look like after I submit a service request?
Once you submit this form for a service request, it will then be reviewed by our team and a quote for the project will be provided. It will then go to the respective department’s index approver for approval for funds to be used for the service request. Once that approval is given, you should receive a response from our team regarding the start of the request within 24 hours.
How long can I expect a response after I submit a service request?
Responses for service requests largely vary based on the scale of the request and when approval is given by the index approver, and can take anywhere between 24 hours and 2 weeks. If you haven’t seen anything move on your service request after 2 weeks, reach out to Facilities and we’ll be able to find the current status for you.
What’s the difference between a project and a service request?
A project tends to be a request that requires much more time, money, and labor compared to a service request. Often, we need to subcontract work out with a project rather than complete it in-house. A service request, however, usually requires less time and money, and we often can complete it using in-house labor.
What do I do if I need some maintenance done on one of the houses on campus?
Go ahead and submit a work request and we will get it taken care of! Note that the grounds crew takes care of custodial work done in the houses, but the rest of the maintenance should be done by our regular crews.
Who does office signage?
Facilities is responsible for the oversight and management of campus wayfinding, room numbering, and safety signage systems. These systems are professionally designed and implemented in accordance with established standards and regulatory requirements, with multiple operational and compliance factors taken into consideration. If you have questions regarding any of these systems, please contact [email protected] for review and guidance.
What are the parameters of painting an accent wall?
Click here to see the list of approved paint colors for accent walls. An office may receive one accent wall with one color.
Who is responsible for funding painting requests?
It depends on whether it’s a simple touch-up or if we are adding an accent wall. For patching and touch-ups, it’s covered as a work request, which means the department will not be charged for it. If we are adding an accent wall, however, it will be charged as a service request to the department.
How much damage to a wall constitutes a work order?
If there is obvious physical damage, submit a work order.
How long does it take to paint an accent wall?
An accent wall takes approximately 3 days to paint and dry.
What do I need to do to prepare for an accent wall to be painted in my office?
View our preparation checklist
What should I do for an emergency (flood, severe leaks, power outage, etc.)?
During business hours, call 801-863-8130 to report the issue, as well as submit a work request. Outside of work hours, call campus police.
Who takes care of fire alarms?
o Our Fire Marshall takes care of fire alarms and other fire-related assets such as fire panels and overhead sprinkler systems.
What do I do if I need help moving stuff?
Submit a move request with our technicians and they will be happy to help you.
How much does a Move Request cost?
Move Requests typically cost $45.00 per hour per technician needed to complete the move. Once you submit a move request, a quote will be sent to you to estimate the total cost of the move, evaluated on amount of labor and time needed.
Can I move office furniture myself, or do I need to request that?
You are more than welcome to move office furniture on your own.
How do I request event set-ups and clean-ups after an event?
Event Services covers all set-up and clean-ups as part of their service.
What is my office cleaning schedule?
Trash will be picked up every Thursday or Friday from offices, and Thurs/Fri for trash, also empty trash outside door on M/W; vacuuming should happen sometime between Monday and Thursday each week.
Why isn’t my office trash/vacuumed every day?
In order to be more efficient with the resources we have available, we are focusing more on public and high traffic areas. As a result, we only enter offices to empty trash and vacuum once a week.
What do I do if I need help moving stuff?
Fill out a move request and our movers will reach out to you.
How do I request custodial to clean my office to have its trash removed and/or be vacuumed? Can I ask for this to be changed to daily?
o Due to hiring and budget constraints, we are not able to regularly take out the trash in or vacuum offices more than once a week. You can, however, put in a work request for a one-time, off-schedule pickup as needed. You can also put your trash in the hallway and it should be picked up by our custodians on their route.
Why aren’t classrooms/labs/stairs vacuumed and/or mopped daily?
o In order to be more efficient with the resources we have available, we focus our work on public and high-traffic areas. With this in mind, floor care done by our custodial specialist s has been put onto a rotation for vacuuming and mopping.
What is the recycling pick-up schedule?
Due to the transient nature of our student employees’ schedules, pick-up schedules regularly change and are modified at any point in a given semester. We generally try to get recycling picked up at least once a week.
Why isn’t recycling picked up daily?
While we would like to make sure that recycling is checked daily, due to time and budget constraints, we are currently not able to make that a reality.
How can I get my recycling picked up from my office?
Submit a work request or put the recycling bin outside your office door to have it picked up.
How do I borrow equipment (ladder, totes, etc.)?
Please reach out to the manager of facilities services on Microsoft Teams and we will be able to assist you!
How can I request for my office carpet to be cleaned?
Office carpets are scheduled to be deep cleaned once a year. If you want additional deep-cleaning services, please fill out a service request form and we will be happy to fulfill that request.
How often are restrooms cleaned?
Restrooms are cleaned once per day. If a restroom needs special attention, please scan the QR Code in the restroom and fill out the form with as much detail as possible.
The QR Code is damaged/missing in a restroom that needs attention. Who do I contact to fix the issue in the restroom and notify of the missing/damaged QR Code?
Please fill out a work request for the restroom and mention the QR Code is damaged or missing.
How do I request my hard floor to be refinished?
Fill out a service request and our technicians will contact you with more information.
I lost one of my belongings on campus and think a custodian may have picked it up. What do I do?
Our custodians are instructed to deliver all lost items to Campus Connection within 24 hours of them being lost. If it still hasn’t shown up after that 24-hour period, please contact 801-863-8130 and we will be able to direct you to our custodial team to double-check if we have it.
I think a custodian broke/stole something from my office; who do I contact about this?
Reach out to the custodial manager to file a complaint.
How do I get the clock fixed on campus?
Submit a work request, using the option, “Custodial” for the section, “Which facilities team is best suited for this task?”
My office lights aren’t working. What do I do?
Sometimes the light switch goes off automatically to save electricity, so press the button on the switch to see if it turns on. If it doesn’t turn on, submit a work request.
My appliances aren’t working; what do I do?
Facilities are not responsible for appliances. If the appliance itself is acting up or not working, reach out to your department to solve the issue. If it seems more like it’s a tripped breaker and not the appliance itself, submit a work request.
What do I do if my lights are too bright or too dim?
Put in a work request and we will be able to take a look and see what we can do.
How do I get the color of my lights changed so it’s not as harsh?
Submit a service request and we’ll reach out to you to evaluate what can be done.
There’s a problem with the elevator; what do I do?
Submit a work request using the “Other/Unsure” option for the question, “Which facilities team is best suited for this task?” Elevators are maintained by a third party and not by our electricians.
I forgot my keys or accidentally locked myself out of my office. What do I do?
Contact your department key admin and they should be able to assist you. If your department key admin is unavailable, reach out to campus police by calling 801-863-5555.
My classroom is locked; what do I do?
Call Facilities at 801-863-8130 and we’ll be able to get someone down there to unlock it for you.
How do I request keys or proximity access to an area?
o Reach out to your department key admin and they will be able to submit a request for you.
Where do I go to pick up keys?
Keys can be picked up at the lock shop, just west of the Facilities Complex (936 S 400 W Orem) on campus. The lock shop is highlighted below:
I’m moving departments; what do I do with my keys/proximity access?
Turn your keys in to your former department key admin and they should be able to do a key transfer and remove any proximity access you don’t need anymore for you. Once you’ve moved to your new department, make sure you reach out to your new department key admin to request any new access you may need.
My proximity access isn’t working the way it should; what should I do?
Make a work request with your UVID in the description and describe the issue.
I have a key that I don’t know what it goes to; how do I find out?
Contact your department key admin and they will be able to assist you.
What do the plumbers take care of on campus?
Plumbers are responsible for basically anything that originally came with the building, including toilets, sewage, drinking fountains, faucets, etc. Any appliances hooked up later (dishwashers, ice machines, lab equipment not built into the building originally) are managed by its respective department.
How do I know if the bathroom is flooding or if it’s just a leak?
A flood is when the water is actively coming out of the room and into the hallway. If a room is flooding, call 801-863-8130 to report the issue if during business hours, as well as submit a work request. Outside of work hours, call campus police.
How do I request a furniture layout for a room?
Submit a work request.
Second Region (Section 5)
Third Region (Section 5)
