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Campus Services DOES NOT repair roof leaks. The Utah State Division of Facilities
and Construction Management (DFCM) is responsible for all roof repairs on State owned
buildings. If you see a roof leak, please report this to Facilities and we will submit
a ticket for DFCM to inspect and make any necessary repairs. Please keep in mind that
we are on their schedule.
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Why would a Facilities worker come into my office when I did not submit a work order?
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There are several reasons this may happen: preventive maintenance inspection, utilities
located above your ceiling, damage to the floor above, etc.
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Why can’t you do my work request “right away” when it will only take 5 minutes?
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We receive dozens of requests like these every day. To maintain control of the workload,
all work requests must be prioritized and scheduled. Note: Any request for work left
on voice mail after 5:30 pm or emailed over the weekend, will be submitted the next
working day. If the request is an emergency, please contact UVU Police at 801- 863-5555
and they will notify the respective maintenance personnel.
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How do I find the status of a work order?
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Simply call Facilities at 801-863-8130 and request information about the work order
you submitted. If you were emailed a work order number, please give that number as
it will help in finding your request
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How are requests prioritized?
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Facilities continually has around 200 open work orders and requests and we do our
best to respond to everyone’s as quick as possible, but please understand that some
requests have a higher priority than others. We prioritize requests based on: I. Safety
and/or the potential to cause immediate damage to property II. How it directly impacts
students III. How it effects faculty and staff IV. Need vs. want
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What should I do for an Emergency (flooding, sever leaks, power outage, etc.)?
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If an emergency occurs during business hours (Monday – Friday, 7 a.m. – 5:30 p.m.)
that requires immediate assistance, call 801-863-8130. A Facilities Administrator
will dispatch a technician to your area. If an emergency occurs outside of business
hours, contact Utah Valley University Police Dispatch at 801-863-5555
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What is the difference between a Work Order and a Service Request?
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A Work Order is generally completed for maintenance/repair of original building and
systems including heating, air conditioning, ventilating, electrical, plumbing, structure,
equipment installed as integral parts of the building, maintenance and repair of walks,
lawns, trees and shrubs in general fund supported areas. A Service Request is generally
completed for departmental equipment, installation of items such as white boards,
office accessories, fabrication of shelves and equipment, moving furniture, custodial
services requested outside of the schedule such as waxing a floor, or special trash
collection.
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Where do I find a Service Request?
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I am planning a move. How do I request support?
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Please fill out and submit a Service Request form. Facilities Services will then contact
you to
coordinate a moving date.
Note: Please make sure to submit your Service Request 10 days prior to move. Also
make sure to
empty all desk drawers and shelves before we arrive for the scheduled move.
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Can I move office furniture myself?
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Yes you can! |
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Who is responsible for event set-ups and cleaning?
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Custodial is NOT responsible for event set-ups and cleaning. The Events Services staff
is responsible
and can be found at: https://www.uvu.edu/eventservices/
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Whom do I contact to request installation of a white board, bulletin board, or cork
board?
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Please fill out and submit a Service Request form. |
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I need my office walls painted. Does Facilities pay for this?
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Facilities will cover the cost of painting IF it is needed due to age or damage outside
of an occupant’s
control. Paint should typically last 10 years. If the room needs patched and painted
because the
previous occupant hung multiple accessories on the wall, the requesting department
will cover the
cost. If you would like an accent wall, the requesting department will cover the cost.
Note: For painting requests outside of routine painting, please submit a Service Request
form.
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How long until the painters will arrive for my request?
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Painting requests are scheduled in advance. All requests go into our schedule in the
order it was
received as well as the schedule of our own routine painting. Higher profile areas
such as hallways,
classrooms, and public spaces are considered a higher priority than offices.
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What do I need to know before painting begins?
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When we paint in an office, expect 2 to 3 days of down time. The painters will have
several other
requests that they are working on while they are working on your office. They will
not be in your office
all day every day. While your office is in “dry time” they will be elsewhere working
on other requests.
We will do our best to protect everything from damage, but the occupant is ultimately
responsible for
the items in their office and they need to remove or protect any and all personal
items. All file cabinets
need to be emptied in order for the painters to move them out of the office.
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My office lights aren’t working?
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Before you contact Facilities please activate the control switch. Offices with occupancy
sensors still
have a switch (button) that can be pushed to turn the lights on and off. Sometimes
these switches get
pushed by accident which causes the lights to turn off and will need to be activated
again.
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My appliances aren’t working?
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If you find that one or more of your appliances are not working, please check the
power strip before
contacting Facilities.
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My lights are too bright or too dim??
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Lights are installed according to industry and UVU standards, which includes the brightness
of lights.
Any requests for lights that fall outside of these standards must go through the proper
approval
channels. If you feel that lights are causing headaches or other medical issues, please
work with
Human Resources as it is required to submit a signed statement by a Utah licensed
physician
verifying that the medical related condition requires facility alterations and what
alterations are
recommended.
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I’ve locked my keys in my office or I forgot my keys. What do I do?
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If it’s during normal business hours (Monday through Friday 7:00 am – 5:30 pm) please
contact
Facilities. If it is outside of these hours, please contact UVU Police at 801-863-5555.
If the Police have
to call out a Campus Services personnel, your department will cover the cost.
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Contact UVU Specialty Printing at 801-863-6853 |
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How do I acquire keys I need for work?
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