Merchant Services

New Merchants

The Payment Card and Merchant Services department, under the direction of Finance and Business Services, works with UVU’s departments and Schools to help them accept credit card payments on behalf of the institution. Credit card payments may be taken in person, online, by mail, or by telephone. Before a UVU department or “merchant” can accept and process credit cards, the department must have a merchant ID. Please contact Mike Jones  to get a valid merchant ID. Each merchant must follow all compliance requirements, security standards, and policies established by the acquiring bank, the PCI Security Standards Council, and Utah Valley University.

Each merchant is responsible for all credit card fees and payment system equipment associated with acceptance of credit cards.  The credit card (interchange) rates are based on the type of card (AMEX, MC/Visa or Discover) utilized for the transaction.

  • MasterCard and Visa interchange rates are based on the type of credit card used (i.e. government, business purchasing card, international, rewards).
  • Discover and American Express have an established flat rate for the University.

When pricing goods and services, it is good practice to consider the following:

  • Build in 5% (estimate) for cost of acceptance of debit/credit cards, PLUS...
  • Any applicable sales tax

Acceptance Methods

  • Point of Sale Swipe Desktop Terminal: Face to face, mail and phone order transactions
  • E-Commerce: Collecting, processing and authorizing credit card transactions through an authorization gateway

Third party vendors who control and maintain the e-commerce process on behalf of the department (e.g. hosted shopping carts and applications)

Establishing a Merchant Account

To establish a merchant account, the department must complete a merchant application and email it to Mike Jones at [email protected].

If you have any questions or need more information, please contact Merchant Services at (801) 863 - 8291.

Creating an E-Commerce Website

To create an online payment site that uses the TouchNet payment gateway, please contact Shawna Taylor at [email protected]. You will be required to complete a request form signed by the head of your department before an online site can be approved and created.

Training

To access training modules on PCI Security, TouchNet and Clover Payment Systems, please contact Shawna Taylor  or TaNaya Harris

Forms:

If you need access to manage your online payment site through TouchNet Marketplace, please contact Shawna Taylor or TaNaya Harris

FAQs

I am hosting an event and I need to take credit card payments in person at the door. Can I get a credit card machine to use temporarily?

Yes. Contact Mike Jones or Shawna Taylor. We will ask you some questions about the event such as where it will be held and what index will be used for deposits.

I am upgrading my department’s credit card machines. What do I need to do to dispose of my old machines?

Contact Shawna Taylor in the PCI Compliance office. She will help you securely dispose of the old equipment.

I created a free event using Eventbrite, but I need to change it to accept a fee. Can I use Eventbrite to accept credit cards?

No. Eventbrite is not an authorized payment acceptance solution. Contact Shawna Taylor to set up your event in an approved system.

What kind of records/documents do I need to keep for audit purposes?

Campus merchants have responsibilities to the PCI committee in order for the University to maintain PCI compliance. Below references a list of items that are to be completed and provided by the designated point of contact for each merchant to the PCI Committee on an annual basis.

  • Maintain Inspection Log of all Payment Card Processing Equipment
  • Maintain inventory of all devices, workstations, laptops used for inputting cardholder data
    • Make/Model
    • Serial Number
    • Description of Use/Purpose
  • Maintain list of all software/websites/applications used for payment card acceptance in your department
  • Payment Card Handling/Authorization Data Flow Diagram
  • Documented training of all staff members involved with accepting or handling payment cards upon hire, and annually there after
  • Documented staff acknowledgements of Payment Card Security Policy