In partnership with TimelyCare, Utah Valley University has FREE, 24/7 access to remote mental health services. TimelyCare is a virtual health and well-being platform is designed for college students and offers health coaching, scheduled counseling, chatline support, and more. Your mental health is crucial to your success in and out of the classroom, and with TimelyCare, you can access care on a flexible schedule that fits your needs.
TimelyCare is completely free, and students do not need insurance to access services. To receive a license, email [email protected] with your email and UV ID number.
82% of UVU students who sought help through TimelyCare Counseling services reported mental health improvements.
Scheduled Counseling services are appointments with counselors who are licensed. When
scheduling, you can select the day and time that fits best with your schedule, along
with the provider of your choice. 6 sessions per year (August 1 - July 31).
Common reasons for a visit include: anxiety, depression, substance abuse, trauma,
stress, relationship issues, and more.
Health Coaching is a scheduled service that allows you to select a coach of your choice
to support you in developing motivation, goals, skills, and strategies to create lasting
change for improved health and well-being. Unlimited visits that last between 25-30
minutes.
Common Health Coaching topics include nutrition, exercise, sleep, stress, time management,
and more.
TalkNow is 24/7 on-demand access to mental health support and emotional support by
mental health professionals. Unlimited visits.
When you’re ready to talk, tap “TalkNow” and you'll be connected with someone to help
you manage stress, navigate social or relationship problems, or simply cope with academic
challenges. Whatever you need to talk about, a professional will be there to listen.
Evidence-based videos, guided activities, podcast episodes, and short wellness journeys
that help you manage stress, build healthy habits, and take meaningful steps toward
feeling better anytime.
Any student attending Utah Valley University is eligible. This includes online students and graduate students! During the time a student uses TimelyCare for therapy, they will be taken off the individual Student Health Services therapy waitlists while they are receiving therapy at TimelyCare. However, the student can use other SHS resources. Please contact SHS at 801-863-8876 if you have questions regarding services.
Currently, the following TmelyCare services are offered:
UVU students will need to receive access to TimelyCare by emailing [email protected] with the student’s name and UV ID number. Students will be sent an email from the Dean of Students office once access has been granted. Once access is received, download the app via Apple Store or Google Play or visit timelycare.com/uvu and get started!
The providers are culturally competent in their practices. TimelyCare providers come from a variety of cultural backgrounds. Additionally, many providers have experience with the LGBTQ+ population, speak other languages, and come from a variety of religious backgrounds.
Nothing—it’s free to all UVU students!
No.
The best way to select a provider for a scheduled counseling session is to review the provider's bio, which will include their gender, ethnicity, languages spoken, areas of focus, and a more in-depth bio on their profile. You can find a therapist that fits your needs.
The scheduled counseling sessions reset each year, August 1-July 31. The reset date is August 1st of every year. So, each student will have 6 free visits between August 1 - July 31 each year.
For scheduled counseling visits exceeding 6 sessions, the student fee is $79 per session. The transaction is between the student and TimelyCare.
TimelyCare is safe and secure. The platform is HIPAA-compliant and follows campus-specific protocols to facilitate care.
TimelyCare's counseling providers will be displayed in the order of the earliest appointment time. You should be able to book your first visit within a week, and we would recommend working with your provider to book follow up visits at the end of your sessions while on the call. If you are unable to find a visit time that works, you can call TimelyCare's 24/7 support team at 833-484-6359 or send a message through the "Need Help" button within the platform.
Graduating students will have access to TimelyCare until July 31 each year, and then they will not be able to log into their account. Please be sure to download any needed previous visit information from the Messages tab within the TimelyCare platform. If you need help finding a new resource, please bring that up with your current provider or reach out to TimelyCare's support team at 833-484-6359.
Mental health is vital to student success and an important part of your overall well-being. Throughout your time in higher education, you may face a variety of challenges, obstacles, and pressures that make it difficult to navigate your daily life, let alone reach your academic goals. If you are struggling with your mental health, know that you do not have to navigate these challenges alone. UVU provides resources, support, and services to address mental health at every level. Explore the Mental Health website to access all the well-being resources available for students.
