Breakout Session Schedule

  Check your registration e-mail for your personal schedule.

10:00am-11:00pm

Room Title (click for description) Presenters
SC 206 a Quality Service: The Disney Way Joe Belnap
SC 206 b PERMA Model of Well-Being Lisa Williamson
SC 206 c Fall Asleep Faster and Sleep Deeper Christopher Cardenas
SC 206 g&h The Ins and Outs of Coming Out Seth Larson
SC 208 Byte Size Basics: Keeping up with the Digital Landscape Martin Overly
SC 2013 a Humor To Create Positive Experiences Julia Escobar
SC 213 b Accessible Technology Chelsea Peahl
Center Stage What we learn about leadership from some of the best at developing talent Todd Nebeker
Regan Theater UVU's SharePoint and OneDrive Brett McKeachnie

11:10am-12:10pm

Room Title (click for description) Presenters
SC 206 a The Time Imperative: Efficiency vs. Effectiveness Joe Belnap
SC 206 b Generative AI & Predictive AI Karl Green
SC 206 c Flipping Second Hand Items for Profit Cody Cheney & Lisa Williamson
SC 206 g&h Rasha Qudisat and the Campus Climate Committee Rasha Qudisat
SC 208 Benefits of SharePoint and/or Microsoft Planner Hannah Emanuele
SC 2013 a Effective Mass Email Communication Isaac Makin
SC 213 b Introduction to Hand Embroidery Marissa King
Center Stage Explore AI's Role in Sustaining Career Relevance and Progress Alice Meredith
Ragan Theater Maximizing Efficiency: Adopting PARA for Digital Organization Brett McKeachnie
SL Demo Kitchen Making Sugar Cookies Julie Rider

1:30pm-2:30pm

Room Title (click for description) Presenters
SC 206 a Tips and Tricks from 25 Years of Computer Training Keenan Adcock
SC 206 b Humor in the workplace Chel Huriavi
SC 206 c Utilizing the Practice of Experience Mapping Marie Squyres
SC 206 g&h Create memorable, magical experiences at Disneyland Celestia Frei & Mallory Snyder
SC 208 Office of Institutional Engagement and Effectiveness Julia Escobar
SC 2013 a Compassion Fatigue and Secondary Trauma: Part 1 Amber McGuire
SC 213 b Improve Your Path: A Group Coaching Journey to Problem Solving Giovana Alisa
Center Stage Elevate Your Personal Brand Jody Birch
RL 142 (Lockhart Arena) Create a positive experience by playing volleyball Samuelu Atoa

2:40pm-3:40pm

Room Title (click for description) Presenters
SC 206 a How to Stay Fit, Healthy, and Happy @ Almost Any Age Keenan Adcock
SC 206 b Magic of Generative AI Angela Beatie
SC 206 c How does a company create an authentic and persuasive message Amy Ewell
SC 206 g&h Fundamental Financial Principle Jennifer Collard
SC 208 Gardening Basics Boston Swan
SC 2013 a Compassion Fatigue and Secondary Trauma: Part 2 Amber McGuire
SC 213 b Positively Navigating Chaos Alison Jensen
Center Stage Pluralsight Robert Murdock

  

Quality Service: The Disney Way

Joe Belnap

Discover Why Delivering Exceptional Customer Service is All in the Details.

Excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, so we can exceed their expectations. When an organization puts the customer at its core empowering its people and unifying its processes’ outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as make recommendations to others.

Learn How To:

  • • Assess and improve your organization's commitment to quality service.
  • • Differentiate and elevate your service to become a provider of choice.
  • • Design standards for quality service and create a consistent service experience.
  • • Gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations.

PERMA Model of Well-Being

Lisa Williamson

An engaging and interactive presentation on the PERMA Model of Well-Being from the field of Positive Psychology. Attendees will learn evidence-based practices to identify sources of authentic happiness and boost well-being.

Fall Asleep Faster and Sleep Deeper

Christopher Cardenas

The title of my presentation will be "Fall Asleep Faster and Sleep Deeper." Ever since my undergrad in psychology I have always been fascinated with the phenomenon of sleep, and I have a stringent sleep routine with tips and tricks that are psychologically-backed. I would love to present interesting research studies on sleep, how people can build their own sleep routine, and share my own routine. We can have some pair and share, group discussions, and even a little cognitive activity to measure people's cognitive ability in the room based on how many hours of sleep everyone got the night before.

The Ins and Outs of Coming Out

Seth Larson

"The Ins and Outs of Coming Out." This presentation is about making a "coming out" moment as positive as possible for the queer individual AND the person to whom they are coming out. I will use a collection of stories, video clips, and social science statistics (with both humor and gravity) to illustrate what a successful "coming out" can look like. I will also address concerns that both religious and non-religious individuals might encounter both during and after a "coming out." The group will also do some short role-plays and engage in a small game to conclude.

Byte Size Basics: Keeping up with the Digital Landscape

Martin Overly

"Byte Size Basics: Keeping up with the Digital Landscape" Why is my computer running slowly? What do I look for when buying a computer? Why is my browser acting up? There are some of us who mostly rely on technology for basic tasks but don't have the confidence or interest to sharpen our skills. This presentation will address basic technology principles including some tips and tricks that can help you own your digital life.

Humor To Create Positive Experiences

Julia Escobar

Picture this: you are scrolling through social media and see a funny picture or video and immediately want to share it with a coworker because it is so relatable and applies exactly to a current situation in a hilarious way. Humor is a great way to create positive experiences whether team building with coworkers, putting some punch into your presentations, posting on your office door, or increasing. I want to get employees more familiar with memes, empower them to feel confident to create their own memes, and share a few laughs together.

Accessible Technology

Chelsea Peahl

Embark on an electrifying odyssey into the realm of accessible technology with us! This isn’t your run-of-the-mill workshop; it's a vibrant celebration of innovation and inclusivity. Imagine a world where every document is a golden key to new possibilities, transforming mundane tasks into acts of joy and connection. We're not just aiming for compliance; we're sparking a revolution of empathy and action. Join us for a hands-on adventure that promises to be as enlightening as it is entertaining. Bring your curiosity, and your questions, and let's laugh and learn together as we forge a digital landscape that’s not only accessible--but also enjoyable to navigate. As we sail into the digital future, let’s ensure our virtual spaces mirror the rich diversity of our university community. This workshop aims to be a festival of shared wisdom, where learning meets laughter and every interaction with technology becomes a delightful experience. With expert insights, interactive activities, and a sprinkle of humor, we’re setting the stage for a session brimming with aha moments. Ready to challenge the status quo? Join us to gain not just new skills but a renewed sense of purpose, as we collectively strive to Engage, Include, and Achieve. Together, we’ll craft a digital domain that’s not just accessible but also engaging and enriching for all. There’s a place for you here’s set new standards of accessibility and celebrate the spirit of our university. (Bring your own computer).

What we learn about leadership from some of the best at developing talent

Todd Nebeker

The parable of the farmer: What we learn about leadership from some of the best at developing talent. I have interviewed 10-15 university presidents/chancellors who excel at developing their staffers to become presidents themselves. This presentation will examine common traits and themes and explore leadership lessons that can be learned. The presentation is geared towards anyone currently in, or who aspires to, a leadership role.

UVU's SharePoint and OneDrive

Brett McKeachnie

Are you tired of the hassle of scattered files across devices and cloud platforms, making it challenging to find what you need and share securely with your team? Join us as we dive into how UVU's SharePoint and OneDrive environment can transform your file storage and sharing into seamless, organized, and collaborative experiences, leading to increased productivity and satisfaction in your work processes!

UVU's SharePoint and OneDrive

Brett McKeachnie

Are you tired of the hassle of scattered files across devices and cloud platforms, making it challenging to find what you need and share securely with your team? Join us as we dive into how UVU's SharePoint and OneDrive environment can transform your file storage and sharing into seamless, organized, and collaborative experiences, leading to increased productivity and satisfaction in your work processes!

The Time Imperative: Efficiency vs. Effectiveness

Joe Belnap

Don't you wish you could make time stand still to get more done? According to Peter Drucker, time is the scarcest resource available, yet everyone is allotted the same amount each and every day without exception. So why do we always feel like there’s never enough? Money can be earned back, however time once gone is gone. Time cannot be controlled; it is what it is. Time Management is more about how to be than what to do. It’s about how we use our time; topics covered:

  • • Being Present
  • • Goals & Activities
  • • Calendaring & Scheduling
  • • Staying Effective
  • • Avoiding or Overcoming Barriers
  • • Self-Betrayal & Self-Deception
  • This course is designed to give you the skills to make the most of your time by using time as a tool. It will teach you the importance of quantity and quality allowing you to not only live the years of your life, but also bring more life into your years.

Generative AI & Predictive AI

Karl Green

This presentation will discuss the following:

  • • AI Evolution
  • • Future impacts of Gen AI & Predictive AI
  • • University AI readiness
  • • Open Discussion

Flipping Second Hand Items for Profit

Cody Cheney & Lisa Williamson

This session will provide information pertinent to flipping second hand items for profit. Cody has been an eBay reseller for over 20 years and Lisa began reselling during the pandemic. Having a resale side-hustle isn't likely to pay my mortgage, but it certainly makes it easier to buy lunches. The presentation will include recognizing market value in your interests, selling platforms, keeping overhead low, and basics of eBay listing.

Rasha Qudisat and the Campus Climate Committee

Rasha Qudisat

So, you’ve seen the Campus Climate survey around campus, and you took it. But now what? Who will see and use that data? How will it affect me and my job? Where did this survey even come from and who authorized it? What kinds of policies could be made from the findings? Lets talk about it and discuss all of the above in a session!

Benefits of SharePoint and/or Microsoft Planner

Hannah Emanuele

I would like to briefly go over the benefits of SharePoint and/or Microsoft Planner. I have used my knowledge to help the CHPS Deans office and the CHPS admins and would like to share something that have worked with everyone to help increase collaboration and productivity. My goal would be to explain it so everyone understands what SharePoint is, how to access it, and why they would want to use it.

Effective Mass Email Communication

Isaac Makin

In this presentation, we will delve into the art of effective mass email communication, exploring best practices and common pitfalls to steer clear of. We'll discuss strategies for crafting compelling messages that engage recipients while maintaining professionalism and clarity. From understanding audience segmentation to optimizing subject lines and content, attendees will gain valuable insights into maximizing the impact of their email campaigns. Additionally, we'll highlight key mistakes to avoid, such as overloading with information, neglecting personalization, and falling victim to spam triggers. By the end of this session, participants will be equipped with practical techniques to enhance their email communication skills and achieve greater success in reaching their target audience.

Introduction to Hand Embroidery

Marissa King

This workshop is an introduction to hand embroidery! Participants will be able to learn and practice basic embroidery stitches to create a modern and trendy embroidery hoop. Supplies will be provided.

Explore AI's Role in Sustaining Career Relevance and Progress

Alice Meredith

Forget fearing AI—embrace it as your partner in ensuring career relevancy in our ever-changing work environments. In this session we explore the critical role of lifelong learning and the value of embracing emerging AI technologies.

You'll learn strategies to move beyond the fear of AI, anticipate its impact, embrace its possibilities, and harness it as a catalyst for personal growth.

This session also introduces a unique and customizable AI tool that will help you navigate complex professional scenarios and even smooths out those tricky personal moments.

It's like having a smart friend on speed dial, ready to guide you through tackling work and personal situations with ease.

Maximizing Efficiency: Adopting PARA for Digital Organization

Brett McKeachnie

Are you tired of digital clutter slowing you down? Imagine a world where your files are organized effortlessly, allowing you to focus on what truly matters and creating positive experiences every step of the way. Join us for an insightful presentation on adopting Tiago Forte's PARA framework, a revolutionary approach to digital organization that will streamline your workflow, boost productivity, and bring clarity to your digital life. Say goodbye to endless searches and hello to a more organized, efficient way of working that leads to positive experiences for you and your team.

Making Sugar Cookie

Julie Rider with Michelle Browning and Kimberly Lanegan

Making sugar cookies is a shared experience. It offers opportunities for creativity, continuation of traditions, sharing and generosity. It is also a great conversation starter. We would like to share our knowledge with others. We will teach you the basic skills of decorating a sugar cookie(s) using royal icing. It involves patience, perseverance and love.

This class can accommodate gluten free needs also.

Tips and Tricks from 25 Years of Computer Training

Keenan Adcock

How to go from a Casual Computer User to a Power User (and Tales from WordPerfect 5.1 to Today).

  1. 1) Tips and Tricks from 25 Years of Computer Training.
  2. 2) MS DOS to Windows to Google to AI.
  3. 3) Love thy neighbor>>Train Others>>Master the Tool.
  4. 4) Take a Break!

Humor in the workplace

Chel Huriavi

I want to talk about using humor in the workplace. It is very easy to get bogged down with everything we need to get done. However it has been proven that humor can help us be more productive, less stressed, have better mental health and more. It is easy to take ourselves too seriously. I want to give people the tools to take a step back and use that humor and levity.

Utilizing the Practice of Experience Mapping

Marie Squyres

Whether you’re planning an event, an initiative, a project, an office space, or even a meeting, tapping into a purpose-driven approach and utilizing the practice of experience mapping, you can learn to chart how people will experience something from the moment of discovery (publicity, an invitation, etc.) to arriving, experiencing, and exiting. These tried and true methods are used by businesses, entertainment companies, and the hospitality industry to maximize guest and customer satisfaction and build loyalty. As you map experiences, you will be able to identify high and low points of engagement for the students, staff, faculty, and the community you’re planning for as they engage in events and opportunities you’re providing and raise the satisfaction rate so participants will leave with a positive opinion and a desire to engage again in the future. This session will go over experience mapping basics and give you the strategies to use this tool on your role on campus.

Create memorable, magical experiences at Disneyland

Celestia Frei and Mallory Snyder

If you're looking to create memorable, magical experiences at Disneyland but don't quite know where to start or even if you're a Disney Parks regular, Celestia Frei and Mallory Snyder want to help you learn how to make the most of your Disney trip! Celestia and Mallory both love the magic of Disneyland, and over the years we have learned lots of tips and tricks for planning trips with family and friends. In this session we'll share the ins-and-outs of planning your park day, including recommendations for must-do dining, attractions, and entertainment, ideas for how to prioritize and make the most of your time, and how to navigate the Happiest Place on Earth. Come learn how to add some extra magic to your trip planning, whether you're going to Disneyland for the first time or the hundredth time! Whether your group is big or small, young, or young at heart, or somewhere in between, we have ideas and experience to help our UVU co-workers plan a positive Disneyland experience for themselves and their families.

Office of Institutional Engagement and Effectiveness

Julia Escobar

So, you have seen on a few announcements and around campus about the new “Office of Institutional Engagement and Effectiveness.” You are skeptical, because what happened to the Office of Inclusion? Is inclusion out? What does this mean for students? What does this mean for staff and faculty? Come join us to talk about the new Office, our functions, the Campus Climate Survey, the future of FOIs, and how the work we do will impact the university!

Compassion Fatigue and Secondary Trauma

Amber McGuire

(Session 1 of 2) As professional staff, we often provide critical support and care to students and those we supervise. This essential work can lead to compassion fatigue and secondary trauma, impacting our personal well-being and professional effectiveness. This workshop is designed to equip staff with the knowledge, strategies, and self-care practice needed to prevent, identify, and address compassion fatigue and secondary trauma. We will explore our unique challenges, offering practical tools for maintaining resilience and balance.

Part one will consist of:
-Recognizing compassion fatigue and secondary trauma: Understand the signs and symptoms to address these challenges in yourself and your staff proactively.
-Self-Care Strategies: Moving beyond bubble baths and Netflix binges, we will talk about techniques tailored to our roles.

Improve Your Path: A Group Coaching Journey to Problem Solving

Giovana Alisa

Get ready for an engaging and empowering group coaching session where we'll tackle those challenging work problems and tasks head-on! In this session, you'll have the opportunity to dive deep into a problem or challenge you're facing with the tasks in your current job, uncover its root cause, and craft a practical action plan to spark positive changes. Don't forget to bring your laptop or notepad as we embark on this journey together. Through guided exercises and discussions, we'll explore different strategies to analyze your challenge and chart a course towards a solution. Along the way, you'll also discover how to identify your key work tasks, select the right data collection methods and tools, establish a data collection procedure that works for you, and apply the insights you gain to enhance your work practices and pave the way for continuous improvement. Let's find a way to work smarter and conquer those challenges together!

Elevate Your Personal Brand

Jody Birch

We would like to partner with People & Culture, Dx & Marketing on employee resources to "elevate your personal brand". Learn where to find email signatures, photo gallery for portraits to update your LinkedIn & social profiles, PowerPoint templates, pre-designed templates, employee profile update, resources.

Create a positive experience by playing volleyball

Samuelu Atoa

I want to create a positive experience by playing volleyball. I would like to cover that basic principles of the game that will help educate the casual fan to appreciate the game more.

How to Stay Fit, Healthy, and Happy @ Almost Any Age

Keenan Adcock

How to Stay Fit, Healthy, and Happy @ Almost Any Age (It Ain't Easy...Baby Steps to the Porch).

  1. 1) From a 60-year-old--even with an Aortic Valve Replacement!!
  2. 2) From Lemons to Lemonade OR Lemon Bars.
  3. 3) Connecting with youth via sports officiating.
  4. 4) Lessons from Mom, "Do as I say...not as I do!" OR Avoiding Addictions

Magic of Generative AI

Angela Beatie

Join us for a dive into the magic of Generative AI! No need for a PhD in computer science we'll keep it real as we chat about how this fancy tech can add some zest to your work life. In our fast-paced tech-driven world, university staff are often the unsung heroes behind the scenes at UVU as they shape student experiences, support colleagues, and keep the campus humming . What could help us strengthen this Exceptional Care? Generative AI tools as your trusty sidekick! It's not just about crunching numbers; it's about making your life easier. Here's the what you can expect in this high-energy session:

  • - Supercharge Efficiency: Tired of drowning in paperwork? Learn how AI's got your back. It'll zap those admin tasks (creating meeting agendas, writing emails, summarizing text) faster than you can say caffeine boost from Sodalicious.
  • - Unleash Creativity: Ever felt stuck in a creativity rut? Fear not! AI can sprinkle some digital fairy dust and ignite those innovative sparks.
  • - Human + Machine = BFFs: We're all about balance. Let's blend AI with human intelligence and ethics. It's like peanut butter and jelly better together!

So, grab your colleagues and join us! Let's combine positivity, efficiency, and a dash of futuristic flair for a positive experience for both UVU students and staff!
[AI(Copilot) assisted in the creation of this proposal]

How does a company create an authentic and persuasive message

Amy Ewell

One of the key drivers of customer loyalty is the trustworthiness of a company's product or service. The greater the level of brand trust the greater the tendency of consumers to continue buying the same brand of goods over competing brands. Digital Marketing plans are certainly utilized to increase these levels of trust and loyalty. But Facebook, Google, Amazon, and Yelp reviews can be tainted by counterfeits and social media likes can be bought and sold with the click of a mouse, and consumers know it! So, how does a company create an authentic and persuasive message about its products and services? By leveraging something they already have - employees and customers!

Fundamental Financial Principle

Jennifer Collard

Come and learn more about some fundamental financial principles, compound interest, rate of return, different tax options etc. So that people will have a better understanding of how to set up their financial future no matter their age or income.

Gardening Basics

Boston Swan

I am the Greenhouse and GRIT Garden director and would love to talk about gardening basics or how to make gardening more accessible and enjoyable. Some tips and tricks for gardening.

Compassion Fatigue and Secondary Trauma

Amber McGuire

(Session 2 of 2) As professional staff, we often provide critical support and care to students and those we supervise. This essential work can lead to compassion fatigue and secondary trauma, impacting our personal well-being and professional effectiveness. This workshop is designed to equip staff with the knowledge, strategies, and self-care practice needed to prevent, identify, and address compassion fatigue and secondary trauma. We will explore our unique challenges, offering practical tools for maintaining resilience and balance. While the second hour will focus on:

- Boundaries and Burnout Prevention: Explore how to set healthy boundaries and prevent burnout while maintaining a commitment to student success.
- Supporting your peers: Creating a culture of well-being within our area.

Positively Navigating Chaos - You can still have positive, loving relationships, even though your family members make destructive choices.

Alison Jensen

So often, family members do everything they can to change their loved ones battling or suffering from destructive behaviors. The reality is that we can only change ourselves, and our loved ones will make changes in their own lives when they feel capable and empowered. Last year, my husband Paul and I shared the baseline that empowers family members to have positive, loving relationships with their loved ones, even when they are making destructive choices. This presentation will both review the tools we shared last year, and provide a part two of sorts - enabling attendees to appropriately take next steps to bring necessary positive changes in their currently challenging or chaotic relationships.

Pluralsight

Robert Murdock

UVU employees have access to Pluralsight content campus-wide. While Pluralsight has a strong reputation/brand as a tech training platform, did you know that we also offer hands on learning and content in soft skill areas, AI, and other non-tech content? Upskilling is available in a variety of content areas, and this session will dive into not only the content we offer and how to find upskilling journeys that are of interest to you specifically, but also how to customize your experience, create your own learning journeys, build channels, track your progress, and share your content with team members across campus. We hope you leave the session feeling more empowered in crafting your upskilling journey and being a catalyst for creating a deeper upskilling culture on campus.