Tuition and fees that remain unpaid at the end of the semester are transferred to the UVU Collections Department.
Information regarding repayment options, how to read your invoice and the answers to commonly asked questions can be found below.

I'm in Collections. What now?

The Collections Department will create an account for you on their software system. This system is separate from the Banner student system. You will begin to receive invoices with an installment amount (minimum monthly payment) set up for you. Interest begins to accrue 30 days after your account is created in Collections. The interest rate is 18% annually, 1.5% monthly. Refer to the Student Financial Responsibility agreement--SFRA, that you signed when you enrolled for more information. 

Will this affect my credit?

If you make regular monthly payments this debt will not be reported on your credit. Severely delinquent accounts are sent to outside collection agencies. Once placed with an agency it may be reported to the credit bureaus at that time. Your credit rating can affect many areas of your life including housing, transportation and employment, just to name a few. Establishing and maintaining a good credit score can have a dramatic impact on your quality of life.

How can I pay off my UVU debt?

 You may pay using the following options:

  • Online in our Ellucian portal.
  • By phone - 801-863-8611
  • In person at the Cashier office.
  • By mail using the return envelope provided with your monthly invoice.

Bill Pay through your bank. Contact your bank and provide the following when you sign up--Payee--Utah Valley University, Account Number--UVU Student ID, Address--Utah Valley University 800 W University Parkway MS 109 Orem, UT 84058

Please Make Note of the Following Important Information

Monthly payments, referred to as "Installments" are set up for you when accounts are created on our system. The minimum installment amount is $200 no matter how much is outstanding. Installment amounts are determined by the system depending on the balance owed. The system will select an installment amount that will pay an account in full within 24 months. Interest is set at the standard institutional rate of 18% annually. We recommend paying your account in full as soon as possible. Credit cards or personal loans from a bank or family members might be a good option as you may be able to find a lower interest rate. Making payments every month consistently is very important to reduce the amount of interest accrual and to avoid further collection efforts such as state tax garnishment and collection agency fees. If you feel you have extenuating circumstances for why you had to leave during a semester or were unable to drop your classes by the refund deadline, you may pursue a petition with the Registrar's Office. Petitions may be pursued for up to a year after the semester the debt was incurred is over.  The Registrar's Office is solely responsible for the approval or denial of petitions. The Collections Department is tasked with collecting on the debt on behalf of the University. They cannot forgive your debt. The Collections Department will work with students to determine affordable options to help navigate repayment. It is very important that you keep in touch with us. We are here to help in every way possible. Need help reading your invoice? Click Here--

Sample Invoice

Additional Information

The Banner Student System does not calculate the interest amount. As you make payments the interest amount is added back to the student system. After a year balances are taken off of the student system and you will no longer be able to see your balance online. You will still receive invoices from the Collections Department until your balance is paid in full. If you see "Transferred to Collections" on the student system it means that the account is being managed by the University's Collections Department. If you pay your balance in full within a year your financial hold(s) will automatically come off at either 6am or 6pm. If your account is over a year old and you pay your balance in full financial holds will be removed after 1-3 business days.

Address Update

To update you address please click link below to email your contact information to collections.

Update Your Address