A list of commonly asked questions and answers related to a particular subject or department.
A list of questions related to a particular subject or department that need to be answered but are not asked as often.
You can accomplish this by using the following two methods:
FAQs on a front-facing website
Plain Text FAQ that isn’t published for outside consumption
After you have added all your content to the website, it will be uploaded to Ask Wilson. Once there you can manage your content using the Student Advisor portal. See Training under section 2 for more information on how to use Student Advisor.
For help and training on how to update the website for FAQ and Plain Text sites please contact your web steward in Web and Mobile Solutions.
Please note that this puts you in control of your data. Anything updated on either of these sites will be committed to the chatbot once per semester.
One SME from each department will be granted access to their categories which should include all content for your area associated with the Chatbot.
You can request access to this by emailing or sending a team’s message to Landrey (hawkinla@uvu.edu) for access. Please include the following information:
Once your account is created Web and Mobile solutions will meet with you and train you on how to update and manage your content on Wilson.
Global Content
You can look at the global content questions and responses, but you will not be able to change them. If there is any content that needs to be removed from the question/answer pairs please contact Landrey (hawkinla@uvu.edu) for recommendations on how to remove the content.
Institutional Content (Time Stamp 2:43)
Custom Content lives here. This is where the content resides that you and your team will maintain
Please review Content Guidelines and Best Practices to make sure we are providing the best possible answers to students needs. Click here to view those practices. You can also view the Voice and Tone documentation to help shape the questions in the best possible way. Click here for Voice and Tone.
Edit or Add Alternate Phrasing for a Response
Alternate phrasing is used to teach the StudentAdvisors multiple ways a student can ask the same question.
VirtualAdvisor allows for new content and training updates to be tested prior to being published. Only published content is seen by students.
To find out more information about the Dashboard click here. Some of these features have been turned off because we utilize a different system for Live Chat. Currently we are looking into ways to make this work.
If you are having any issues with the Chatbot please contact Landrey (hawkinla@uvu.edu) for questions or help on any of these steps.