Complaint Process

Utah Valley University encourages students and prospective students to first address complaints with the personnel in the office, department or college that caused the alleged grievance.

 

Formal Complaints

Online, Distance or Independent Study (Correspondence) Program Complaints

Utah Valley University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). This means we adhere to established standards for offering post-secondary online/distance education programs in all member states.

• Students should report complaints related to online, distance or independent study programs (including authorization/professional licensure complaints) to UVU's State Authorization department at [email protected].

For students residing in Utah

• If students reside in Utah and UVU does not resolve the complaint, students can file a complaint with the Utah System of Higher Education via their reporting website.

For students residing outside of Utah

• If students reside outside of Utah and UVU does not resolve the complaint, students may file a complaint with UT SARA (UT SARA Complaint Process) or to their state's NC-SARA enforcement authority. Note: they may refer a complaint to another agency for investigation. Before escalated complaints will be reviewed, students will be expected to provide proof of due diligence in working with the institution such as following UVU's reporting process (reporting these concerns to [email protected]).
  • Students residing in California may file a complaint at the California Bureau for Private Postsecondary Education Complaints Webpage.
  • Students residing in other states can file a complaint with or contact their state’s authorizing authority. Links to the contact information found for each state is located on UVU's State Authorization website.

 

Fraud, False Advertising, or Other Deceptive Practices Complaints

• Complaints against the University relating to fraud, false advertising, or other deceptive practices can be filed with the Utah Division of Consumer Protection.

Utah Division of Consumer Protection
160 East 300 East (2nd floor)
Salt Lake City, UT 84111
801-530-6601 or 1-800-721-SAFE
https://dcp.utah.gov/complaints.html

 

Institutional Non-Compliance (Eligibility Requirements, Accreditation, or NWCCU Policies) Complaints

Copies of documents describing the University's accreditation and state approval are available for review upon request.

• Complaints regarding institutional non-compliance with specific eligibility requirements, quality of education, standards for accreditation, or policies of the Northwest Commission on Colleges and Universities ("the Commission") can be filed with the Commission using NWCCU's report form. The Commission is the official accrediting body of Utah Valley University.
  • UVU's NWCCU Accreditation Website
• For concerns that are not successfully resolved at the university level, complainants may contact any of the following organizations:
  • Commissioner of the Utah System of Higher Education
  • Utah Division of Consumer Protection
  • Northwest Commission on Colleges and Universities

 

Other Complaints

Complaints relating to issues that are covered by the Student Rights and Responsibilities Code should follow the University's prescribed process for filing a complaint. More information on UVU's prescribed processes can be found on the Student Rights and Accountability website.

 

For help with any other type of report, please visit these reporting resources:

• UVU's Report and Support Website
• UVU's EthicsPoint